Volvo Cars West County

Demeaning and rude. We were treated so rudely by Mat Iglehart. "good luck with that" under his breath after we declined a warranty!!! I spoke to the Manager regarding t We were treated so rudely by Mat Iglehart. "good luck with that" under his breath after we declined a warranty!!! I spoke to the Manager regarding this remark. Mat decided to give me a nasty apology and tried to tell me he was saying "good luck with the car"!!! I told him it was demeaning and he said "I SAID I WAS SORRY" in a loud mean manner. I am not ever going back. That was the lamest apology for nasty customer service ever. Thanks Mat for taking away a happy moment for my 80 year old mom's car purchase!! More

Bad News I purchased a certified vehicle which needed repairs after some time. I was told the repairs were covered under the warranty (certification) however I purchased a certified vehicle which needed repairs after some time. I was told the repairs were covered under the warranty (certification) however when I went to pick up the vehicle, I was given a $375 bill. They claimed I misunderstood ( which I did not) and bottom line was I had to pay 1/2 of the repair even though they told me differently when i took the vehicle in for repair. Later, I decided to sell the vehicle and we arrived at a price, if the vehicle "checked out" After waiting two days, I returned as the car met their specifications. The night I was called and informed the approval of the deal, I went to the dealership to pick up the check and my plates. I learned my plates were destroyed, even though we had reached a deal 10 minutes prior. I was told it would only cost around 40 dollars for new plates. I wonder if my plates are running around on some other vehicle. I will never return to West County Volvo More

Excellent purchasing experience! This is the second car I have purchased from West County Volvo. Really fantastic service and follow through. I am pretty picky but Tom Calkins is un This is the second car I have purchased from West County Volvo. Really fantastic service and follow through. I am pretty picky but Tom Calkins is unfazed by that and encouraged me to find just the right fit, then went above and beyond to make sure everything went smoothly. He even made training me how to use all the features of the car fun. Old School customer service from beginning to end, Mat, in Finance, also did a great job helping me and not overselling warranty packages and explaining benefits of services. Thanks guys! More

Great dealership, great car, great experience My family and I were searching for a nice used car and found ourselves at Suntrup West County Volvo. Our immediate first impression of salesman Tom C My family and I were searching for a nice used car and found ourselves at Suntrup West County Volvo. Our immediate first impression of salesman Tom Calkins was that he was kind and very well informed about the Volvo brand. I was a bit indecisive when it came to specific models but very bullheaded when it came to features. Tom was patient and incredibly helpful throughout my search. From our first test drive, in the pouring rain, to our first service call it was like working with a friend. When it came time for the inevitable price negotiation Tom truly set us at ease and was very understanding of our needs and goals as we purchased our XC 60. I simply cannot say enough about our experience at Suntrup West County Volvo. I would confidently and enthusiastically recommend this dealership, and specifically Tom, for your next car purchase. More

BEST SERVICE AT A DEALER I HAVE EVER HAD!! (no joke) Wow, wow, wow! I cannot say enough great things about this dealership! One of the friendliest staff I have seen at a dealership. Going into many other Wow, wow, wow! I cannot say enough great things about this dealership! One of the friendliest staff I have seen at a dealership. Going into many other dealerships I felt like I was just a number, and in some cases wasn't even given the time of the day! Just because I'm younger than the normal demograph for luxury vehicles doesn't mean I haven't worked my butt and can afford it. The salesman, Tom Calkins, treated me as one would a friend, trying to get me exactly what I wanted with a budget in mind. Being kind, personable, and passionite about what you do goes a long way and I could tell Tom really knows his stuff! The day after purchasing (on a Sunday) he called to ensure everything was still going great and checking up to see if I had any additional questions. It was great to get that call as I was already starting to make the list of things in my head thay I wanted to look up about the vehicle. Tom answered them immediately and encouraged to call him if I had any additional questions. Tom is definitely a winner in my book! If you're in the market for a Volvo (or even something used), do yourself a favor, go see Tom..TRUST ME!! More

Outstanding Customer Service My wife and I leased a car last August from West County Volvo We worked with salesman named Jim and had a very good experience. Over the last month t My wife and I leased a car last August from West County Volvo We worked with salesman named Jim and had a very good experience. Over the last month the car developed a problem with all the sound (not just radio) going out intermittently. We had great efforts in service dept. with Bob but they were unable to fix the problem. The General Manager, Steve Lynch, within a week had my wife in a new car ( a model year later) at no cost to us. Great Job from Steve, Bob, and Jim. More

Makes buying easy Tom is very impressive with his knowledge of the autos and his ability to structure a deal that works for the buyer. The price was fair and we were a Tom is very impressive with his knowledge of the autos and his ability to structure a deal that works for the buyer. The price was fair and we were able to work out a deal without the long drawn out process that I have experienced at other dealerships. We have a Volvo XC60 which we love and will soon have a S90 to go with it. More

Best leasing Experience Ever Recently leased a 2017 Volvo V60 from West County Volvo, Manchester, Missouri. From start to finish, top notch; knowledgeable sales team; Tim and Pad Recently leased a 2017 Volvo V60 from West County Volvo, Manchester, Missouri. From start to finish, top notch; knowledgeable sales team; Tim and Paddy were on top of their game. They know their product and numbers. Monthly lease rate offered fell right in my sweet spot. No back and forth to be had. Most pleasurable buying/leasing experience I have had. More