Volvo Cars San Antonio

New Car Billy was great to work with, very knowledgeable and accommodating. We had a great experience buying our new Volvo XC90 and we will return for sure. Billy was great to work with, very knowledgeable and accommodating. We had a great experience buying our new Volvo XC90 and we will return for sure. More

Recent service experience I recently took my car in to have new leather seats installed. I worked with Philip in the service dept. He was so good to me. He got me a quote, a I recently took my car in to have new leather seats installed. I worked with Philip in the service dept. He was so good to me. He got me a quote, and stayed in touch with me every step of the process. The communication, as well as attention to detail, was exceptional. I felt like a VIP. They did a service check and he called me about a couple of things, but he was informative without being pushy. I was so pleased with the whole experience and I love my new leather seats. : ) More

Ricco Sales Person Ricco has been great to work with. Goes the extra miles and responsive. Excellent Sales Person. Would recommend him to anyone. Thanks, Michael Ricco has been great to work with. Goes the extra miles and responsive. Excellent Sales Person. Would recommend him to anyone. Thanks, Michael O'Geary More

Gratitude Our experience at Volvo was wonderful. Felt like we were dealing with good friends rather than a business. Joel was outstanding, providing necessary i Our experience at Volvo was wonderful. Felt like we were dealing with good friends rather than a business. Joel was outstanding, providing necessary info to facilitate our decision. He is knowledgeable, personable, professional and honest. That is rare at car dealers. There was no hype nor pressure. Steve warmly welcomed us and handled financial details with aplomb. Have never owned or leased with Volvo regrettably! Would not hesitate to highly recommend. We are very grateful! Thank you to all who assisted us including the young man who polished and cleaned the car to perfection! Thank You!! More

Even good for non-warranty We have an older Volvo along with a new one. This recent work was done on the older vehicle that is not under warranty. Although, I am sure we could We have an older Volvo along with a new one. This recent work was done on the older vehicle that is not under warranty. Although, I am sure we could have found another repair shop that would have been less expensive, we went with Volvo because we trusted them to get the work done right the first time. The car is running beautifully, and we know it will be good for some time to come thanks to their good repair work. More

Very top notch service! Jim Breitler was kind, caring and professional on all of our visits to the service dept. We would recommend him to all!! Thanks Volvo and thanks for Jim Breitler was kind, caring and professional on all of our visits to the service dept. We would recommend him to all!! Thanks Volvo and thanks for your great service Jim!!! More

Fast and excellent service. Thanks Kevin N. My new 2017 XC90 was acting up regarding start up. Hybrid batteries were fully charged but it had gone into some kind of save mode so that the batteri My new 2017 XC90 was acting up regarding start up. Hybrid batteries were fully charged but it had gone into some kind of save mode so that the batteries would not lose charge, so it had shut down completely. Tried to jump start it but did not work. Called Volvo Roadside Assistance and they sent a tow truck. Because we could not take emergency brake off or take the vehicle's transmission out of parking and disconnect the charge cable the tow truck driver suggested jump starting it. I told him that I tried before and was not able. He assured me that with the jump start equipment he had we would succeed and we did after about 10 minutes trying to figure out things. Right after I called the roadside asst. I called Kevin in the service department and he made sure that a loaner was available and ready for me. After we started the vehicle I decided to take it to the dealer to make sure nothing was wrong. There were a couple of gentlemen waiting for me after the service dept and dealership had closed who tokk my vehicle and secured it and provided me with the loaner that Kevin Nichols had arranged for me and I was on my way home after signing a couple of papers. This is what I call real customer service and assistance going out of their way. I have never had this kind of service before in my entire life and I can tell you that I have had many different new vehicles to backup what I'm saying. Almos forgot to thank my salesman Ray Aguilar who guided me in the right direction. More

Too long & wrong price It took 5 hours for an oil change, tire rotation, and (additional) alignment. (We skipped the car wash to get out of there.) Note that we did have a It took 5 hours for an oil change, tire rotation, and (additional) alignment. (We skipped the car wash to get out of there.) Note that we did have a loaner car so we were not trapped at the dealership for the whole time. When presented with the bill it was $60 higher (+30%) than the agreed work. When called on it, they corrected the "mistake". I expected a higher level of accuracy and integrity. Have had good service from them in the past - so we will return. Hopefully this was just a one-off bad experience. More

Corolla Ricco was Great ! He was very nice and met all of our needs. I think he will be an asset to any Company he works for. Ricco was Great ! He was very nice and met all of our needs. I think he will be an asset to any Company he works for. More

Volvo of San Antonio Service Dept Recently had our 2016 XC 90 in for regular service and as always, Kevin Nichols, our service rep took excellent care of us. It seems like every time Recently had our 2016 XC 90 in for regular service and as always, Kevin Nichols, our service rep took excellent care of us. It seems like every time we are in, we feel like we are the only customer he is caring for. He is very personal and always explains everything, asking us if we have any questions and gets us any assistance we need. Kevin had all our paperwork ready when we arrived, we were in and out in just a few minutes and our car was completed in just a few hours as he had promised. We also know there is a outstanding team working with Kevin to make for a smooth operation providing great service. More