Volvo Cars of Austin

Honest Customer Service is Not Dead! I have to say smoothest car buying experience I have ever encountered. I am have been looking at what my next vehicle should be and pretty much wanted I have to say smoothest car buying experience I have ever encountered. I am have been looking at what my next vehicle should be and pretty much wanted it all on a limited budget. I had been to a couple of car lots and regretted my approach of being open to sales opinions on what car would work best for my needs. Then I found Barry Shelnutt at Volvo Austin. We talked about my needs and what I wanted and he took me to the perfect match. We looked at a couple of different versions and weighed long term pros and cons. Once we got the price, there was no back and forth, knowing high end of KBB trade in value, I told him what I would accept on my Camry and whilst he inspected that vehicle I pulled up the value on my future Certified XCV60. The internet pricing marked wasn't far off the value and Autotrader had only one lower in NY! They gave me the trade in offer as well as worked with my counter offer on the Volvo that was it. No back and forth, no haggling. In fact, the purchase and finance processes were so streamlined that Barry and I had a chance to visit and really get to know one another while the cleaned my new car up. More

New XC 60 - Fantastic Experience Volvo of Austin was able to pull forward our existing lease, at a better price in a higher end vehicle for a fantastic user experience! Volvo of Austin was able to pull forward our existing lease, at a better price in a higher end vehicle for a fantastic user experience! More

Sales person Emmitt Vick is absolutely remarkable at his job I recently stopped by Volvo of Austin and met with Emmett Vick. I have met a lot of sales people over the years and Emmitt is surely at the top of th I recently stopped by Volvo of Austin and met with Emmett Vick. I have met a lot of sales people over the years and Emmitt is surely at the top of the list. I was treated with respect and kindness by someone with a wealth of knowledge about the cars he sells; he was an absolute pleasure to be around. Emmett is confident in his product and therefore is not pushy or brash, he has endless enthusiasm and is very forthcoming in sharing his knowledge of even the smallest details of the Volvo cars. I'm thankful I was greeted by Emmett and if you go there I hope you get to work with him too. More

Sold a vehicles with bad brakes and rotors Our salesman’s name was Berry and when I test drove the FJ I told him the brakes were bad. He told me if they were they would change them. When we we Our salesman’s name was Berry and when I test drove the FJ I told him the brakes were bad. He told me if they were they would change them. When we went to pick the vehicle up he told me they had changed the brakes. Not true! We bought the FJ in July and I should of not had to change the brakes and rotors in early October. More

I Felt So Taken Care Of I ordered a Volvo XC40 in July, which took a couple of months to deliver due to it being a new, popular model. Emmett Vick kept me apprised of where I ordered a Volvo XC40 in July, which took a couple of months to deliver due to it being a new, popular model. Emmett Vick kept me apprised of where my car was in the delivery process, and when it finally arrived, took such good care of me. He explained the purchase process (which went seamlessly), and more importantly, sat with me in the car and explained everything in a clear and patient manner. He even endured my sense of humor! Emmett made sure I was comfortable with all the features of the vehicle. And most of all, he said if I thought of anything after I left, not to hesitate to call him. I cannot give Emmett a high enough endorsement, and also the dealership. More

EXCELLENT!! I bought a brand new Volvo XC90 Inscription from Emmitt at Roger Beasley. Emmitt was the BEST salesman I have ever had at a dealership - and my husba I bought a brand new Volvo XC90 Inscription from Emmitt at Roger Beasley. Emmitt was the BEST salesman I have ever had at a dealership - and my husband and I have owned 10 cars in 20 years. My last car was a basic minivan; no bells or whistles so obviously this car was a HUGE change. Emmitt knew everything about this car and it's complicated technology. He was so helpful and always responded to texts and calls immediately. Thanks to his knowledge of the car, and his ability to explain it's details to me, I was compelled to select the Volvo over the Range Rover and Jaguar SUV. Overall very pleased with the entire process. More

Leasing was so easy and quick! I've never had an easier time getting a new car, much less, probably the nicest car I've ever had. I stopped in one day to just look at the S90. I h I've never had an easier time getting a new car, much less, probably the nicest car I've ever had. I stopped in one day to just look at the S90. I heard it was a wonderful car and I wanted to see it for myself. I was also considering a BMW, but once I saw the S90, I knew that was the one I wanted. I informed my salesman, Emmett Vick that I was just looking and I couldn't move on a car until I turned in my lease that was due in a month. He showed me everything the car could do. His knowledge of the car was impeccable and he didn't pressure me at all. A week later, I found out I could turn in my car early, so late at night, I happened to text Emmett figuring he would call me in the morning. We carried on a conversation right then and he called me the next morning. Emmett and the sales manager, Shannon Stoppenhagen worked with me on my budget and met my price request. I came in the dealership at 2pm and I was out of the sales office, all papers signed, by 3:30!! I can't thank the people enough at Volvo Cars of Austin for making this experience easy and FAST!! Now my wife wants a Volvo as soon as we turn in her Honda next year! What a great dealership. More

Impeccable experience -- note new address is 7216 N 1-35 They've recently moved to the new location at 7216 N I-35 and that's where I visited them to purchase our 2019 XC60 T8. I worked with Michael Frohlic They've recently moved to the new location at 7216 N I-35 and that's where I visited them to purchase our 2019 XC60 T8. I worked with Michael Frohlich for what was honestly one of the lowest pressure and highest satisfaction car purchasing processes I have ever done. As a married mom shopping for and purchasing the car alone, male salesmen at other places condescended and asked when I'd be bringing my husband in and xx like that. No such treatment here -- Michael and all other staff with whom I interacted were professional, courteous and friendly. The dealership is comfortable and attractive. The process was efficient (yes, an EFFICIENT auto purchase!) and low-stress. More

Outstanding Experience Emmett Vick over at Volvo of Austin is a phenomenal individual to do business with. He is deeply knowledgeable about the vehicles and is a great perso Emmett Vick over at Volvo of Austin is a phenomenal individual to do business with. He is deeply knowledgeable about the vehicles and is a great person to execute a transaction with. Post purchase he spent a ton of time walking my wife and I through her new car and getting everything personalized for her. Won’t shop for Volvos anywhere else. More

Great service! I came in to test drive and then received the best car salesman service I’ve ever had in my life from Emmett Vick. He’s super knowledgeable and always I came in to test drive and then received the best car salesman service I’ve ever had in my life from Emmett Vick. He’s super knowledgeable and always willing to go the extra mile to get you exactly what you are looking for or to answer any question you might have. Definitely go see him if you are considering a Volvo! Both my mother and I, bought our cars from him and we will definitely be back! More