Volvo Cars of Macon

Good service Department. Awful sales department I was told multiple lies by salesman, Richard Lowery. Bought almost sight/unseen a certified used vehicle which means I trusted the salesman and paid I was told multiple lies by salesman, Richard Lowery. Bought almost sight/unseen a certified used vehicle which means I trusted the salesman and paid a good bit more. Turned out to have so many things wrong with it, it took the service department a month to get it up to par. Salesman said parts were ordered that when I followed up on , he had not even ordered. Other promises made and not kept. Once you sign for the purchase, you are persona non grata. Service department does a good job. More

volvo xc90 We stopped by on a hot saturday afternoon and James came out and offered to let us take a test drive in a new Volvo XC90 inscription that we were inte We stopped by on a hot saturday afternoon and James came out and offered to let us take a test drive in a new Volvo XC90 inscription that we were interested in. After spending an hour with us and not trying to push us into purchasing the vehicle we went back and bought a Volvo from James and Jackson Automotive instead of a 2nd Lexus. I would recommend James and all of the staff we worked with to anyone. I asked for the best/lowest price and trade up front. I received what I knew was a fair transaction and we are in our first Volvo !! Terrific experience!! Robert More

repair work See my complaint described on the Better Business Bureau of Central Macon website. My complaint involved the automatic door locks on my 2005 Mercedes See my complaint described on the Better Business Bureau of Central Macon website. My complaint involved the automatic door locks on my 2005 Mercedes S500. More

Poor communication between sales personnel and management at the Subaru Dealership. Make sure you record every conversation or have the dealership send you an email co between sales personnel and management at the Subaru Dealership. Make sure you record every conversation or have the dealership send you an email confirmation of the negotiated sale price to include any extras that you may have asked to be included before you make the trip to close any kind of "deal". I drove 200 miles based on an agreement made over the phone only to discover at closing that my "accepted" counter offer was not communicated correctly to the management team. I simply needed Dustin, our salesperson, to admit that he made a mistake and to acknowledge we wasted a trip to Macon and at least offer to cover trip expense or dinner. Some type of gesture acknowledging the mistake and showing compassion for the inconvenience. It is the right thing to do. Needless to say that did not happen and we were very disappointed. More

Loved Our Experience with Jackson Automotive! My husband and I visited Jackson Automotive in Macon Georgia... Vince Okorley worked with us to find exactly what we wanted. He was very knowledgeab My husband and I visited Jackson Automotive in Macon Georgia... Vince Okorley worked with us to find exactly what we wanted. He was very knowledgeable , professional and thorough! They gave us a excellent deal . This is the third car we have purchased at Jackson and my sister has bought one there too.!! You should certainly give them a try! More

excellence in service I would like to personally thank Kerri Bell, Phillip Washington and Ryan Lee for their outstanding customer service. I had purchased a 2016 CLA Sport I would like to personally thank Kerri Bell, Phillip Washington and Ryan Lee for their outstanding customer service. I had purchased a 2016 CLA Sport witch I thought that I liked. After driving it for a week, i found that it was to small for my liking and did not have near the amenities that i had on my previous car. I called Phillip and explained that i was not happy with the purchase and wanted to know what he and Mercedes could do for me. In the mean time I found an E series on their web site. I new that was the car for me. I spoke with Phillip and he assure me they would make it work. After arriving at the dealership He and Ryan Lee made it happen. I am not the easiest to work with when it comes to purchasing an automobile. I have a standard in mind of what Mercedes stands for. I believe that when purchasing a car of this degree i expect a higher standard of service and quality. I want to say that the Kerri, Phillip, Ryan and the rest of the staff went beyond their duties to me, and serve Mercedes well. It is and was what i expect from them and Mercedes when making such a purchase. Again thank each one of you for doing an outstanding job. MC from Locust Grove GA More

"Very Pleasant with no Pressure" I found the team at Jackson to be professional and courteous every time I approached the lot. No pressure and plenty of information from everyone. The I found the team at Jackson to be professional and courteous every time I approached the lot. No pressure and plenty of information from everyone. The after sale support is strong and I highly recommend this dealership! More

Amazing car buying experience! I was not sure if I would get a vehicle from this dealership or another make and model from another dealership. I had a pleasant email inquiry and pho I was not sure if I would get a vehicle from this dealership or another make and model from another dealership. I had a pleasant email inquiry and phone dialog which was enough to earn my visit. Once I went in and met with Jim Pensyl and other associated, I was for sure going to give my business to them. They gave me a great education, did not try to over sell me and were courteous enough to let me "think about it." I absolutely recommend driving to this dealership and looking at their inventory. Their folks are friendly, courteous and very educated. My next car purchase will be from them as well. More

Lack of disclosure Thought I was getting immaculate 2012 Acura MDX which was conveyed to me by the salesman Jim Turner. Flew into Atlanta from Huntsville Al then drove d Thought I was getting immaculate 2012 Acura MDX which was conveyed to me by the salesman Jim Turner. Flew into Atlanta from Huntsville Al then drove down to Macon to find out there was a dent in door, long scratch down door where it had been keyed, advertised as having tow package and trailer hitch WHICH IT DIDNT HAVE!! Beware, all they are trying to do is get you in the dealership to purchase vehicle, but don't care about customer service aspect or deceiving the customer!! BAD RXPERIENCE... NEVER AGAIN!!! More

Outstanding customer service and the best buying experience! From the time we called to inquire about the car price until the time we picked up the auto, everyone was kind and genuine. We received the best deal From the time we called to inquire about the car price until the time we picked up the auto, everyone was kind and genuine. We received the best deal imaginable and will definitely come back for future purchases! More