Volvo Cars of Macon

Unpleasant Customer Experience Headphones were stolen when car was left for service. Could not reach service manager after messaging and calling. Car was rinsed off and not washe Headphones were stolen when car was left for service. Could not reach service manager after messaging and calling. Car was rinsed off and not washed or vacuumed. Dated and time stamped photos available. One visit and called three times. Rusty Suddith More

Unpleasant Customer Experience My wife has driven a Volvo S40 for the past 10 years and is ready to purchase another Volvo, so I asked she visit this local dealership that has servi My wife has driven a Volvo S40 for the past 10 years and is ready to purchase another Volvo, so I asked she visit this local dealership that has serviced her present car to see about purchase. My wife had contacted their internet sales person and set up a day for us to see the car. Good impression when we arrived at dealership, but went south quickly. Was asked to wait to see salesman. After several minutes, the salesman and sales manager appeared and both acted as if they had no idea why we were there. Then they had to locate a sales person. They bothered kid sitting near front door playing on his phone. They then wanted us to wait in the air conditioning for them to get stock number and pull car into shade. My wife walked out the door to the car she wanted to see on the lot. Took sales person ten minutes or more to find key and get to car. Will go to Atlanta to make this purchase. More

Still Waiting I was shopping for the car of my dreams and found it on this dealerships website. I was contacted by Kerri and was told the vehicle was still there a I was shopping for the car of my dreams and found it on this dealerships website. I was contacted by Kerri and was told the vehicle was still there and available. She advised me that whenever I was coming to see/purchase the vehicle to call first so they can hold it for me since I’m driving over an hour away. So I called on Friday April 1st talked to Kerri and advised I was on the way. The Manager David Morgan contacted me back the same day and asked if I could come Saturday instead they wanted to close on time that Friday, they all had previous engagements. Not to worry the truck was still there so he would see me the next day (Saturday.) At this time I’m thinking good customer service, I like how they take the time to let me know what’s going on. So I called Saturday morning again sw Curtis (doing what Kerri advised me to do) and advised him I was on the way coming from Atlanta to see/purchase the vehicle…. he said ok its here waiting on YOU. Now after driving a 1 ½ due to interstate 75 South spring break traffic and so forth. I get to the dealership excited and ready to see this vehicle for the sales person Curtis to advise me that it had just SOLD. Now the first problem for me was that NO one called me to advise me of this as I called to tell them I was driving in and the fact that all 3 of these people had called me before but no one thought to call me when someone else showed interest in the vehicle. SECOND I felt very discriminated against with the little service given, and no one cared about customer service at all….Curtis was like it was sold and we have something similar but that’s it. Then, David comes to me and explained really nothing other than it sold (again). No one could explain why I didn’t get a call to turn around or save me a trip…David called to tell me not to come the day before because they wanted to leave on time that evening ???? So now David the sales manager says he will locate me another vehicle just like I wanted within a week, also give me a gift card for my time…..he will be in touch….. Today is April 12, 2016 and I have YET to hear from him or anyone from this dealership. So I say to all my people be leery of this dealership when traveling from a distance. I know and have a lot of family down south in the surrounding areas, and I plan to pass this word a lonnnnnggggg way. Still waiting ………….. More

Go Somewhere Else for Financing I have an excellent credit score, yet this dealership offered me a high interest rate. I understand some dealers earn some of their money from the lo I have an excellent credit score, yet this dealership offered me a high interest rate. I understand some dealers earn some of their money from the loans they make; but I felt my good credit deserved better. You may want to get your loan directly from a credit union or bank. More

Best car buying experience EVER! I searched and searched for a specific vehicle for my business all around the Chattanooga area, only to find that my local dealers were not the greate I searched and searched for a specific vehicle for my business all around the Chattanooga area, only to find that my local dealers were not the greatest to work with.... I found the car of my dreams in Macon at Jackson (300 miles from my home)....My husband and my self had been dreading "dealing" with another salesman, but Jim Turner and Greg Roberts made us feel so welcome and comfortable through the whole process...We cannot praise them enough for their hospitality, kindness & honesty.... I would recommend them 100%, and will most likely be driving to Macon for my next vehicle! More

2015 Subaru Outback Awesomeness I purchased my second Subaru Outback from the team at Jackson. They were awesome each time but especially this second time!!!! Professional service, I purchased my second Subaru Outback from the team at Jackson. They were awesome each time but especially this second time!!!! Professional service, caring for their customers, and worked to get me in the care I wanted. It didn't have leather seats and they went above and beyond to make sure I got them. They have my business for life!! More

Excellent product and service I give Jackson a 5 star rating. in a short time, Wendel Nelson found the exact vehicle I wanted, obtained a fair trade in price, handled the paper I give Jackson a 5 star rating. in a short time, Wendel Nelson found the exact vehicle I wanted, obtained a fair trade in price, handled the paper work, and delivered the car to me over 100 miles away. The dealership maintained my previously owned Mercedes and Volvo for years. The service department is honest, fast, and easy to deal with. I've been in many dealerships through the years, but honestly, Jackson is overall the very best. Guys, send your spouses or significant others to Jackson for a no worries experience. She'll get the same price/service/treatment as you. More

Great Buying Experience Everyone at Jackson Automotive was very kind and professional during my unique shopping experience. A friend of mine worked with Kerri Bell via emails Everyone at Jackson Automotive was very kind and professional during my unique shopping experience. A friend of mine worked with Kerri Bell via emails and phone calls to get the vehicle with the options I was looking for in my first Subaru. Then my friend presented me with what Kerri and she had come up with. She also spoke about how terrific Kerri was during that process. I then worked with Kerri on finalizing the deal. After which I met Wendel Nelson at the dealership to purchase the vehicle. He was very patient in getting the papers signed, pointing out some of the options, sync'd up my smartphone to the audio system and made some recommendations. To sum it up, within 24 hours I was driving my new Forester home and Wendel was going to head to a Mercer game. If I had to do it again, I would start the car buying process at Jackson and skip the other guys. More

Easiest auto purchase - and from 460-miles away! I was looking for a particular car, a Smart Brabus edition. Quite a few out there for sale, but trying to find someone to deal with that was trustwor I was looking for a particular car, a Smart Brabus edition. Quite a few out there for sale, but trying to find someone to deal with that was trustworthy was another story. Found the 2013 Smart Brabus I wanted on-line offered by Jackson Automotive Group. Looked up their reviews, and they were all excellent. I shot them an email and was contacted promptly by Jim Turner and Kerri Bell. After a few emails, a few phone conversations, and one call as Jim walked around the car while he answered my questions (without making me feel like I was wasting his time) I decided to get the car. So, I contacted my credit union and they cut a check. It was that easy. I made arrangements to fly up and drive home to Florida. When I arrived, the car was not only detailed (and I mean looked like NEW), but it was filled up with fuel for my journey home! It was a pleasure to meet Jim in person too. The dealership is located about 100-yards off I-75 which was my highway back home... It was just meant to me. Only 7-hours later the Smart was in my garage. Thanks to Jim and the crew at Jackson Automotive Group for their excellent customer service. It's nice to know there are still some old-school down home dealerships out there where they actually care about the customer and not just about taking your money. I highly recommend these folks without reservation - especially if they have the auto you're looking for. More

Great customer service This is my second Volvo that I have purchased from Jackson Automotive. I love the customer service from the purchase through to the service area. I This is my second Volvo that I have purchased from Jackson Automotive. I love the customer service from the purchase through to the service area. I always felt like they were there to see that my needs were met. More