Volvo Cars San Antonio

Excellent Service We love the Volvo San Antonio service center. Jim is always helpful in explaining the work that is being done. Accommodations are typically made so th We love the Volvo San Antonio service center. Jim is always helpful in explaining the work that is being done. Accommodations are typically made so that I can have a loaner car. They are accurate in their timeline so we are not kept waiting. More

Quick, easy, supportive staff! I've never had a problem when working with the staff at this dealership. Very courteous and supportive of my needs and concerns. Being able to borrow I've never had a problem when working with the staff at this dealership. Very courteous and supportive of my needs and concerns. Being able to borrow a loaner Volvo is always nice as well. More

Return after normal maintenance I'll start by explaining that I love my Volvo XC90. Great sales experience when purchased. The problem with the service is that on more than one occa I'll start by explaining that I love my Volvo XC90. Great sales experience when purchased. The problem with the service is that on more than one occasion very soon after having the recommended service maintenance completed, something mysteriously goes wrong with the vehicle that requires additional (and usually) expensive work. When questioning the service advisor this last time the response received was that working under the hood while completing maintenance will sometimes cause other things to subsequently happen that require additional work. I understand that sometimes parts do need to be replaced - it's simply the timing that has me baffled. Additionally, having the same service advisor (as I did for 15 years) really helps in establishing a strong relationship and building trust factor. Over the last 3 years, it's been whomever is available and I, unfortunately, feel that the trust is gone. After owning Volvo's for 18 1/2 years I think it may be time to consider another make. More

Great Service Great, I dropped my car off at a tim convenient for me, they set me up with a loaner car. My car was supposed to be ready the next day but due to par Great, I dropped my car off at a tim convenient for me, they set me up with a loaner car. My car was supposed to be ready the next day but due to parts, they called and said it would be after the weekend, they worked with my schedule for pickup. Picked the car up, the honored the quote even though it actually cost more and I got my car back all fixed up after its 120,000mile service. Thanks for taking care of me Kevin More

Volvo Service I have taken our Volvos in to Volvo of San Antonio on several occasions for their regular factory checkup and have always been very impressed with the I have taken our Volvos in to Volvo of San Antonio on several occasions for their regular factory checkup and have always been very impressed with the quality of care received from the service department. This time was no exception, and they even managed to give me a loaner so I could continue my day without inconvenience. Very well done! Steve Porter More

20,000 m service I live out of town, and when I called Jim to schedule an appointment, I was given the exact time I asked for and he reserved a loner for me. When I a I live out of town, and when I called Jim to schedule an appointment, I was given the exact time I asked for and he reserved a loner for me. When I arrived, Bryan took care of my vehicle and had my liner car waiting for me. The work was completed earlier than I requested. Everyone was very helpful and professional. My car was washed when I picked it up which I really appreciated. More

Service Superb customer service that consistently goes above and beyond customer expectations. I always recommend this dealership to all my friends. Jim Br Superb customer service that consistently goes above and beyond customer expectations. I always recommend this dealership to all my friends. Jim Breitler has always been so helpful. More

mitch.thompson@gmail.com On Sunday, my XC60"s Check Engine Light came on. I called the Service Department Monday afternoon, and was given an appointment for Tuesday morning. On Sunday, my XC60"s Check Engine Light came on. I called the Service Department Monday afternoon, and was given an appointment for Tuesday morning. Phillip was very professional and outgoing. He fully explained the process (though I had been there before) and I was even provided a loaner, though I hadn't requested one. The work was completed in about 3 hours, and I was promptly notified by Phillip that my car was ready. When I arrived, Phillip once again was very thorough in explaining what had been done to fix the issue. From sales to service, Principal Auto had been a great provided or service. More

Excellent customer service! I greatly appreciate the opportunity to work with Ricco Villarreal. He Was professional, thorough and honest in preparing and offering the best trade I greatly appreciate the opportunity to work with Ricco Villarreal. He Was professional, thorough and honest in preparing and offering the best trade and purchase for my needs. I highly recommend this dealership and Ricco, as well as Fred in finance, and managers Peter and Michael. Thank you all for my experience! More

Exemplary service, as expected. All aspects of the PM service required were exceptional. From the initial contact through completion I felt as though my desires/ needs were addressed All aspects of the PM service required were exceptional. From the initial contact through completion I felt as though my desires/ needs were addressed. The porter that greeted me, by name on the apron, service clerks (multiple) that spoke to me, made me feel welcome to this facility. Kayley was focused on my requests and informed me of completion of service well before expected. As always, your team has made me feel that my needs were a priority which should assure management of my recommendation to any inquiries. Sincerely, Warren Miller More