Volvo Cars San Antonio

Outstanding Customer Service and Customer Service The wife and I went to Volvo to look at the XC 90. Joel, was outstanding, providing great customer service, so much that we are actually looking at fu The wife and I went to Volvo to look at the XC 90. Joel, was outstanding, providing great customer service, so much that we are actually looking at future purchases. More

Went well. My warranty was honored and all went well. A light bulb was out on a stop light and initially I was made to believe that I would have to pay for repa My warranty was honored and all went well. A light bulb was out on a stop light and initially I was made to believe that I would have to pay for repairs, but the warranty was honored. Thanks More

Check Engine and Battery Went in because my "check engine light" kept coming on and at one point my Volvo did not start at all and I was afraid I was going to get stranded. Went in because my "check engine light" kept coming on and at one point my Volvo did not start at all and I was afraid I was going to get stranded. When I called service dept. nobody answered at first. So I called the old sales associate that sold us my Volvo SUV 2 yrs ago - Joel. He answered immediately and even walked over to service to ensure that I got thru to one of the service guys, Kevin. When I came in it was a less than 15 min process of checking my vehicle in, giving me info. on what they would do to inspect the vehicle and even had a loaner car for me to go back to work, as I still had meetings that day. Super efficient, replaced everything I that was wrong under the warranty. Great job Volvo of San Antonio! More

Efficient and courteous Getting your car serviced is usually not a great experience. This time it was! All employees were polite and attentive. Philip kept me up to date a Getting your car serviced is usually not a great experience. This time it was! All employees were polite and attentive. Philip kept me up to date and even offered his cell phone over the weekend if needed. More

Expert and acurate Service Advisor was fully aware and explained the service fully. Accurate service job performed and completed on time. Jim did an outstanding job a Service Advisor was fully aware and explained the service fully. Accurate service job performed and completed on time. Jim did an outstanding job as service advisor. More

Excellent customer service! Very friendly staff. The staff at Volvo are great--Philip, Rocco and Breanna in particular. Very friendly and super efficient. They made the experience quick and easy, a s The staff at Volvo are great--Philip, Rocco and Breanna in particular. Very friendly and super efficient. They made the experience quick and easy, a seamless service appointment. I did not have to wait for a loaner car and they called to give me a service update on time. Best service experience! More

50,000 mile service I had a 50,000 mile service done and while there I asked the service staff to have a look at a few other things; the digital screen display seemed to I had a 50,000 mile service done and while there I asked the service staff to have a look at a few other things; the digital screen display seemed to be sliding down into the console. The left front panel was not fully seated just behind the headlamp, and from a previous visit the console below the gear shift on the driver's side was not properly reinstalled after a warranty repair. For the display I was told the housing frame shifted, it was not the digital screen that could be re-centered, so they wanted me to buy a new housing frame. I did not. The left front panel seems to be properly in place now. Tool marks were left on the panel that indicate it was worked on. The console below the gearshift knob query was not relayed appropriately from the staff to the service technician, as a result the service tech thought there was a problem with the gear shift knob and advised to buy a new one. The service tech explanation was the knob had a lighting problem which is most certainly does not. I did not purchase a new gearshift knob. So, after I restated my original request to look at and properly seat the console BELOW the gearshift knob it was done. Additionally the service staff recommended a front brake job, rotors and pads, saying they were worn out of limits. When I asked the staff how much wear was on the pads to see if I needed them that day or could wait a little longer the staff person said she misunderstood the technician and that the pads were fine after all. All in all, I assume the 50,000 mile service was completed without any problems, the car is running fine since the service, but I went in expecting to receive and pay for the service and have a couple of minor issues corrected that occurred during my previous visit to this service center. I was disappointed at the additional $1000 I was inappropriately (in my view) "advised" to spend for unnecessary parts and who knows how much more in labor. When I brought up my concern to the staff person I could sense a change in her demeanor. I will not take my car back for service at this location, I don't think they have my best interest in mind. I will go to Georgetown, TX where I purchased this car and have always had great service. More

Excellent Service Everything works very smooth, Bryan Gonzalez was very good and all the people involved, They did everything that I asked and quick and sharp. Congr Everything works very smooth, Bryan Gonzalez was very good and all the people involved, They did everything that I asked and quick and sharp. Congratulations to Volvo More

Smooth and Easy Where to begin?! My vehicle had maintenance issues that required tow service and I remembered my vehicle was under warranty so I called the 1-800 numb Where to begin?! My vehicle had maintenance issues that required tow service and I remembered my vehicle was under warranty so I called the 1-800 number and picked up my car within an hour at my work. I'm really skeptical about warranties and I was expecting excuses as to why I wasn't under warranty but the opposite actually happened. They covered most of my repairs and maintenance, changed my oil, washed my car and had it delivered to my home. I'm happy to say my vehicle is running like new. I'm writing this review because previous to this experience I had a very bad experience where I felt cheated and taken advantage of by the service department. Ever since the change in ownership I've noticed a positive change and "I like it!" I never put to my value into the service I received until my latest experience and because of it I will be purchasing my next vehicle from your Volvo San Antonio. Thank you Kevin and Kaley. More

Great Experience AT Volvo I was helped by Philip in the service department and he did a great job. Very attentive and helped in every way he could. I was very impressed by h I was helped by Philip in the service department and he did a great job. Very attentive and helped in every way he could. I was very impressed by him and Meredith. In the waiting room there were snacks and drinks. Comfortable chairs and a charge station for my phone. Great job. More