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Volvo Cars Seattle
Seattle, WA
390 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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390 Reviews of Volvo Cars Seattle
December 14, 2022
Dishonest dealer. Purchased a dealer-owned 2021 XC60. VCS gave me Car Fax report showing no accidents. Sales person said no accidents. One month after purchase, my insu Purchased a dealer-owned 2021 XC60. VCS gave me Car Fax report showing no accidents. Sales person said no accidents. One month after purchase, my insurance agent informed me car had previously been in a collision with damage to front, rear, and side. After very ugly negotiations, I was able to return the car and get my money back. GM Hans Kraml told me "I am only considering giving you your money back because you have been a loyal customer here for over 20 years. I'd never do this otherwise." Beware when they try to pull a fast one on you! This is NOT Bob Byers Ravenna Volvo! More
by Alice
Employees Worked With
Hans Kraml
October 17, 2021
The sales folks ans staff are nice and helpful. I bought a new XC40 and they helped tirelessly with several of my questions. Michael was my sales rep and he was very helpful as was Ken, the finance manager a new XC40 and they helped tirelessly with several of my questions. Michael was my sales rep and he was very helpful as was Ken, the finance manager who took my questions before necessary and ensured that I felt well informed. The dealership itself, however, Swickard group, has some weird policies when it comes to the protections they offer. They have some pre-existing partnerships with specific vehicle coverage providers and put compulsory charges on the car over msrp. They even have the dealership quote these coverages over the official brand coverage by omission. That makes the overall package here expensive. More
by reveur
Employees Worked With
Michael Willis
August 17, 2021
Clean, friendly and welcoming dealership. Ozzy was Clean, friendly and welcoming dealership. Ozzy was extremely knowledgeable about the car and showed me the different options and answered all my q Clean, friendly and welcoming dealership. Ozzy was extremely knowledgeable about the car and showed me the different options and answered all my questions. The finance gentleman was super friendly too. More
by Roselyne20
Employees Worked With
Ozzy Ortega
August 02, 2021
The staff in the service department are knowledgeable, helpful and friendly. I have been a customer there for 30 yrs.+ and I had a VIC (very important customer), 15% discount for my loyalty but it’s bee helpful and friendly. I have been a customer there for 30 yrs.+ and I had a VIC (very important customer), 15% discount for my loyalty but it’s been discontinued which is very, very disappointing and frustrating that loyalty does not account for anything. More
by Felmaa
Employees Worked With
Brian and Navid at the service department
July 28, 2021
Awesome customer service - above and beyond any reasonable expectations. Includes senior staff and management. Technically competent and efficient. Will be customer for life. Hans Kraml runs a grea reasonable expectations. Includes senior staff and management. Technically competent and efficient. Will be customer for life. Hans Kraml runs a great shop More
by Alan
Employees Worked With
Joe - service manager/Brian - service rep/ Hans - general manager
July 23, 2021
Service was performed as expected and they were able to identify gutter issues and complete the work same day Overall good experience vv cg gg identify gutter issues and complete the work same day Overall good experience vv cg gg More
by Driver
Employees Worked With
Worked with service
