Volvo Cars of Manhattan | Page 9

Jackie is a true professional and it was a pleasure to work with her. I look forward to my next visit work with her. I look forward to my next visit More

Had an excellent experience - we were squeezed on the schedule in short notice to address an issue with the horn. We were kept informed every step of the way. We were assisted by Genevieve Tirado, a tr schedule in short notice to address an issue with the horn. We were kept informed every step of the way. We were assisted by Genevieve Tirado, a true delight to work with. Maria T. 11/3/21 More

Truly some of the worst service I've ever experienced. I have brought my car in on three separate occasions. Each time the communication is sporadic and incomplete. What I'm sure is intended to be a 'high t have brought my car in on three separate occasions. Each time the communication is sporadic and incomplete. What I'm sure is intended to be a 'high touch' text capability seems to be something the staff hides behind. The pricing was 3x what I was able to have done at a local mechanic. And perhaps worst of all, the first two trips created/missed issues that required me to service multiple times (each time they tried to charge me a 'new service fee'). More

I received very good service. I especially liked the walkthrough video from the technician! Good use of technology! walkthrough video from the technician! Good use of technology! More

Had been a big fan of this dealership but had a very disappointing and frustrating experience last month with very poor communication around the completion of body work. They twice failed to deliver the disappointing and frustrating experience last month with very poor communication around the completion of body work. They twice failed to deliver the car on the promised date, seriously disrupting my travel arrangements and obliging me to rent a car at the last minute. They failed to alert me that the car would not be ready, requiring repeated cars, text messages and emails to elicit a response. Nor was I ever offered a loaner car, despite the extended repair timetable and very significant expense of the repair. I cannot recommend this dealer to others and sadly will take my business elsewhere in the future. More

Leroy was amazing! He was so friendly, helpful and..." Leroy Henderson was amazing! He was so friendly, helpful and knowledgeable! He was able to answer every question I had and spent a lot of time with Leroy Henderson was amazing! He was so friendly, helpful and knowledgeable! He was able to answer every question I had and spent a lot of time with me going over different options and other information. He made the process easy and enjoyable. I highly recommend him! I love my Volvo XC60 More

They squeezed me in, saved me money and saved the day. Genovie was a pleasure to work with and was incredibly helpful. I didn’t get the names of the other people with whom I spoke, but everyone was kind, Genovie was a pleasure to work with and was incredibly helpful. I didn’t get the names of the other people with whom I spoke, but everyone was kind, courteous, and professional. It can be stressful needing emergency repair, but your team put me at ease. Thank you!!! More

I’m really grateful that they squeezed us in off short notice, fixed the tire quickly, retrieved the car for us, and were very reasonable on price. We’ve only had good experiences with regular maintenance notice, fixed the tire quickly, retrieved the car for us, and were very reasonable on price. We’ve only had good experiences with regular maintenance, but they really helped us when something came up. More

Outstanding service from start to finish! Prem was very understanding of my concerns and handled my problems promptly and courteously. I highly recommend Volvo Cars of Manhattan. understanding of my concerns and handled my problems promptly and courteously. I highly recommend Volvo Cars of Manhattan. More

It was the most enjoyable experience I’ve had at a dealership! The team truly understand teamwork and customer service. They were pleasant and well informed. Thank you all. dealership! The team truly understand teamwork and customer service. They were pleasant and well informed. Thank you all. More