Volvo Cars of Manhattan

I so appreciated the communications sent to me by Volvo on my recent service. My car was picked up and delivered exactly as planned, with timely texts from the driver as he was en route in both directions. on my recent service. My car was picked up and delivered exactly as planned, with timely texts from the driver as he was en route in both directions. Glenn at Volvo communicated to me about my need for new tires, sending a video and explaining everything clearly, He made sure that I was told when my car would be returned and was professional, kind, and helpful. This was as perfect an experience as one could ask for. Thank you so much! More

I needed an alignment on my car and Genovie got me in quickly. You pay a premium but you always get top-notch service and quality repair at Volvo Cars of Manhattan. quickly. You pay a premium but you always get top-notch service and quality repair at Volvo Cars of Manhattan. More

Genivieve, very professional, outstanding customer service. I was notified when service was completed and about any additional concerns the service department had about the vehicle that may need to be service. I was notified when service was completed and about any additional concerns the service department had about the vehicle that may need to be addressed. More

I bought a BMW X6 from this dealership on May 25. I came all the way from Connecticut to purchase a vehicle. However, I took the vehicle to BMW of North Haven Connecticut to have it checked out becau I came all the way from Connecticut to purchase a vehicle. However, I took the vehicle to BMW of North Haven Connecticut to have it checked out because the suspension or shocks. Were worn out. I also found out that the car had three different types of tired which may have contributed to the shaking and pulling . I called my salesman Andy and made arrangements to bring the car in for repair. He informed me that he would have a loaner vehicle waiting for me to drop my vehicle off. However, when I arrived, they had absolutely no loaner vehicles they were trying to convince me that they could work on the car and repair it within an hour which I knew was impossible. #2 there’s also loud rattling in the air conditioning unit. At this point, I feel that Volvo of Manhattan sold me a lemon, and they knew that the vehicle was having problems with the suspension because they informed me they had to lift the vehicle up off the tires because it was altered with aftermarket parts .So I am here to tell whatever they did it did . Didn’t Not work. these people have given me the runaround for five hours they go from finding me a loaner vehicle too. We have a loaner vehicle, but it’s not insured. And. We have to get it insured and that would take several hours. From that we have a loaner vehicle but we can’t locate it. At that point I had had enough xx from these people. I took my raggedy BMW and came back to CT.. At this point, I asked if they would buy the vehicle back because I do Not want it . they informed me they would buy it less the taxes and registration so that’s $2500 I would lose did I forgot to say that I paid 32,000 for this vehicle that I have not been able to drive because BMW told me it was not safe to drive they would send someone to Connecticut to pick up the vehicle and drop off in Loner vehicle to me. After losing a day of work with these people.. They are liars, game players and ripoff’s. I will be reporting this to the BBB and contacting my attorney to assist me with these maggots. , Because I am a black female they think that they can talk down on me and rip me off. That’s not going to happen! More

Genivieve in service was a huge help today. She fixed my ignition keys, saving me the time and money of leaving the car in for service. Give that woman a raise! She fixed my ignition keys, saving me the time and money of leaving the car in for service. Give that woman a raise! More

Thoroughly professional sales and service in every way. The only unpleasant thing about dealing with Volvo Manhattan is Manhattan and driving my XC90 into and out of the city to get it serviced as I live i The only unpleasant thing about dealing with Volvo Manhattan is Manhattan and driving my XC90 into and out of the city to get it serviced as I live in the Long Island suburbs. Everyone at Volvo Manhattan sales and service is fantastic. I'm on my 5th Volvo (2 cross-country wagons, 2 XC90s and an XC60 and 4 of them purchased and serviced in Manhattan and 1 of them in Arizona where we have another home) and I'll never leave Manhattan Volvo. I'm a native New Yorker and nothing about NYC is ever easy. Volvo Manhattan is a rare exception. More

The folks at Volvo Manhattan are the best. I spoke with Anna who scheduled a quick appointment on short notice and then Genovie was an absolute delight to make sure everything went smoothly an I spoke with Anna who scheduled a quick appointment on short notice and then Genovie was an absolute delight to make sure everything went smoothly and timely. They go the extra yard and make sure that both the client and car is well cared for. Total pros and a pleasure to deal with from start to finish all with grace and a smile making it look effortless. Cheers, ED More

Regardless of your service needs, they will text you a day before your appt and let you know that it will be up 72 hours before they may even look at your car. And Yes, you need to leave the car there dur day before your appt and let you know that it will be up 72 hours before they may even look at your car. And Yes, you need to leave the car there during that period. This information is not provided when you make the appointment More

TheVolvo team in Manhattan, led by Gen Fernandez, is outstanding. Customer focused, attentive, caring and the job is done correctly outstanding. Customer focused, attentive, caring and the job is done correctly More

Excellent service! My service rep Jahbari is professional and knowledgeable. He provided clear and direct information regarding the services, expectations and updates My service rep Jahbari is professional and knowledgeable. He provided clear and direct information regarding the services, expectations and updates on my vehicle. I had my annual car kit plus my front brakes and tires replaced. My car feels brand new. Thank you Jahbari and Volvo Mhn Service Ctr! More