Volvo Cars San Diego - Service Center

Bad experience We bought a new 2018 Volvo XC90 last month and from the we picked it up, we addressed the problems with the idiot salesman Grant Broadwell about the s We bought a new 2018 Volvo XC90 last month and from the we picked it up, we addressed the problems with the idiot salesman Grant Broadwell about the scratches on the front left fender and the rattling inside the rear cargo compartment. We paid extra for the interior enhancements package and the return the car to us in a deplorable manner. We had to return the car several times to correct the problem. Now the car with less than 1500 miles on it has a torn weather stripping on the left drivers side door. Don’t believe the sign in front of the dealership (Hassle Free, up front pricing) Go somewhere else to buy a Volvo. What a deplorable dealership. More

STAY AWAY FROM SAN DIEGO VOLVO AND THIS USED 2011 XC60 STAY AWAY FROM THIS 2011 VOLVO XC60, VIN YV1M5382072296181 STAY AWAY FROM SAN DIEGO VOLVO If you’re looking to buy a used XC60 or car in general f STAY AWAY FROM THIS 2011 VOLVO XC60, VIN YV1M5382072296181 STAY AWAY FROM SAN DIEGO VOLVO If you’re looking to buy a used XC60 or car in general from San Diego Volvo, I implore you to read this story. I purchased a used 2011 Volvo XC60 T6 AWD Premier SUV from San Diego Volvo in 2014. I spent an extra $2000 for an extended CPO warranty, and another $500 for the Enhancer Plus paint and interior warranty. Shortly after purchasing the vehicle I noticed the transmission was not shifting properly. Over the course of a year, scheduling a half dozen drop off and pick ups, Volvo of San Diego, denied any issue with the vehicle and refused to make any repairs. I had to demand that a regional service technician come out an inspection my vehicle. When the technician arrived, I was denied any access to the individual and the local service technician falsified the vehicles problems during the inspection. Insinuating the problem lay with the driver not the vehicle. I was allowed no follow up. I wrote three letters to department heads within the Volvo of Northern America corporation, relaying my concerns. I received one call back, stating they were going to stand by the assessment of their regional technician. I had the car inspected by an outside ASE certified master mechanic, from a very well known shop in Escondido. Their assessment was that the valve body and all six shifting solenoids needed to be replaced, confirming there indeed was a mechanical malfunction. When confronted by this information, San Diego Volvo still refused to take any action. I was preparing documents to file a small claims lawsuit when I noticed the clear coat on the vehicle was degrading. I filed a claim with Enhancer Plus under the paint warranty. They sent my vehicle to Bumper 2 Bumper in Kearney Mesa. The first time they had my car they only completed half the work, and damaged my vehicle. There are stains on the seat, overspray on the mirrors, dents and scratches on almost every panel. Enhancer asked that I return the car to have the problems corrected. The second time Bumper to Bumper had my vehicle for a month, barely finished the original warranty work, fixed none of the damage and added new damage. When Enhancer learned that the repairs for the damage from a credible shop was in excess of $6000, they refused any further assistance. Bumper 2 Bumper refused to provide any insurance information and I was forced to file a claim through my own provider. When I learned that San Diego Volvo was interested in buying my vehicle back, nothing gave me more joy than to sell it back to them, transmission and body damage in all. This is a highly condensed version, I will be more than happy to provide any further details if it saves anyone the stress of what our family has had to deal with. Thank you for reading. PLEASE STAY AWAY FROM SAN DIEGO VOLVO AND THIS USED 2011 XC60 More

Maintenance service This year's service was much better than last year overall. I was attended right when I arrived and my car was ready within an hour. I was pleased for This year's service was much better than last year overall. I was attended right when I arrived and my car was ready within an hour. I was pleased for the service done on my car. More

Bad Customer Service Took my new car in for its first service inspection Received terrible service from a Service Advisor named Julian. When I called to share my concer Took my new car in for its first service inspection Received terrible service from a Service Advisor named Julian. When I called to share my concerns, the person in charge of handeling customer service issues was equally rude and unwilling to help. Customer Service seems to be an issue from the top down. My whole Service experience with San Diego Volvo has been extremely disappointing. More

Service Call This was truly a 5 star event. Special thanks to Service Advisor Dan Robbins who was outstanding in every way. It will be our pleasure to return for s This was truly a 5 star event. Special thanks to Service Advisor Dan Robbins who was outstanding in every way. It will be our pleasure to return for service whenever needed. More

FANTASTIC! We have two Volvos and are happy to maintain our loyalty to SD Volvo as they have provided us with the best maintenance and repair services we have ev We have two Volvos and are happy to maintain our loyalty to SD Volvo as they have provided us with the best maintenance and repair services we have ever had. They are professional, responsive and honest. More

Great people to work with! The service people who work here are really great. They're knowledgeable and so friendly. I've taken my car there for over five years. I purchased The service people who work here are really great. They're knowledgeable and so friendly. I've taken my car there for over five years. I purchased my car in Irvine, but had a horrible experience with their sales staff. So, I never went back there ever. So, I'm really pleased that I found San Diego Volvo and they treat me so well. I'm also happy to see that there is not a constant turnover of service people. To me that means they are happy with their jobs and that San Diego Volvo is treating them well. I feel good that I know their faces and names when I return each time. More

Oil Change time Following my experience with SD Volvo I will be bringing in my S40 for periodic service including oil changes. I feel assured that the vehicle inspec Following my experience with SD Volvo I will be bringing in my S40 for periodic service including oil changes. I feel assured that the vehicle inspection that is included with this service is being performed by Volvo knowledgeable personnel. It might cost a bit more than the 19.95 offers out there but the reliability of my vehicle is very important. The free shuttle service to and from the dealership is something that will keep me coming back. It saves a lot of my precious time. Oh yes. They completely wash the car including the wheels! (At least a $15 job alone) I look forward to many other business to follow the SD Volvo model for friendliness and customer service. More

Excellent!! Excellent customer service, very friendly staff at service department, always advising services I could get for free, answering calls and questions al Excellent customer service, very friendly staff at service department, always advising services I could get for free, answering calls and questions all times, highly recommended!! More