Volvo Cars of Manhattan

I have never had a better experience with Sales or Service than Volvo Manhattan. Straightforward and topnotch everything. Wayne and Ivo in Sales are very kind and Glenn in Service is a wonderful guy. Service than Volvo Manhattan. Straightforward and topnotch everything. Wayne and Ivo in Sales are very kind and Glenn in Service is a wonderful guy. No surprises, just great cars, a beautiful showroom and a pleasant, honest experience. More

Excellent on all counts, this team goes all out for car owners ,all details are covered owners ,all details are covered More

Jahbari and the team at Manhattan Volvo were outstanding. We went in for regular maintenance but encountered two issues with our brakes. They were EXTREMELY proactive in communicating the issues, establish We went in for regular maintenance but encountered two issues with our brakes. They were EXTREMELY proactive in communicating the issues, establishing a plan / contingencies, ordering parts and ultimately resolving the issue in very short order. Highly recommend More

I dropped off my car for simple state inspection and the whole team was on time, responsive, communicative during the morning, and treated me like royalty. I love coming here with my volvo. whole team was on time, responsive, communicative during the morning, and treated me like royalty. I love coming here with my volvo. More

From my Salesperson Andy to my maintenance technician Jahbari and the Service manager Genevieve, Volvo Manhattan has taken good care of me. Jahbari and the Service manager Genevieve, Volvo Manhattan has taken good care of me. More

I went in to service my car with Jahbari Williamson during a busy work day. I needed a few things done before I went on vacation and they were just so fast! I loved how I drove in and they system sc during a busy work day. I needed a few things done before I went on vacation and they were just so fast! I loved how I drove in and they system scanned the whole car for any fast call outs. And once I got to the counter, Jahbari was able to give me a quick rundown of my tires etc. from that scan. Then once the service team got to it, I was sent a thorough live video with the mechanic pointing out what he suggested (literally under the car in full vison). I loved this! The video was clear, and I understood everything he was saying. After that I received a detailed suggested itemized list with prices, and a call from Jahbari to review that list. A few items were pricy, but Jahbari was able to help me figure things out. The communication was consistent and I was able to choose what I wanted done, and what was most important for me to get done at the moment. I never felt pressured. Once I agreed to what I wanted done, I paid online and my can was ready the next day. When I picked it up it was so clean inside and out... which I appreciate. I will definitely come back, because the transaction was effortless. And I got a clean car! (even though it was raining :-/) Everyone there was just so knowledgeable and a pleasure to work with. They really know what they're doing! A lot of good vibes there! THANKS! More

greast care, i was taken care of by Teddy Castillo. he was very helpful. the team got to the issue, fixed it, and we were back on the road. thankful for their care. he was very helpful. the team got to the issue, fixed it, and we were back on the road. thankful for their care. More

Great service. Great team. I have been servicing my Volvo here for ten years, and the work is top notch. The only negative is that parts and labor are expensive on Great team. I have been servicing my Volvo here for ten years, and the work is top notch. The only negative is that parts and labor are expensive on Volvos. It's just a fact. More

Experience was really excellent until our finance meeting with Moustafa Attia. In my experience with sales, if you have a good product you don't need to condescend, demean, mislead, or bulldoze, to sell. As with Moustafa Attia. In my experience with sales, if you have a good product you don't need to condescend, demean, mislead, or bulldoze, to sell. As he talked in circles, he never successfully broke down the prices and figures. He'd say, "I told you already"....I felt rushed as I attempted to get a word in. Instead of leaving excited with my new XC90, I left feeling very anxious, which wasn't fair. Give your client the time to make a decision, especially when it's a large purchase. You shouldn't have difficulty breaking down prices, even if you're asked twice. Transparency and honestly are vital. In my experience consumers retreat when feeling rushed, defensive, or misled. I had a terrible experience with Moustafa. More

I so appreciated the communications sent to me by Volvo on my recent service. My car was picked up and delivered exactly as planned, with timely texts from the driver as he was en route in both directions. on my recent service. My car was picked up and delivered exactly as planned, with timely texts from the driver as he was en route in both directions. Glenn at Volvo communicated to me about my need for new tires, sending a video and explaining everything clearly, He made sure that I was told when my car would be returned and was professional, kind, and helpful. This was as perfect an experience as one could ask for. Thank you so much! More