Volvo Cars West Houston

They were very professional, the recall work was done in the amount of time that they told me it would take, they fixed a problem I had with my door without asking or charging and they washed my car. Great the amount of time that they told me it would take, they fixed a problem I had with my door without asking or charging and they washed my car. Great customer service. More

Felipe was awesome. Got me in and out for service. Totally recommend Volvo Cars West Houston. And their new facility looks great. The dealership is now my place I will go for my Volvo needs. Totally recommend Volvo Cars West Houston. And their new facility looks great. The dealership is now my place I will go for my Volvo needs. More

Excellent service. Service advisor (Felipe) did an excellent job communicating clearly the work to be done. Vehicle was delivered timely and in an excellent state. Thank you for taking care of custome excellent job communicating clearly the work to be done. Vehicle was delivered timely and in an excellent state. Thank you for taking care of customers so well! This is my 3rd. time servicing my XC60 at Volvo Cars West Houston. Highly recommended. More

When I called to set my appointment I asked for a quote on my service. I was quoted one figure and then when I came to pick up the vehicle it was almost $100 more for the final bill. I asked to speak to on my service. I was quoted one figure and then when I came to pick up the vehicle it was almost $100 more for the final bill. I asked to speak to a service manager (it was around 5 pm on a Friday) and subsequently waited 25 minutes (standing up the whole time). The cashier was attentive and returned 2-3 times to let me know that someone would come out and visit with me shortly. Another person in one of the offices came out after about 20 minutes to let me know someone would be coming to talk to me in a few minutes. Finally, the cashier came out to let me know that the bill had been dropped by $79. All well and good, but I still felt that a manager should have visited with me. I've been a fleet buyer for over 35 years and dealt with many dealerships in the past, domestic and foreign. I'm used to a special type of service. Not that I should be treated any differently than your one car owner, but I certainly see things differently because of experience. More

Got the job done in record time! Other Volvo dealers tell you three-weeks. This is what an automobile service center should be! Clean and professional! tell you three-weeks. This is what an automobile service center should be! Clean and professional! More

Love Volvo West Houston! They make you feel like a valuable customer especially in service area! Ray Coleman, is fantastic and ensures my car is serviced and maintained before returning it back to me. valuable customer especially in service area! Ray Coleman, is fantastic and ensures my car is serviced and maintained before returning it back to me. I feel safe knowing Ray has handled everything. Ray knows Volvo well and his expertise, professional manner, friendliness makes it a pleasure to do business at VCWH. Mike, the service manager, is very much hands on in his area and is always interacting with everyone to make sure the operation is running smoothly. More

Felipe was very courteous and efficient. Dealership was clean and welcoming of customers. I appreciate all of the service reps acknowledging me with a simple “Hello, have you been assisted?” clean and welcoming of customers. I appreciate all of the service reps acknowledging me with a simple “Hello, have you been assisted?” More

Felipe is always responsive and helpful with getting my Volvo in for service. I really enjoy bringing my car in for service. Thank you again Volvo in for service. I really enjoy bringing my car in for service. Thank you again More

Dennis was exceptional from the first call all the way through ! through ! More

My experience with West Houston Volvo in sales and in finance was far superior to my experience purchasing my last Volvo Car at Demontrond Volvo. The negotiating process was extremely straightforward an finance was far superior to my experience purchasing my last Volvo Car at Demontrond Volvo. The negotiating process was extremely straightforward and the finance team had my deal put together with the promotional interest rate applied before I arrived at the dealership. No haggling or arguing was necessary and the finance manager took time to explain all options and why some options were not relevant or appropriate given the down payment we provided. More