Volvo Cars of Manhattan

Providing courteous and professional service is better than it was last year and the year before. Jahbari Williamson displayed a high level of professionalism and provided excellent service. The only issu than it was last year and the year before. Jahbari Williamson displayed a high level of professionalism and provided excellent service. The only issue I encountered was not being informed of the new upgrades to communication, so I expected the worst. It would have been good to be informed of the changes and improvements, however, they have evidently made great improvements in their communications, including texts from both staff and repair departments. More

I found my new service center! Excellent customer service from the time you enter until your Volvo service is complete. Excellent customer service from the time you enter until your Volvo service is complete. More

I leased my xc40 recharge from the dealership so I think it makes sense to take it there for issues. I had a flat that they fixed, but it took 48hrs. I think they need more staff. It should have been a quic it makes sense to take it there for issues. I had a flat that they fixed, but it took 48hrs. I think they need more staff. It should have been a quick fix. There was no offer of a courtesy car. The team is very friendly, but there were some lapses in communication. More

My recent annual service experience was outstanding. Because I had tire problems they fit me in right away. No wait time, just dropped it off. The communication along the way was great. Genovie was ve Because I had tire problems they fit me in right away. No wait time, just dropped it off. The communication along the way was great. Genovie was very friendly and professional, and I didn't have to worry about a thing. I had wheel and tire coverage and they happily dealt with the third party provider and got the replacement tires for free. When the car was ready they were totally flexible on my pick up - just show up at my convenience. More

Always pleased by the professionalism and friendship extended to me when I visit. The team is dependable and does guide you when needed. Appreciate the work undertaken by Genovie Fernandez, in order to extended to me when I visit. The team is dependable and does guide you when needed. Appreciate the work undertaken by Genovie Fernandez, in order to resolve the work required by my vehicle. More

Writing a review of someone is usually because of a terrible or outstanding service experience. This review is to compliment and commend Volvo Cars of Manhattan on hiring Genovie Tirado. This individua terrible or outstanding service experience. This review is to compliment and commend Volvo Cars of Manhattan on hiring Genovie Tirado. This individual not only went over and above the standard of customer service, but helped me save time by moving things along quickly. Anyone living or working in Manhattan, knows how valuable time is. The level of expertise, accommodation, professionalism, and most importantly, communication was absolutely premium status that deserves recognition. Volvo Cars of Manhattan, you have such a valuable team member. Great job, Genovie! I'll definitely be referring business your way any chance I get. More

If I could give negative stars I would. Brought my car in on Wednesday for 20k mile service, the service desk tells me my car won’t be ready for 48 to 72 hours, possibly Monday. Never off Brought my car in on Wednesday for 20k mile service, the service desk tells me my car won’t be ready for 48 to 72 hours, possibly Monday. Never offered a courtesy car for this. My car doesn’t get looked at until that Friday, is worked on and finished that day. Don’t understand why I need to be without a vehicle for the 2 days prior. Pick my car up on Saturday and they asked if I wanted to wait to have it washed. This is something that should have been done before I pick my car up! Not happy with the service here. More

The folks at Volvo Cars of Manhattan were fantastic. Attentive and professional, they dealt with both my XC90's short and long-term needs with alacrity and thoroughness. Genovie Fernandez took the time Attentive and professional, they dealt with both my XC90's short and long-term needs with alacrity and thoroughness. Genovie Fernandez took the time to carefully explain the source of my car troubles and how they could be addressed. I waited while the car was serviced and short-term repairs made. The car was delivered to me clean and well-functioning. Thank you so much for your attention to detail! More

I was not satisfied with the service. This is the 2nd time. I paid for service to have wind shield and USB for my phone charger. They released my car and I still had the same problem. Th This is the 2nd time. I paid for service to have wind shield and USB for my phone charger. They released my car and I still had the same problem. This time I used my car warranty insurance PMC, which paid for my AC and other parts. They released my car and said all was ok. But the AC still blew hot air (after I was told tht cold air was coming in). I was totally misinformed, and I've been almost a month with no car. It's just terrible how I was treated by wrong information More

Fast and friendly service - fully satisfied with every aspect of the experience, including the communication during the day aspect of the experience, including the communication during the day More