Volvo Cars of Manhattan

Just got the 50k service done on our Volvo XC90 and even though I had to book about 6 weeks ahead, they did a great job with super fast turnaround. The day before I took it in, I was told it might take 48 h though I had to book about 6 weeks ahead, they did a great job with super fast turnaround. The day before I took it in, I was told it might take 48 hrs... well, that's the pandemic reality. Despite this, when I dropped it off, my rep, Genovie Tirado was able to expedite things and I got the car back the same day - in time to pick my kids up from school, which I really appreciated as it was cold and my kids would not have enjoyed waiting around for a cab. Thank you Genovie! More

Had my XC90 brought in for regular maintenance and a few minor adjustments and it took just under 24 hours turn around to retrieve me car. Genovie Tirado was my service agent and she kept me in the loop thr minor adjustments and it took just under 24 hours turn around to retrieve me car. Genovie Tirado was my service agent and she kept me in the loop throughout. I needed my Spotify and to be reinstalled with another upgraded device, as the mechanic was not able fix the original problem. I also received a short video of my car which was cool to see as well. More

I had the good fortune to be matched up with Justin Hack at Volvo Cars Manhattan. While I did not end up buying the car, Justin was helpful, responsive and accommodating throughout the process, even af at Volvo Cars Manhattan. While I did not end up buying the car, Justin was helpful, responsive and accommodating throughout the process, even after I decided it wasn't the right car for me at this time. I've driven Volvo in the past, and there's a very reasonable chance I'll drive them in the future, and Justin would be my natural choice. More

Genovie was great! She took the time to help me out with a new tire even though the service team was backed up. Saved a lot of money and heart ache. Pay her more! a new tire even though the service team was backed up. Saved a lot of money and heart ache. Pay her more! More

I was intending to buy a car from Volvo Manhattan but eventually gave up because i was treated so negligently and casually by two different salespeople. I could not get them on the phone, they didn't ret eventually gave up because i was treated so negligently and casually by two different salespeople. I could not get them on the phone, they didn't return phone calls i left on voicemail, they didn't return emails, they said they'd call at a certain time and then didn't...and so on. Eventually I just said forget it. A strange way to treat someone trying to buy a $60,000 car. More

Jackie is a true professional and it was a pleasure to work with her. I look forward to my next visit work with her. I look forward to my next visit More

Had an excellent experience - we were squeezed on the schedule in short notice to address an issue with the horn. We were kept informed every step of the way. We were assisted by Genevieve Tirado, a tr schedule in short notice to address an issue with the horn. We were kept informed every step of the way. We were assisted by Genevieve Tirado, a true delight to work with. Maria T. 11/3/21 More

Truly some of the worst service I've ever experienced. I have brought my car in on three separate occasions. Each time the communication is sporadic and incomplete. What I'm sure is intended to be a 'high t have brought my car in on three separate occasions. Each time the communication is sporadic and incomplete. What I'm sure is intended to be a 'high touch' text capability seems to be something the staff hides behind. The pricing was 3x what I was able to have done at a local mechanic. And perhaps worst of all, the first two trips created/missed issues that required me to service multiple times (each time they tried to charge me a 'new service fee'). More

I received very good service. I especially liked the walkthrough video from the technician! Good use of technology! walkthrough video from the technician! Good use of technology! More

Had been a big fan of this dealership but had a very disappointing and frustrating experience last month with very poor communication around the completion of body work. They twice failed to deliver the disappointing and frustrating experience last month with very poor communication around the completion of body work. They twice failed to deliver the car on the promised date, seriously disrupting my travel arrangements and obliging me to rent a car at the last minute. They failed to alert me that the car would not be ready, requiring repeated cars, text messages and emails to elicit a response. Nor was I ever offered a loaner car, despite the extended repair timetable and very significant expense of the repair. I cannot recommend this dealer to others and sadly will take my business elsewhere in the future. More