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Volvo Cars White Plains
Elmsford, NY
1,157 Reviews
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Showing 1,157 reviews
July 02, 2016
PEERLESS INCOMPETENCE! Fix 1 Break 2 motto!!! DMV form VS-35 Peerless incompetence is a compliment compared to how I could describe the “Premier Collection” group, who owns Mazda White Plains a.k.a. Westchester Peerless incompetence is a compliment compared to how I could describe the “Premier Collection” group, who owns Mazda White Plains a.k.a. Westchester Mazda. They service/sell Audi, BMW, Fiat, Jaguar, Land Rover, Mazda, Subaru, Volkswagen, and Volvo. This is important because they destroyed my vehicle and I now have to buy another! I’ve had such a terrible experience that I’m not even looking at one of these brands for purchase, on the off chance it would ever have to be serviced by any location that they own. I am a loyal Mazda customer and have/had a Miata and a Tribute; the only car I would ever consider buying was another Mazda, that’s changed! I went in for simple repairs and came out with major engine damage after they had my vehicle for 90 days (yes NINETY, the car could have been put together from just parts shipped from Japan in that time). They did not pay for my previous or current rental fees as promised, I’m currently in a rental and have to purchase another vehicle. I’ve had to purchase my own parts because they didn’t have their act together enough to even get factory parts; some of which were not needed, a wasted expense from misdiagnosis. I’ve reported them to Mazda Corporate which did less than nothing. I responded to a sales flyer thinking they wanted to try to make right trashing my car and I got a condescending brush-off regarding the age of my vehicle from Victor Bellavia (Sales), this matched the belligerence of Anthony Cacciola (Service Manager). Don’t fall for the “Win $5,000 Cash” sales gimmick, I didn’t see anyone win; seemed more like a sleazy bait and switch tactic (break a vehicle to get you to buy a new one). They offered to put a used catalytic converter on my car (for $200 while I could have gotten a new one from AutoZone for that price, and $1,700 for a new one-OUTRAGEOUS!) after breaking it to begin with; at cost (what nerve). Keep DMV VS-35 complaint & Application to File Small Claims forms handy, you’ll need them to file at City and Hearing near you! Corporate for all these companies need to realize that although a Dealership is independently owned, their actions effect corporate sales; as such sanction or cut loose gross offenders of the company brand. For the person reading this, just consider; if they can’t fix basic problems on a Mazda would you really want them working on your luxury vehicle (just a thought). DON’T USE THEM! BUYER BEWARE! More
by Unsatisfied Ray
Employees Worked With
Anthony Cacciola-Service Manager, Victor Bellavia-Sales, Rafael Fernandez-Service, Charlene Russo-Service, Ishmael-Parts
June 30, 2016
No fuss or pressure, just straight service. I visited a series of dealerships and manufacturers during my extensive search for a new vehicle to accommodate my family, including three different S I visited a series of dealerships and manufacturers during my extensive search for a new vehicle to accommodate my family, including three different Suburu dealerships. Westchester Suburu was the only place where I felt like I didn't need to make an immediate decision at any time and that I did not feel pressure to spend more than necassary. Ken was very relaxed and realistic about expectations and options. I would (and have) recommend this dealership to friends and family. More
by sfin
Employees Worked With
Ken Freeman
June 29, 2016
Expensive Repairs Let me start by saying that I am very happy with my Subaru Legacy, purchased from this dealer six years ago. When a recent inspection turned up a crac Let me start by saying that I am very happy with my Subaru Legacy, purchased from this dealer six years ago. When a recent inspection turned up a cracked drive belt, I took it here to be repaired rather than let the station that diagnosed it. I also needed an oil change. Immediately the salesman wanted me to do a thousand dollars worth of other work, but I limited it to the two repairs. The repair of the drive belt ended up costing 50% more than the gas station would have charged; the oil was twice as much as the franchise oil-changing place. The salesman said he looked for coupons for me, but couldn't find any. When I returned home to find two Subaru coupons in the day's mail, worth $10 each, he said he would honor one -- the next time I came in. I did not feel like a valued Subaru customer. I felt like I was there to be soaked. For repairs and upkeep that does not require Subaru parts, I see no advantage to using this branded service department. More
by SubaruLover
Employees Worked With
Rich
June 29, 2016
Andrea Kadlec is the best. If you go to this dealer Andrea Kadlec is the best. This is the second car we have purchased from them. She is knowledgeable and is no nonsense. Th If you go to this dealer Andrea Kadlec is the best. This is the second car we have purchased from them. She is knowledgeable and is no nonsense. The process was smooth and easy. I told her the parameters and she found 2 of the right cars for us. Highly recommended. More
by sanghju
Employees Worked With
Andrea Kadlec
June 20, 2016
Purchasing a new car From my first visit to the purchase date, my whole experience at Westchester Subaru was an excellent on. I would highly recommend this dealership From my first visit to the purchase date, my whole experience at Westchester Subaru was an excellent on. I would highly recommend this dealership to all. More
by JOS
Employees Worked With
Lester Li
June 17, 2016
Leased a 2016 Subaru Impreza for my birthday.Great and easy experience.Lester LI was very professional and informative.I would recommend this dealer to all my colleagues in New Yo for my birthday.Great and easy experience.Lester LI was very professional and informative.I would recommend this dealer to all my colleagues in New York City civil service. More
by Joe L
Employees Worked With
Lester Li
June 05, 2016
Excellent Customer Service from Mazda White Plains I had a pleasant and an excellent experience when I did purchase my latest Mazda car from Mazda White Plains. Everyone was helpful, friendly, an I had a pleasant and an excellent experience when I did purchase my latest Mazda car from Mazda White Plains. Everyone was helpful, friendly, and professional. I was very impressed with the excellent customer services and assistance provided by Evrol McKenzie, sales consultant. Thanks. Ben More
by ok
Employees Worked With
Evrol S, McKenzie.
June 02, 2016
Amazing experience The people here are so friendly and accommodating. I got a great deal on purchase and couldn't be happier with the service. Highly recommend them to e The people here are so friendly and accommodating. I got a great deal on purchase and couldn't be happier with the service. Highly recommend them to everyone! More
by Rkahl
Employees Worked With
Michael Boylan, Vick Bellavia
May 26, 2016
Excellent Service THis service department is THE BEST. SUch friendly and efficient staff and great work. I always feel my car is in the best hands when being serviced a THis service department is THE BEST. SUch friendly and efficient staff and great work. I always feel my car is in the best hands when being serviced at WhitePlains Mazda! More
by Nana8
Employees Worked With
CHarlene,
May 25, 2016
Great Purchasing Experience Had a wonderful experience purchasing my Subaru Crosstrek at Westchester Subaru last week. This is the second Subaru I have purchased from Westcheste Had a wonderful experience purchasing my Subaru Crosstrek at Westchester Subaru last week. This is the second Subaru I have purchased from Westchester Subaru. Thanks to our salesman, Tracey Keith, it was a very easy process handing back my leased Subaru, and purchasing a new one. He made sure I got the color I was looking for and that I was totally happy with the car before we made a decision. I would absolutely reccommend anyone shopping for a Subaru to visit Westchester Subaru and to speak with Tracey. I will definitely be back for my future car needs! More
by Joanna
Employees Worked With
Tracey Keith
