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Volvo Cars West County
Manchester, MO
536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 536 reviews
January 12, 2024
Great Service by Harris in the Service Department. Technician determined that our battery works well. The cool temperatures will effect the range of each charge. All is good. Technician determined that our battery works well. The cool temperatures will effect the range of each charge. All is good. More
by starsearcher007
Employees Worked With
Harris in Service Dept., Tom Calkins
December 29, 2023
BUYER BEWARE! !! My husband and I just had a horrible experience with West County Volvo. We made a deal with salesman, Jim, on Thursday 12/21. We were intere !! My husband and I just had a horrible experience with West County Volvo. We made a deal with salesman, Jim, on Thursday 12/21. We were interested in an Infiniti they had on their used lot. We are waiting for an insurance settlement for our totaled car. We gave them a $500 cash, good-faith deposit and signed an agreement with them to take possession once the insurance had resolved. We left Jim last Thursday when they were closing and he told us to "keep in touch with the progress." This afternoon my husband reached out to Jim as we promised. We had a minor glitch with the title of our totaled car and wanted to let them know it may be a bit longer than we had originally anticipated. (Keep in mind it has only been 5 business days since we made our "deal" and our StateFarm office was closed 2 of those days due to the holiday.) We were then told that if we didn't just get a loan and pick up the car tomorrow, they would refund us our deposit and sell it to someone else! WHAT IS THE POINT OF A CONTRACT if they can just do whatever the xxxx they want? We signed a "hold to purchase" agreement with them and gave them money in good faith that we would uphold our end of the deal and they would uphold their end! We decided to go up to the dealership to speak with them in person. The Sales Manager came in with a total attitude from the start and we were verbally assaulted by him when we tried to question him about contract and deposit. We asked to see the fine print on our signed contract that stated they could just refund our money and sell the car for any reason at any time. Sadly, he was yelling at us and told us "I don't care what it says, this is MY dealership, and I can do whatever I want." We were hollered at in front of other customers in the middle of the showroom and he told us "I AM DONE WITH YOU" and he did not want to honor our deal with us anymore and returned our deposit. I will be contacting the BBB and the MO AG on this issue. Please use extreme caution when interested in any vehicle they have to sell. The sales manager was HIGHLY UNPROFESSIONAL and EXREMELY RUDE. They don't deserve any of your hard-earned money or your business! Thank you for your time in reading my review. More
by dotksteele
Employees Worked With
Stephen Lynch, Jim Portner
December 14, 2023
Greg went out of his way to assist me with my torn tire and have the car ready and clean for me in time to drive friends to our destination. And he was very nice throughout the process. I’m always very ple and have the car ready and clean for me in time to drive friends to our destination. And he was very nice throughout the process. I’m always very pleased with the professionalism of the West County Volvo service team. More
by cjwillis818
Employees Worked With
N/a
December 06, 2023
Consistent terrific service. Fast, happy, competent and dependable! Harris is a great and helpful rep and Dan Kitchel is the best in the business! Fast, happy, competent and dependable! Harris is a great and helpful rep and Dan Kitchel is the best in the business! More
by jrose
Employees Worked With
Harris Thomas
November 26, 2023
Always top-shelf experience. Long-time customer and can't imagine going anyplace else to purchase a vehicle. Professional, prompt and completely customer focused. Tom Caulkins is Long-time customer and can't imagine going anyplace else to purchase a vehicle. Professional, prompt and completely customer focused. Tom Caulkins is the best ambassador for Volvo and the car industry. More
by Muckermanes
Employees Worked With
Tom Calkins
November 26, 2023
Completely professional. Fast and efficient. Never consider another salesperson or dealership. End to end-no one can compete. Customer for life. Fast and efficient. Never consider another salesperson or dealership. End to end-no one can compete. Customer for life. More
by Muckermanes
Employees Worked With
Tom Calkins
