Volvo Cars of Marietta

Todd, the service adviser, was courteous and accommodating. Even though the concern we had could not be diagnosed, he had the mechanic to check again. Also, he stayed in contact with the nationa accommodating. Even though the concern we had could not be diagnosed, he had the mechanic to check again. Also, he stayed in contact with the national adviser to try to confirm or to assist with the diagnosis. More

Had an appointment for a recall and oil change. When I dropped of the car The parts for the recall were not available, so I left the car for just on oil change. Completion of the work was promised to be d dropped of the car The parts for the recall were not available, so I left the car for just on oil change. Completion of the work was promised to be done by the end of the following day. I did not receive an update prior to the promised completion time, and when called to inquire about the status, I was told that the work was not completed and nobody in the service department could provide more details. The car was not ready until late in the afternoon the following day. Parts not available for a scheduled recall, car not ready when promised without any update from service rep, an oil chance that took two days to complete - worst service I ever had at any car dealership! More

Not a good experience at all. Sales person was the best, the only reason I bought fro m them. The transport service they used JS Transport Service out of MA was rude, irresponsible, lost my car, someone too the only reason I bought fro m them. The transport service they used JS Transport Service out of MA was rude, irresponsible, lost my car, someone took my car for a joy ride and damaged the interior. They had subcontracted Eagle 1 Transport of SC/NC who had a bad ratings More

I had my car serviced a few weeks ago & new front brakes applied & the service before that I paid for new back brakes & now my vehicle screeches when I press my breaks as well as shake really bad. I also ju applied & the service before that I paid for new back brakes & now my vehicle screeches when I press my breaks as well as shake really bad. I also just had my 70k mile service performed a few months ago & there was no recommendation for rotors but a person would think when a mechanic is applying new brakes they would check the rotors as well. $1000 later & my vehicle shakes & screeches; needless to say I am very disappointed... More

My service was exceptional! Todd delivered great customer service. He worked my Volvo in although i did not have an appointment and made sure to help get my car back running again. I’m very appreciative of t service. He worked my Volvo in although i did not have an appointment and made sure to help get my car back running again. I’m very appreciative of the service and will be back for preventative maintenance! More

I am very happy with the service. They have a great team that cares! The value is just right! I feel my car is well serviced!!! that cares! The value is just right! I feel my car is well serviced!!! More

I had an issue with my current purchase a few days ago; however, after a few phone calls the issue is being resolved by the dealership! however, after a few phone calls the issue is being resolved by the dealership! More

The service managers at this dealership are fantastic! Kevin Greening has been super supportive in helping me maintain my XC90, especially when my son was very sick and in the hospital. I highly recommend Kevin Greening has been super supportive in helping me maintain my XC90, especially when my son was very sick and in the hospital. I highly recommend Jim Ellis Volvo to all my friends who have Volvos, even friends who bought them at other dealerships. More

Very responsive to customers’ concerns. No matter how small the issue might be you can be assured the Volvo tech (Todd) will reach out to make sure your issue is resolved. small the issue might be you can be assured the Volvo tech (Todd) will reach out to make sure your issue is resolved. More

In a word - Outstanding! I have been to a lot of dealerships over the years and this has the best staff that I have seen. dealerships over the years and this has the best staff that I have seen. More