Volvo Cars Winston Salem

This has probably been one of the worst dealership experiences I’ve had in a long time. I had initially inquired on an 07 Acura they had posted for sale Saturday 7/11. I was put in contact with Daniel experiences I’ve had in a long time. I had initially inquired on an 07 Acura they had posted for sale Saturday 7/11. I was put in contact with Daniel Holder who had initially offered to have me stop by Monday to try and take a look at the vehicle after it was out of its “200 Point inspection”. I was unable to do so due to my work schedule so I was promised pictures of the vehicle to be sent Monday instead, which was acceptable. I was able to free up my schedule to stop by Monday and had reached out to Mr. Holder to inform him. He said he would inquire and see when the vehicle would be ready so that it may be viewed and that he would follow up as soon as possible. Mind you, I had informed him if everything checks out I am ready to purchase the vehicle as I was already financed and only needed info on the car and a test drive. His last contact on Monday was around 9 AM and I did not receive another word until almost 2 PM Monday, almost 5 hours later just to inform me that the vehicle wasn’t ready. If the poor level of communication wasn’t an initial indicator of how the remainder of this experience was going to go, the following would solidify it. I later before the dealership closed told Mr. Holder what my available times would be Wednesday and Thursday to try and look at the vehicle. I did not receive a response until the following morning (Tuesday) informing me the vehicle may be available earlier to view and take a test drive. I had informed him of my previous schedule arrangements and that I just need the previously promised photos and minimal service history that I had requested. Mr. Holder informed me at 930 AM that he would do his “due diligence” and send this information to me. I waited until nearly 2 PM without a response, so I called the dealership and asked for a manager. Both managers on staff at the time were apparently “out of the office” or “with customers” and I had left my name and number waiting for a call back. I waited almost an hour and a half without any response. I then called again and was put in touch with Brittany White who was the internet sales manager informing her of my frustration and disappointment with how poorly the situation has been handled so far. They said they understood and was able to send me photos of the vehicle in a timely manner. After doing so I offered to place a deposit on the vehicle and was informed I would need $2,000 in order for it to be held; which is unheard of for a deposit as that’s more along the lines of a down payment and the majority of dealerships I’ve dealt with only require between $100-$500 to secure a vehicle; not to mention I was already pre approved through my credit union as I later informed her. Her response to this was only an increase in the vehicle’s price and an out the door price; seemingly asking me to make an offer and essentially buy a car that I haven’t even been able to test drive due to my appointed sales person’s negligence. At this point I was essentially finished and no longer interested as it was clear this dealership was not to any standard of professionalism; especially towards a client and serious buyer that has informed them multiple times they are ready to purchase if they were just able to receive the minimal information they were requiring. But to have such a poor level of communication between a sales person and client, not being given promised information that was requested, having to call multiple times just to get in touch with a manager then being told I either need $2,000 to put down as a deposit, which still baffles me, and then only being given an out the door price on the vehicle as a solution? I can not say I’ve seen such unorganized chaos in such a short amount of time from a dealership that seems to hold themselves reputable. I do not recommend anyone visit this dealership if they expect good customer service and an easy transaction. More

Since buying my used Volvo V60 in Sept. 2019, I've been shown nothing but professionalism and pleasantness with each contact or visit. I travel to Winston-Salem to this dealership while driving right past shown nothing but professionalism and pleasantness with each contact or visit. I travel to Winston-Salem to this dealership while driving right past the east Charlotte Volvo dealership near my home with not a single regret. They have complementary services, convenient appointments and a very clean, but small, waiting room. I just took my car in for recall repair service and scheduled maintenance. And even though I also used their loaner vehicle, I was in and out in 15 minutes upon my arrival! They are a class act! More

Very Good Purchasing Experience I contacted the dealership about test-driving a new V90 CC and V90 R wagon. The sales person, Melissa Grant, had both cars ready to go when I arrived I contacted the dealership about test-driving a new V90 CC and V90 R wagon. The sales person, Melissa Grant, had both cars ready to go when I arrived for the test drive. We drove them both, haggled a bit over pricing, and in the next day or two I bought the wagon. Melissa's a trustworthy and knowledgeable sales person, and it was a pleasure dealing with her -- strongest recommendation. More

I recently purchased a 2013 Ford Mustang Premium. Had a really great experience buying a car from Volvo in winston Salem thanks to Daniel Holder. really great experience buying a car from Volvo in winston Salem thanks to Daniel Holder. More

