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Volvo Cars of Marietta - Service Center

Marietta, GA

4.4
589 Reviews

589 Reviews of Volvo Cars of Marietta - Service Center

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March 13, 2021

(1/2) I had an unacceptably long wait time of over 5 hours when advised it would be about 1 1/2 hours to complete my service if I waited for my vehicle and no i (2/2) dea why. My service advisor left pr More

by dd3proDeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Mille
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Volvo Cars of Marietta responded

Hello dd3proDeep, I’m very sorry your visit did not go as it should have. I would be grateful for a chance to talk with you to learn more about what happened. Would you be willing to contact me directly at 770-792-4579 or kmccall@jimellis.com? Sincerely, Kyle McCall, Service Manager

March 11, 2021

my service guy kevin does a great job making sure my volvo service is an easy, convenient experience. thank you for taking good care of me and eva! More

by djH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Greening
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2021 -

Volvo Cars of Marietta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for the positive feedback, and we hope that you have a great day!

March 11, 2021

Excellent service, good follow through on parts ordered and convenient scheduled time. Car was ready when promised. With minimum of waiting time, outside wash included - nice! More

by GJATHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Frothingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2021 -

Volvo Cars of Marietta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to see you soon!

March 10, 2021

Loaned vehicle arrival time was totally botched and caused me to have to change my schedule. Overall lack of communication via text in advance that one would expect with a service call combined with a More

by pd.moore6126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Greening
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Volvo Cars of Marietta responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

March 09, 2021

Whenever I visit this team they’re always very professional. The employee in the waiting room was very nice. She kept checking to make sure we were all comfortable. More

by HANCHARDTIME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Nierling
Mar 10, 2021 -

Volvo Cars of Marietta responded

Hi, thank you so much for your positive comments about Volvo Cars of Marietta! At Volvo Cars of Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

March 09, 2021

I have great confidence and am comfortable with Todd and Volvo of Marietta. This is the second Volvo purchased from them and the third in a series I have had maintained by them. V90, XC90 & 960. I buy ther More

by MARK bought volvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Mille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service techs and greeters and washers that go unnamed. Todd’s resources.
Mar 10, 2021 -

Volvo Cars of Marietta responded

Hi Mark, thank you for your kind review; we are happy to pass along your comments to the team here at Volvo Cars of Marietta! Please let us know if there is ever anything else we can do for you! Safe travels!

March 09, 2021

Great people they understand your time an will get the job done right,if there is a problem they will inform you right away of what needs to be done Thanks More

by Janotha95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Greening
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Volvo Cars of Marietta responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

March 05, 2021

The entire staff was very professional & helpful. Kyle went the extra mile to help me resolve my situation in a positive manner at the best price he could give me. I had my back seats & brakes repaired & More

by TRECK14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Mille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2021 -

Volvo Cars of Marietta responded

Hi, your comments keep us motivated and working hard for all our guests! At Volvo Cars of Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

March 05, 2021

I always wait for my car when I take it in & if they say 2hrs that’s what they mean. The service is always professional & in a timely manner. I’ve always been very pleased More

by Pat Plomgren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Mille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Greening
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Frothingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Nierling
Mar 07, 2021 -

Volvo Cars of Marietta responded

Hi Pat, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

March 01, 2021

New XC90 for first inspection No loaner car ( something New XC90 for first inspection No loaner car ( something as a repeat customer of JE Volvo we are used to ) Had to wait 3 1/2. Hours Todd was EXCEP More

by htbmd61
Recommend Dealer
Yes
Employees Worked With
Tommy Fain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Nierling
Mar 02, 2021 -

Volvo Cars of Marietta responded

Hi thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

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