Volvo Cars White Plains

Log-time Customer I have been a customer for over 20 years. Service manager Ralph Fernandez is the best in the business, and his staff is very professional. I have been a customer for over 20 years. Service manager Ralph Fernandez is the best in the business, and his staff is very professional. More

Go to Bill Kolb Subaru instead They used to be a good, honest dealer. We went to lease our third Subaru with this dealer, and instead of being treated with respect as a repeat and They used to be a good, honest dealer. We went to lease our third Subaru with this dealer, and instead of being treated with respect as a repeat and loyal customer, we were subject to obvious bait-and-switch techniques where our salesperson, Carlos Gomez, said he priced out a basic model but was "surprising" us with a free upgrade to a premium model due to damage to our original car. After some investigative work, I determined that there never was a base model in play and that we were being charged with the premium pricing all along. A call to Victor Bellavia, the General Manager, was never returned (!!!), and a conversation with a supervisor, Andrew Schillizi, went nowhere. In the end, we headed over the bridge to Bill Kolb Subaru in Orangeburg, where we were dealt with honesty and respect by salesman Stuart Lesser and his staff. Do yourself a favor and go the extra few miles, pay the toll to go over the bridge to Bill Kolb if you want an honest and painless experience. Forget about Westchester Subaru and deal with real professionals at Bill Kolb. More

Worst experience I have ever had by far buying a car. These guys are incompetent, they lie, they make mistakes, they lie about their mistakes. We had problems making the order, problems with the delivery, These guys are incompetent, they lie, they make mistakes, they lie about their mistakes. We had problems making the order, problems with the delivery, problems paying the taxes, problems getting the license plate. Through it all, never any apologies, never any ownership of the crap experience, just excuses and lies. I've never spent so much money and gotten such amazingly bad service. I would prefer to never own a car again than do business here again. More

was pretty much ignored I went in on a thursday and met with a dealer. I was happy- alot of my questions were answered and attention was paid to the type of car I wanted. I I went in on a thursday and met with a dealer. I was happy- alot of my questions were answered and attention was paid to the type of car I wanted. I wanted a standard but knew the chances of finding one was probably not possible with the premium packages. I went back in on a sat. While I understand they are busy, I was trying to remain loyal to my original salesperson and he asked us to come back. we came back over an hour later and while other dealers came up to ask if we needed help, we stated we were waiting for the original dealer. He never came over to us. we ended up leaving. He emailed me almost a week later. When I stated I had a deal at a great price from another dealer, he gave me reasons not to trust it and some ridiculous statement that it appeared I was buying it outside of NY and my fees would be higher. (I have purchased cars in both states and knew that to be wrong) I have bought many cars and I realize that the dealers are not your friends but I was shocked by the dismissal. It worked out in the end because I got an amazing deal and treatment at Liberty Subaru in New Jersey. More

finally bought a Mazda I had been hesitant to go from my jeeps and sport cars into a Mazda. I've known Benjamin, my salesman, for fifteen years and he finally convinced me I had been hesitant to go from my jeeps and sport cars into a Mazda. I've known Benjamin, my salesman, for fifteen years and he finally convinced me as my needs have changed to buy Mazda. I needed something more family oriented and my Mazda 3 Hatch Is it. It's safe, reliable, I get around well in the snow, good for tossing my kids things in the trunk. Best of all I'm getting better gas mileage than I've had in ten years which is now very important. I'm overall pleased with the service and time taken with me to make me comfortable in my decision and purchase. Everything was laid right out in front of me and Ben guided me towards the right vehicle for me. When I'm driving by myself I open it up a bit more and it's a blast to drive so I don't miss my sports cars. More

Bill Bosshart - great salesman Bill was very friendly, informative without being high-pressure and helped me buy 8th new Volvo. I would highly recommend him to my friends and associ Bill was very friendly, informative without being high-pressure and helped me buy 8th new Volvo. I would highly recommend him to my friends and associates. More

Terrible Customer Service (This review is purely for the Service Center) Absolutely terrible customer service! After Westchester Mazda performed work on my car totaling thousa (This review is purely for the Service Center) Absolutely terrible customer service! After Westchester Mazda performed work on my car totaling thousands of dollars, they refused to reimburse me for a nominal rental car fee after repeated misrepresentations by individuals in the service center that I would not be charged for same. Numerous emails and calls later to several members of Westchester Mazda went unanswered. What a terrible way to treat people. A customer brings over thousands of dollars of business to you and you cannot reimburse him for a petty fee which you repeatedly said you would?? The fact that they continue to ignore my repeated communications speaks volumes.... avoid this place at all costs. More

Great experience, great car! I came in assuming the S60 was going to be out of my price range. I met Gene, who is incredibly friendly, and applied absolutely no pressure. He answe I came in assuming the S60 was going to be out of my price range. I met Gene, who is incredibly friendly, and applied absolutely no pressure. He answered my questions, he ran some numbers to show me that the car was in fact very much in my price range. The process was a bit long because I still had to deal with returning another car that was on lease. He couldn't have been more friendly and helpful throughout the process. I also checked the price I got at two other Volvo dealerships, who both told me that I should take Big Dee's deal immediately, since there was no way they could match it. A great experience with Big Dee -- and 2 months in, the car is absolutely awesome! More

First car Gene was great and got us into our new s60 in one day. Very happy with the experience, it was out first new-car purchase. Gene was great and got us into our new s60 in one day. Very happy with the experience, it was out first new-car purchase. More

Bill Bosshart - great salesperson Bill was very friendly, informative without being high-pressure, and helped me get a great deal on a new Volvo. I would highly recommend him Bill was very friendly, informative without being high-pressure, and helped me get a great deal on a new Volvo. I would highly recommend him More