I bought my 2nd s60 & this car is terrible. I had an older 02 Volvo & it’s still going strong with 225k miles. 2015 model is the complete opposite experience. Only had it 1 1/2 yrs. I’ve had to repla older 02 Volvo & it’s still going strong with 225k miles. 2015 model is the complete opposite experience. Only had it 1 1/2 yrs. I’ve had to replace an evaporator core, thermostat sensor, and paint peeling without any accident and the car only has 66k miles. The dealer wasn’t helpful. I was promised free oil chains but charged. I have my money return for that incident, however at the same time they replaced windshield wipers without my Consent & have never be reinbursted. Tried talking with manger Les & Was blowed off As well as had an excuse for everything & his reasoning for the problems. He also said Carfax reports are not accurate! I need to investigate to see if it’s true. Volvo North America doesn’t stand by Their product. Doesn’t always document your calls nor gives you correct information prior to having work done on the car. More

5th Car Purchased We just bought our fifth car from dealership over the last 22 years. Sales rep was extremely generous with her time and attention. Found just exactly We just bought our fifth car from dealership over the last 22 years. Sales rep was extremely generous with her time and attention. Found just exactly what we wanted and delivered it the same day. Following a bad accident, we replaced a Volvo with a Volvo without reservation. The products are awesome. The dealership lives a "customer for life" business philosophy that provides a {Win,Win} outcome time and time again.. Couldn't have asked for more. More

Poor customer service experience While I did contact the dealership at a very busy time of the year, I was surprised at the lack of customer service. One sales representative I conta While I did contact the dealership at a very busy time of the year, I was surprised at the lack of customer service. One sales representative I contacted on December 23rd said they were going into a meeting and would call me right after it was finished. I didn't hear back so I called and left a message later that day. I finally received a text from them today on January 2nd! Another sales person I spoke with said that they would call me back within an hour. When I finally called back 4 hours later she said that she was with the same customers she was with 4 hours prior. Later they left a message on my phone telling me what a great deal they were able to get for me. When I spoke with them they had reduced the price by $211. My general impression is that the salespeople I spoke with were junior and quite inexperienced. When I did speak with one of them they did not seem to have any answers and used the old phrase "I need to speak with my manager" and then didn't call back. I finally gave up and purchased a vehicle from another dealer with a more seasoned sales staff. More

Very rude staff. Always do rush job Very bad after sales service. Always do rush job. Their misdiagnosis costed me $$$$. Even after leaving multiple messages they do not even bother to c Very bad after sales service. Always do rush job. Their misdiagnosis costed me $$$$. Even after leaving multiple messages they do not even bother to call back. Probably will never buy any vehicle from this dealer again. After leaving negative review I was called by this dealer and they asked me to come to showroom to get the issue fixed. When I went to dealer, I was told by service manager Mr Ralph that "we have orders from Owner that my vehicle will ONLY be attended if I remove my negative feedback". Staff is very rude, and was told to go to another Volvo dealership. Once again- by doing this, this dealership is attesting the level of service they can provide and proving one more time that once sales is done they don't care. Very bad! More

Extremely rude and refused to repair vehicle We've been customers of this dealership for over twenty years and have over the past several years seen a decline in their customer service. They di We've been customers of this dealership for over twenty years and have over the past several years seen a decline in their customer service. They did body repair on one of our vehicles a few years ago and we recently noticed that the work with not completed as expected. The liftgate on the vehicle began to not open properly. After taking the vehicle to local repair shop, they pointed out that components had been left off during the repair and that was causing the issue. WS Volvo initialed talked as if they may correct the issue. We were subsequently called by the Operations Manager (Ralph Harding) who was extremely rude to my husband and ended the call by telling him not to come on their property again or the police would be called. We were accused of threatening them. All we asked was that they do the right thing. We are not difficult people and were shocked to be treated in this manner. A local body shop made our repair for less than $200 because they felt we had been treated so unfairly that they didn't charge us for their labor. Please stay away from this dealer. If available were would give them negative stars. More

Awesome and friendly staff The best experience I’ve ever had with any dealership! Great advice! the most professional staff I’ve ever had the pleasure to meet !! Thanks to Danie The best experience I’ve ever had with any dealership! Great advice! the most professional staff I’ve ever had the pleasure to meet !! Thanks to Daniel Holder for taking time to work with us you’re a great product Specialist!! Also thanks to mark for your expert advice ! I wasn’t able to make a purchase! But it wasn’t because Volvo of Winston-Salem didn’t try! If I had to purchase another Vehicle Volvo of WS is where I’d go and Volvo is top of the line! Awesome cars!!!ask for Daniel Holder! He is very Knowledgeable and a all around awesome Guy! Thanks so much for your time! I sure would love to be driving that Sedan right now !! That’s one of my dreams ! Maybe it will happen!! Keep up the great work guys😊😊😊 More