Volvo Cars of Manhattan

From appointment to confirmation to device through delivery, courtesy, respect and quality were uniformly excellent delivery, courtesy, respect and quality were uniformly excellent More

On two recent visits for the same problem, the staff was professional and responsive. However, I will still need to bring my new car back for a third time to fix the same problem, I hope correctly this next professional and responsive. However, I will still need to bring my new car back for a third time to fix the same problem, I hope correctly this next time. More

Genovie is very customer focused and will make sure that she is delivering top notch service to her customers. I trust bringing my car for service at Volvo Cars Manhattan because of trusted service advisors she is delivering top notch service to her customers. I trust bringing my car for service at Volvo Cars Manhattan because of trusted service advisors like Her! I also appreciate the service recognition detailed video review of the inspection and work performed by Wei Hon Wu. Great service! More

I want to take a moment to compliment the service department and in particular Genevieve. Very early yesterday I hit a pothole and took out both tires. It was early in the morning and as I am a new V department and in particular Genevieve. Very early yesterday I hit a pothole and took out both tires. It was early in the morning and as I am a new VOLVO customer I had no direct experience of the service department. My car was barely drivable. I made it over to the service center and met Genevieve as she was on her way in for the start of the day. She was friendly, empathetic and could not have been more direct in promising me that the service department would take my car as soon as the center opened. That was just the beginning. Genevieve was in touch with me throughout the day, the service rep provided video and analysis of my problem and by 1 PM my car was up and running with two new tires. It is this kind of experience which makes all the difference in the world,. More

I came in for the “Tire Pressure” light on the dashboard. . Upon review of the car, the repair guy sent me a video showing the tire was mounted incorrectly and it would cost $240 to fix. I agreed to pay for i . Upon review of the car, the repair guy sent me a video showing the tire was mounted incorrectly and it would cost $240 to fix. I agreed to pay for it to be adjusted correctly BUT when I picked the car up the “tire pressure” light was still on. When asked why, they said “Oh, you don’t have tire sensors installed.” “That’ll be $420 to install then 1/2 hour labor charge for each tire”.. I was completely blind sided.. I said, so I basically paid $240 for you to take my tire off and put it back on then add air to my tire.. WOW!!.. in short.. I felt very taken advantage of, which enraged me. Had I been a male, I doubt that would’ve happened. I could’ve went to tire store and paid $20 or worst $40 to do the same work the dealer charged for $240.. NEVER AGIAN!! More

Outstanding communication, expertise and care. Professionalism and customer service in action. They happen to be standing behind a great product that actually delivers value and peace of mind for Professionalism and customer service in action. They happen to be standing behind a great product that actually delivers value and peace of mind for the price. More

My second time having my car repaired and the experience was very informative mechanic communicated all that was wrong and recommendations, thanks Antonio. was very informative mechanic communicated all that was wrong and recommendations, thanks Antonio. More

I leased a top of the line x c90, I did all recommended service at Volvo dealerships, then every time it rains, the car gets full of water inside I took it to service at Volvo cars of manhatten, they said service at Volvo dealerships, then every time it rains, the car gets full of water inside I took it to service at Volvo cars of manhatten, they said I have to pay $ 1500 diagnostic first. More

Continue to have amazing service experiences at Volvo Manhattan for my XC90. They are the attentive-to-detail, courteous and efficient team I've ever dealt with -- my latest service appointment with Ant Manhattan for my XC90. They are the attentive-to-detail, courteous and efficient team I've ever dealt with -- my latest service appointment with Antonio as was another A+; he got my car back in the exact timing promised and was communicative and helpful the whole may through. Well done, and thank you! More