Volvo Cars San Antonio

Great customer service Bryan with service helped us with brakes on our xc90. He was very professional and service was done in timely manner. He even gave his mobile # so we Bryan with service helped us with brakes on our xc90. He was very professional and service was done in timely manner. He even gave his mobile # so we could reach him at any time More

Engine light on They are so well organized as soon I drove in, the name is displaced on monitor. We were very happy that Kevin was able to look at my car at a momen They are so well organized as soon I drove in, the name is displaced on monitor. We were very happy that Kevin was able to look at my car at a moments notice. He took care of everything, from offering a loaner, to taliking to my insurance. Everyone is very pleasant. It was a very positive experience. More

My 135,000 mile scheduled service Kevin and the individuals in service are courteous , professional, friendly, and efficient. I appreciated having a loaner car. It was also nice to h Kevin and the individuals in service are courteous , professional, friendly, and efficient. I appreciated having a loaner car. It was also nice to have my car washed when I picked it up. More

75K Mile Scheduled Maintainence I wanted to take this opportunity to thank Rocco for his assistance. After we picked up our XC60 we noticed that the Radio/Navigation/Phone display wa I wanted to take this opportunity to thank Rocco for his assistance. After we picked up our XC60 we noticed that the Radio/Navigation/Phone display was not operating. He quickly assisted us in getting the screen back on line. This is the second time he has gone out of his way to help me/us. The first time came when our insurance paperwork was put into someone else's vehicle by mistake. Rocco personally went to each and every car until he found our insurance paperwork. This meant a lot to me as the packet had a personal note in my father's handwriting that I keep with me in case of accident or emergency. His level of customer service is the Gold Standard by which all others should be compared. More

5-star service I was treated with utter professionalism and courtesy. More to the point, the service agent efficiently assessed my needs, looked for prior service r I was treated with utter professionalism and courtesy. More to the point, the service agent efficiently assessed my needs, looked for prior service records online, and informed me of all I needed to know. As the second owner of the car I was pleasantly surprised when I found that the initial service included all the scheduled maintenance at no cost plus a free car wash. Since I was from out of town I asked about things to do within walking distance and she offered me a free ride, so a driver took me to my desired destination and picked me up once the car was ready, well within the estimated time frame I was given. They took measures to protect the interior during the service so it was as I had left it. The service ticket included thorough descriptions of exactly what was done so I have an excellent record. I will drive to San Antonio again for the next scheduled service and make a day of it. More

Very attentive. The reason for my service visit was/is actually very minor in nature but you would not have known it from the level of service I was provided! My sale The reason for my service visit was/is actually very minor in nature but you would not have known it from the level of service I was provided! My salesman/service rep, Philip Carroll and everyone at the dealership was nothing less than exemplary. In all honesty, my issue (the AM radio) was not fixed but that has nothing to do with the level of service I was provided or the skill of the technicians. I understand that it will take further diagnosis and am okay with that. I have nothing but good things to say about Volvo of San Antonio and I remain very thrilled with my purchase. More

Battery issues After having to jump start my 2010 Volvo XC60 several times this weekend, I brought it in in Monday morning for a new battery. Jim explained that the After having to jump start my 2010 Volvo XC60 several times this weekend, I brought it in in Monday morning for a new battery. Jim explained that they would run diagnostics to determine the best cure. It was determined that the battery was finished. I was reminded of an issue that occurred last year when we were away for 10 days and returned to a dead battery. Jim suggested that if I had time they could try to determine why the charge trickled away when the car was not being driven daily. It was found that the satellite radio was taking power when the car was not being used and could be be fixed by reprogramming the software. This was performed and my granddaughter and I drove away with a sparkling clean car which worked perfectly. We are proud to be Volvo owners and feel that this dealership is a shining example of the service demanded by the brand! More

Great - as always! I live in Castroville and it is far to go to Volvo of San Antonio for service but it is well worth it!! They are very professional and friendly! This I live in Castroville and it is far to go to Volvo of San Antonio for service but it is well worth it!! They are very professional and friendly! This is my third Volvo I have leased and will continue to because of the great service and awesome cars! More

Average service; expected better Drop off wonderful, pretty quick. Communication was not that great. Expectation was to be ready at 12:30, but no contact, and when I called at 1:40, Drop off wonderful, pretty quick. Communication was not that great. Expectation was to be ready at 12:30, but no contact, and when I called at 1:40, not ready. Had to return home which isn't necessarily close and return next day to pick up. Asked for headlights to be adjusted, but didn't seem like anything happened with that because they are still not level. More

Came through in a jam I was traveling through San Antonio on my way back to Dallas when I started having car trouble with my S60. Out of desperation, I drove by the Volvo o I was traveling through San Antonio on my way back to Dallas when I started having car trouble with my S60. Out of desperation, I drove by the Volvo of San Antonio and the service department saved the day. They quickly assessed the problem, started immediate repairs on the car, and very quickly had me back on the road again. I made it to Dallas that evening as planned. Many thanks to Kevin Nichols and the staff at Volvo of San Antonio for the outstanding service at a time of need! More