Volvo Cars of Manhattan

Service is overpriced. Advisors don't care. Service Manager Tom P. has NO knowledge of the car he sevices. Parts Dept. is hard to find, have to walk through the shop past tires and parked cars. When yo Manager Tom P. has NO knowledge of the car he sevices. Parts Dept. is hard to find, have to walk through the shop past tires and parked cars. When you get there it's a mess and no one knows the product. Had the pleasure of meeting the General Manager, Nelson G. Had to pry him away from the pretty girls that work there. Didn't seem interested in what I had to say. Went back to flirting with a girl in Service Dept. More

Trying to make an appointment is impossible This place is a joke. I have called for the last 2 weeks trying to get an appointment made for my XC90. Half the time when i call i get a Voice mail a This place is a joke. I have called for the last 2 weeks trying to get an appointment made for my XC90. Half the time when i call i get a Voice mail answering system and the other half of the time a get an incapable receptionist who keeps telling me that someone will call me back to make appointment. The last time i was on the phone with the receptionist she said they wanted to charge me diag time for work. Even though it was previously diagnosed by Volvo Queens? I even told them that i just want what the diagnosed changed i dont want pay diag time, which i was told i would get a call back, once again. To this date no one has called me back and the last time i called i got the front desk voice mail again and gave up. Dont waste your time More

Notorious rip-off artists. AVOID at all costs! I took my 2011 car in for its 75,000-factory service. It's a routine job -- changing spark plugs, fluids, filters. The cost? $1,667 (after a $100 coup I took my 2011 car in for its 75,000-factory service. It's a routine job -- changing spark plugs, fluids, filters. The cost? $1,667 (after a $100 coupon discount)! I had been calling Volvo Cars of Manhattan the entire week leading up to my appointment as I wanted to know how much it would cost and how long it would take. No reply. I show up and they hit me with this. I went ahead with it because I needed the service, and having just come off Volvo of America service warranty, I had no idea how much something like this would cost. But I called around to some area dealers afterward and found out that Volvo Cars of Manhattan had ripped me off big time. Here are what the other dealers quoted me for the SAME job: $450 (Riley Volvo, Stamford, Conn); $900 (White Plains Volvo); $932 (Kundert Volvo, NJ); $395 (VC Auto Repair, NJ. An excellent indie shop specializing in Volvo and run by a former master Volvo dealer mechanic.) So why did this cost me so much? I thought it had to be a mistake. I finally got someone from the dealer's service department on the phone. Tom Palladino, the service director, says he thinks their rate was competitive and their service superior to competitors, and he offered to give me a free detail to make me happy. I appreciated his time but didn't take him up on the offer. I did try taking it up with Volvo of America but they told me that their authorized dealers, to whom they grant a license to operate in their name, can charge customers whatever they want. So I'm SOL. But YOU don't have to be. Beware of Volvo Cars of Manhattan. I think this is their MO. They book your appointment, don't answer questions about time/cost at the time of the booking, promise you a follow-up call that never comes, and ignore all calls from you. Then you show up to your appointment in a bind and already having committed the time, and they take full advantage. They saw me coming and fleeced me. I failed to do my homework and fell for it (just LOOK at the litany of similar complaints on their Yelp page). Fool me once, shame on you. But it won't happen to me again. Don't let it happen to you. Do yourself a favor and learn from my costly lesson. Take your business ANYWHERE but Volvo Cars of Manhattan. Don't say you weren't warned. More

Excellent customer service I want to Thank Service Advisor Javier C. from Volvo, Mariela and James Mitchell from Drop Car.com. My Bay Ridge Volvo dealer closed after we leased I want to Thank Service Advisor Javier C. from Volvo, Mariela and James Mitchell from Drop Car.com. My Bay Ridge Volvo dealer closed after we leased our XC 40. It’s an excellent vechicle and a pleasure to drive! The safety equipment is fantastic and like my old 1976 and 1983 Volvo 244DL’s is built like a tant, Rock solid with a smooth ride. It was a pleasant experience dealing with everyone, while my car was picked up and delivered, for secheduled maintenance. The car was picked up and delivered when they said it would be. Any questions and concerns were promptly answered by Javier. Regards, Jimmy C. from Bay Ridge Brooklyn More

You will regret dealing with Volvo Manhattan I did a lease for Volvo XC-90 T6 on paper only, the leased car has a problem shutting down at every traffic light, the front and side sensors are not I did a lease for Volvo XC-90 T6 on paper only, the leased car has a problem shutting down at every traffic light, the front and side sensors are not working, engine alarm signal, etc problems started from the first leasing hour, and dealer kept the car for repairs. The dealer refused to give me another zero cars, or terminate the lease, I was having a rental car for one week, I do not have any car now, but I DO HAVE TO PAY THE LEASE WITHOUT A CAR! sad but true. My advice never to buy a car from Manhattan Volvo! More

Terrible as soon as they had my money, no service, no help! This dealer overcharged me for TT&L and won't return the difference. They also arranged shipping for the vehicle to Dallas. It was lost for 3 days a This dealer overcharged me for TT&L and won't return the difference. They also arranged shipping for the vehicle to Dallas. It was lost for 3 days and I finally had to track it down myself. Then my temporary tag expired and they promised to track down my registration paperwork and get me a new temporary tag--that never happened. I finally had to call and speak with the the GM Mike Dillon, that was no help, so I demanded they let me contact the service they use for registration. It took me 3 days to straighten it out including several trips to my local DMV office and time missing work. Did I mention the vehicle was not as described when it arrived? Maybe perfect in Manhattan is different than in Dallas. More

They scheduled time to pick up a car but car was not ready I had a terrible experience with delivery of my car by Volvo Care. At the start of the week, I get a call from sales person saying that have my car a I had a terrible experience with delivery of my car by Volvo Care. At the start of the week, I get a call from sales person saying that have my car and he scheduled an appointment for Friday. At Friday I come to dealer but documents were not ready and nobody notified me that delivery not happening. As result, my plans for a weekend was almost ruined and I have to get a rental car at an expensive price to support already scheduled activities. Today is Monday and I expected to somebody get back to me to have a car delivered, but they not care about the abandoned customer at all. More

Great! Great service from Luis Garcia. I recommend this dealership and salesman to anyone looking for the right car. They were very professional and made sur Great service from Luis Garcia. I recommend this dealership and salesman to anyone looking for the right car. They were very professional and made sure I was provided with any information I needed. More

Ask for Manny The sales person we worked with, Manny, was excellent. Not pushy, explained the process was patient even though we were there late on a Friday. When The sales person we worked with, Manny, was excellent. Not pushy, explained the process was patient even though we were there late on a Friday. When we got the car home and noticed a small issue with the rear window they said bring it and the service department would fix it. Great car buying experience. More

Fantastic Manny was terrific. I came in he worked quickly gave me a fair price had the car ready in a very short period of time. He was professional and compete Manny was terrific. I came in he worked quickly gave me a fair price had the car ready in a very short period of time. He was professional and competent and it was a pleasure to work with him More