Volvo Cars of Marietta - Service Center

It is a great place where you can find excellent service and very kind people who help you out. I recommend people to buy cars here they will be happy to have one of these wonderful and safety car. On the o and very kind people who help you out. I recommend people to buy cars here they will be happy to have one of these wonderful and safety car. On the other hand, have a great service and amazing people serving you. More

They are always helpful and go out of the way to assure the top service. The appointments are timely and they are more than happy to work you in if they can. the top service. The appointments are timely and they are more than happy to work you in if they can. More

I had an appointment on 02/06/2020, at 7:30am, for diagnostic testing. I arrived at 7:15am and was checked in by another employee since Grant, the one who made my appointment, had not arrived yet. I w diagnostic testing. I arrived at 7:15am and was checked in by another employee since Grant, the one who made my appointment, had not arrived yet. I was told it would take around 30 minutes to run the diagnostics on my vehicle. I waited for two hours, until I received a text from my warranty company letting me know repairs had been approved, but still no one from Volvo had spoken to me. After receiving the text, I went up and asked Grant what needed to be repaired and he told me to sit and wait and he would come talk to me soon. Finally he came and told what the issues were. After waiting for two and a half hours, and the extent of the repairs I decided to return the car from where I purchased it and to not have it repaired. Which the whole point of the appointment was for diagnostics not repairs. I told Grant this, and Grant became frustrated and rude and stated he had been on the phone for an hour trying to have the repairs approved, I reminded him I only came in to have the vehicle diagnosed; that if he would have came and spoken to me after the diagnostics were run I would have been able to tell him I did not want any repairs, and it would have saved him the phone call. He told me I could pay him $175 out of pocket to leave and then settle it with my warranty company. I told him the diagnostics were coved by the warranty company, to call them to get the billing information sent over. He then told me I would have to wait two more hours so he could finish with his other customers then he would call the warranty company so I could leave, because he did not feel like calling the company back. He was extremely rude during this conversation and was in no way trying to help me. Seven customers had been in and out from the time I arrived to the time I was spoken to and there was only one other customer in the building at this time. I asked him why other customers had priority over me, especially because my appointment was for 7:30am and was told it would take 30 minutes and it had been two hours, and if he could please call the company to get the payment because I had to leave due to work. Fifteen minutes went by and he was still just sitting at his desk. Finally a man, I am assuming a supervisor, stepped in and told him to call the company and give me my keys so I would be able to leave. Grant has a lack of customer service and communication skills. More

Very good service, all paperwork was ready for me to sign. The loaner car was neat, clean and low mileage. The admin staff was very supportive and helpful in getting me taken care of.I have always been sign. The loaner car was neat, clean and low mileage. The admin staff was very supportive and helpful in getting me taken care of.I have always been pleased with the Jim Ellis love all of Marietta staff. More

Provided great, timely service! Provided loaner car to allow me to get home. Kept in touch to let me know what any issues were and returned the car washed. allow me to get home. Kept in touch to let me know what any issues were and returned the car washed. More

Very nice always accommodating to my schedule. They lady that gives out the loaner car always nice and efficient. The lounge area nice neat bathroom always clean that gives out the loaner car always nice and efficient. The lounge area nice neat bathroom always clean More

As always, the service team provided excellent, professional, timely service. I look forward to my next service visit and continuing to be a Volvo owner. Thank you. professional, timely service. I look forward to my next service visit and continuing to be a Volvo owner. Thank you. More

Volvo XC60 The people here are a class ahead of the compatision! Thanks for the professional service. Kevin is always so helpful and get me thankful that I own a The people here are a class ahead of the compatision! Thanks for the professional service. Kevin is always so helpful and get me thankful that I own a Volvo. More

Service department staff are excellent! Always helpful and courteous. Consistently provides accurate details in layman's terms. The drive is quite a distance for me but well worth it. and courteous. Consistently provides accurate details in layman's terms. The drive is quite a distance for me but well worth it. More

I’ve been w/ this dealership 10 years. Bought one XC90 here and have had 2 others serviced here routinely since 2010 or so. Service is consistently excellent. People are very nice. here and have had 2 others serviced here routinely since 2010 or so. Service is consistently excellent. People are very nice. More