Volvo Cars White Plains

Service was excellent. Hector was great. He stayed in contact with me and let me know exactly what was going on with my car Hector was great. He stayed in contact with me and let me know exactly what was going on with my car More

Thank you Steve Zinaman for your help in securing my new leased S60! A trying time for new model delivery and rising costs, handled deftly. leased S60! A trying time for new model delivery and rising costs, handled deftly. More

Excellent service even without an appointment. I had to have my system updated and did not have an appointment. I decided to drop in becuase I was close to the dealership. They took my car and a I had to have my system updated and did not have an appointment. I decided to drop in becuase I was close to the dealership. They took my car and arranged to drop me off and pick up at home without a glitch. Well done. Very impressive. More

I had a wonderful experience working with Steve Zinaman on the purchase of my Certified Pre-Owned Volvo XC90. I highly recommend this dealership, and Steve in particular!! on the purchase of my Certified Pre-Owned Volvo XC90. I highly recommend this dealership, and Steve in particular!! More

Poor customer service. No loaners available, I was the first car in on the day of my appointment. It took 2 days to fix a 15 minute issue. This required multiple calls t No loaners available, I was the first car in on the day of my appointment. It took 2 days to fix a 15 minute issue. This required multiple calls to a voice message. No follow up and many excuses. Unacceptable More

Beginning to end sales, finances and instructions were concise, timely and pleasing- thanks team Premiere Collection concise, timely and pleasing- thanks team Premiere Collection More

Had another great experience at Volvo Cars White Plains. Stephanie Wie was fantastic to work with and she and her manager gave us a wonderful deal and frictionless experience even while the auto market is n Stephanie Wie was fantastic to work with and she and her manager gave us a wonderful deal and frictionless experience even while the auto market is nuts. Super happy all around! More

It is not the dealership that I am rating, the dealership is excellent. Unfortunately I cannot say the same for the service center. The entire experience was horrible. It was the first time I chose to have t is excellent. Unfortunately I cannot say the same for the service center. The entire experience was horrible. It was the first time I chose to have the valet service. I was told car would be ready that day and as soon as the vehicle arrived at the center I received a text asking me if I needed the car back that day. I informed them that yes I would and then told it would not happen. After back and forth text messages I did not receive the car until the next day. One of the issues that needed servicing was about the air conditioner and it has not been resolved! No one seems to know what the other one was doing and I left a message with the service manager, Rob, on his machine, he never extended the courtesy of calling me back. The entire experience was stressful and frustrating. Very disappointed with my “Volvo family.” More