Volvo Cars White Plains

Both Gene and Tony provided excellent customer service. They are knowledgeable, friendly, and honest. They listened to my needs, discussed/showed me options, and then worked with me to get to a great pri They are knowledgeable, friendly, and honest. They listened to my needs, discussed/showed me options, and then worked with me to get to a great price. They didn't try to sell me something that I didn't need. I strongly recommend Big Dee Volvo. More

Not a friendly environment!!! When I walked into the service department I didn't even get acknowledged. When you enter a business you expect to be acknowledged. I wasn't and I wonder why?!?!?! I felt service department I didn't even get acknowledged. When you enter a business you expect to be acknowledged. I wasn't and I wonder why?!?!?! I felt the tension once I entered. I went in for the parts department so I had to bypass both people at the service desk who didn't even ask if I needed assistance or acknowledge me. They saw when I entered but continued to keep their head down and totally ignored my presence. I proceeded to the cashier and very pleasantly spoke to her and she did not have a polite response after I said "hello how are you", but she told me very frank "IF YOU ARE HERE FOR PARTS GO OVER THERE AND JUST RING THE BELL AND SOMEONE SHOULD BE WITH YOU IN A MINUTE OR SO..." I must say that the gentleman who assist me after ringing the bell for some sort of assistance, his demeanor and professionalism wasn't that great either. Even though I live in the neighbor, I would rather travel over the Tappan Zee Bridge and do my business with Palisades Volvo where I purchased my vehicle and where they treat their customers with dignity respect and are very professional. I wouldn't dare return!!!! More

Gene Skelton was very rude to me via email when I got back to him informing him that I received a better price from another dealer and if he could do better in price I would surely like to give him the b back to him informing him that I received a better price from another dealer and if he could do better in price I would surely like to give him the business because up to that point he was courteous. He basically told me that because I didn't show up in his dealership as promised that he would not sell a car to me, that I was not man enough---in spite of the fact that I had a family emergency and couldn't make it that particular day I emailed him when I got home---seems like he has been doing this too long and has forgotten the fact that the customer is always right--and he very much needs training in customer service on how to deal with prospective customers--and I was going to drive out of my way --when there are Volvo dealers that are closer---his boss should know that because of his ego/attitude he lost the dealership business---then he tells me that he could have given me a better price-just doesn't make sense--he would have had me if that was the case More

Gene worked with my requirements and adapted to my situation. He was courteous and worked quickly. He was honest and kept his word. I would recommend him to a friend. situation. He was courteous and worked quickly. He was honest and kept his word. I would recommend him to a friend. More

Big Dee made buying a new car easier than other dealerships I visited. They were friendly and helpful in finding exactly what i wanted. I would recommend this dealership to everyone. dealerships I visited. They were friendly and helpful in finding exactly what i wanted. I would recommend this dealership to everyone. More

My experience with big dee volvo in purchasing a new vehicle was a very easy and most positive one. While I was initially attracted to the volvo s60 due to its very competitive pricing my decision to m vehicle was a very easy and most positive one. While I was initially attracted to the volvo s60 due to its very competitive pricing my decision to move forward was largely predicated by the professionalism and respect afforded me by William Bosshart. It was immediately apparent to me that mr Bosshart was very knowledgable about his product as well as other related brands and used his expertise and warm interpersonal style to help influence my decision. I was also pleased by the general appearance of the dealership and overall friendliness of the staff. I was entirely satisfied with my buying experience and would comfortably refer others to this dealership and mr Bosshart. Thanks again. Larry Torrisi More

We gave these ratings because of Gene! He was terrific. We have been Volvo owners for many years who were generally happy with their 2004 XC70 and 2005 S80 cars. Until, they both hit around 100K miles an We have been Volvo owners for many years who were generally happy with their 2004 XC70 and 2005 S80 cars. Until, they both hit around 100K miles and both transmissions started slipping. My wife and I found it ironic that both would have problems with their transmissions at about the same mileage and being driven by two different drivers with different driving styles who made sure the cars were maintained well. We weren't happy because we believed Volvos to be dependable and had a reputation for long lasting and safe vehicles, To be honest we had our trepidations about purchasing or leasing another one. But "safety" out weighted everything else, especially for my daughter's first car. Anyway leasing a XC60 is our way of testing he waters again. Granted we don't expect to hit 100K miles in three years. But we'll see how it goes. Regarding Gene; he did an outstanding job in convincing me and my wife Volvo was the way to go. He was honest and earnest with his recommendations, did not pressure us into options or models we felt wasn't right and made sure whatever dealer or factory discounts we could take advantage of was given us. During the pricing discussions he took his time, ran through several options with different models in inventory and generally made sure that we were comfortable with the final arrangements and price. When delivering the car he took a full 45 minutes to explain all the options to my daughter, kept emphasizing the safety features. A true professional. More

I just leased a 2014 Volvo XC90 from Big Dee Volvo and am extremely pleased with the entire transaction. Mr. Gene Skelton is the Sales Representative whom I was referred to by a friend and knew right from th extremely pleased with the entire transaction. Mr. Gene Skelton is the Sales Representative whom I was referred to by a friend and knew right from the start that I would be comfortable dealing with him. Gene is very professional, knowledgable, courteous, person and has a no pressure attitude when it comes to dealing with his clients. He made the entire transaction flow seemlessly and without any issues, and I feel I received a fair price on the car. He also took the extra time to go over all the features with us again when we picked up the car and made certain to answer all of our questions and reassure us he will be there to help with any issues that may arise in the future. I felt very comfortable right from the start which is very helpful when shopping for a new car. I would definitely recommend this dealer and Gene to anyone interested in buying or leasing a Volvo. Thanks Gene! More

Gene got back to me very promptly and he was very professional throughout the sales process. Upon delivery of the new car, he very clearly explained the features and answered all of our questions. professional throughout the sales process. Upon delivery of the new car, he very clearly explained the features and answered all of our questions. The entire sales experience was a pleasure and that's wny I gave the high ratins. More

We had a very positive experience shopping for a used XC-70. Carlos was very friendly and helpful. When he started using a bit of the 'hard sell', I called him on it and her immediately stopped. Between XC-70. Carlos was very friendly and helpful. When he started using a bit of the 'hard sell', I called him on it and her immediately stopped. Between his excellent customer service, Tony's support, and the wonderful people in the service department, I'm looking forward to a long and enjoyable relationship. More