Volvo Cars San Antonio

Amazing Customer Service I've worked with all three of the service department guys (Jim, Brian, and Kevin) and each time, I've always been amazed how attentive and caring they I've worked with all three of the service department guys (Jim, Brian, and Kevin) and each time, I've always been amazed how attentive and caring they all were. It's obvious that the management at Volvo of San Antonio has raised the bar as far as what they expect of their employees and ALL the great folks in the service department definitely adhere to those expectations. What a pleasant thing to see in this day and time! More

Efficient, friendly and helpful The whole staff at Volvo of San Antonio never disappoint. They are all very helpful, friendly and efficient. Kevin is wonderful guy to work with. The whole staff at Volvo of San Antonio never disappoint. They are all very helpful, friendly and efficient. Kevin is wonderful guy to work with. More

This was my first time there and my last. I had a flat tire on the way into work Tuesday morning. The experience over the phone with Volvo Roadside assistance was great. The service center was I had a flat tire on the way into work Tuesday morning. The experience over the phone with Volvo Roadside assistance was great. The service center was very small so my tow truck driver had a very hard time dropping my vehicle off. Once the car was released, I had a pleasant experience getting my loaner vehicle. I asked for routine maintenance including an oil change since it had been a few months since I first purchased the vehicle. I was told my car would be done by 2 pm that same day. Around 1pm I received a phone call about the price of my tire and agreed to payment. I was told again that my car would be complete between 2pm - 3 pm and that I would receive a call once it was done. I never received a call. In fact the next day around 10 am I stepped outside of my office to give the young lady a call who was assisting me in this process and who had called me advising of the previous stated comments. She asked what my name was which I thought was crazy after she had spoken to me multiple times the day before and I told her immediately after she answered the phone that I was checking on my specific vehicle. She paused for a moment and said "oh...I thought...can I place you on hold?" I said sure and she came back stating that my car was finished yesterday. Not once did she apologize for not calling me back before leaving the office the night before. I told her I would be in after work. So, I pulled up and she brings me my bill which was incorrect. She then said she would get it fixed and have the technician change the air filter because all he did was an oil change and my warranty only covers at 100% if the full service was provided. Please keep in mind, that I worked in customer service for 3 years during college and even when a customer suggests they want/need a specific item/service I always tell them their benefits immediately. She goes on to tell me because all I asked for yesterday was an oil change that's what I was given. I told her that also mentioned that when I purchased the vehicle I was told my oil changes at this location were covered under warranty. Without apologizing she said that it would be a few moments to get the technician out to pull the filter into my car. She walks away. I then asks this very nice cashier if my children and I could have a seat in the waiting room because of course the young lady who was servicing me did not suggest that I do so before running off. It took about 5 to 10 minutes for the filter to be added. I paid and proceeded to my vehicle. Immediately after attempting to sit in my car, I noticed my seats memory had been modified and when I started my vehicle my gas light was on. The radio had been reprogrammed as well. Even if the battery was disconnected there would not be any programmed seating arrangements, mirror arrangements and/or radio stations. This led me to believe that someone who was much shorter than I was had been driving my vehicle. Lastly, I was supposed to get a new set of rugs at the time of purchase. Not once did I receive a call in reference to this so I mentioned it the day I dropped the vehicle off. The young lady in service said to me that she had given me a complete set because they come in a set of 4. I assumed they were similar mats to what I previously had since she only put one in my car. The set was a totally different mat and instead of her having all four replaced she put one mat in the passenger side. I previously owned a Mercedes before purchasing my Volvo and I never had any issues with reprogramming, my gas being driven out or when anything was replaced and did not match they went ahead and replaced all four. I had to come home and have my husband take the remaining 3 mats out of the trunk to put in himself. Overall, this experience was not the best. Please advise your service center reps to go beyond the basic for customers in the future and to not drive the vehicles like they belong to them when they are dropped off for service. More

An unexpected pleasure I have dealt with other car dealers in the past and these encounters were not very appealing. We were given a total on our repairs and then that would I have dealt with other car dealers in the past and these encounters were not very appealing. We were given a total on our repairs and then that would change (usually to a higher amount) or we were given an estimated time when our vehicle would be ready but only to find out it wasn't. With Volvo of San Antonio we paid less than the original estimate and we received our vehicle on the day it was promised. They also loaned us a car while they worked on ours. We were very satisfied. The service representative, Kale Adams, was very knowledgeable about the repairs and explained them very well. More

Great Customer Service Jim is a great service manager. Even though my issue wasn't covered by warranty, he worked with me to get everything taken care of. Jim is a great service manager. Even though my issue wasn't covered by warranty, he worked with me to get everything taken care of. More

The Best and Most Trusted Service Advisors in Texas. I have been buying Auto's since I was 20 years old; I'm now 73. And during that time I have bought many different brands. I have learned that Service I have been buying Auto's since I was 20 years old; I'm now 73. And during that time I have bought many different brands. I have learned that Service doesn't always mean you are going to get the customer service that you are expecting nor the attention from the Service Advisor that you deserve. . At Principle Volvo in San Antonio the Service Advisors treat you like they would want to be treated if they were the customer. I will continue to buy a Volvo because I have never got the caring customer attention like I get at the VolvoCenter ... its 5 Star plus plus. My Advisor, Jim Breitler is outstanding!! More

10000 miles service I received A+ service from Brian. He was expecting me and greeted me as I arrived. He answered all of the questions I had with internet issues and exp I received A+ service from Brian. He was expecting me and greeted me as I arrived. He answered all of the questions I had with internet issues and explained the service I was receiving. The work was completed in a short time while I was in the waiting area. Brian accompanied me to the car and explained what are the next services. More

Best ever Thanks for all your help... I will be back.. thanks for everything ... Philip was so nice .. he helped me understand everything..Sevice was fast and t Thanks for all your help... I will be back.. thanks for everything ... Philip was so nice .. he helped me understand everything..Sevice was fast and the best.. More

Service was fantastic - The excellent service from Volvo was so great - it is so wonderful to know that your driver has so much knowledge of automobiles, he can pick up on The excellent service from Volvo was so great - it is so wonderful to know that your driver has so much knowledge of automobiles, he can pick up on little things that could become major while he is driving it back to the city. In my case he had to drive in the rain and noted the windshield wipers were bad, so they replaced them. How wonderful to know that when you get your car back it's like new again. Thanks again, Pauline Levesque More

Excellent customer service - Kevin Nichols Kevin Nichols provided outstanding service on a recent visit to have my Volvo S60 40K maintenance. We performed a pre and post maintenance vehicle wa Kevin Nichols provided outstanding service on a recent visit to have my Volvo S60 40K maintenance. We performed a pre and post maintenance vehicle walk around to ensure that it was given back to me in the same condition that I left it. Upon my request, he went through my maintenance record with me to go back over what had already been completed recently and at the 30K maintenance. Furthermore, he answered all of my questions and didn’t leave me scratching my head. I will be asking for Kevin for my future service visits to this Volvo center. More