Volvo Cars San Antonio

Service Department is beyond compare In my 57 years, I have never experienced the level of service and care that they display. They took care of a low voltage problem, under Certified pre In my 57 years, I have never experienced the level of service and care that they display. They took care of a low voltage problem, under Certified pre-owned, and performed the 50,000 mile maintenance on my S60. We were in and out before we realized it. More

Outstanding! Outstanding! Outstanding! Kaley and everyone went overboard to greet me, make me feel valued and meet my needs. The caring, service-oriented culture was impressive. I work at Kaley and everyone went overboard to greet me, make me feel valued and meet my needs. The caring, service-oriented culture was impressive. I work at a school with high standards; Kaley earned an "A+!" More

Service department went above and beyond to resolve an issue We had an issue with our XC 60 leaking water over the driver's feet after the vehicle sat outside in the heat for several hours. In our initial visit, We had an issue with our XC 60 leaking water over the driver's feet after the vehicle sat outside in the heat for several hours. In our initial visit, they were not able to fix the problem, however when I took it back since the problem persisted, the service department (Phillip Carroll and Rocco Margiotta in particular) made a commitment to get to the root of the issue and get the problem resolved. Working toward a resolution involved dealing with a 3rd party warranty provider and also initiating a technical ticket with Volvo to troubleshoot. They provided me a loaner car for transportation as it took over a week to work through this. I picked up our car yesterday with their assurance that the issue has been resolved and the work done was covered under warranty. I appreciate Rocco's commitment and follow through to getting this issue resolved for us. This definitely positively impacted our customer relationship with Volvo of San Antonio and will likely lead to us engaging them when we plan to replace this vehicle next year. More

A quick stop I called the day before to set up an appointment for the next morning. Kevin assisted me when I arrived. Took the time to listen to my concerns and I called the day before to set up an appointment for the next morning. Kevin assisted me when I arrived. Took the time to listen to my concerns and wrote everything up for the mechanic to check. I waited at the dealership for the car to get serviced. Waiting area had good light, comfortable seating, good coffee, and strong Wi-Fi signal. Kevin kept me updated on the status of the car. I was in and out in no time. More

satisfied and pleased Jim has always been helpful in finding a convenient time for me to bring in my Volvo for routine maintenance and in responding when I have a question. Jim has always been helpful in finding a convenient time for me to bring in my Volvo for routine maintenance and in responding when I have a question. His explanation of repairs is clear. He seemed to take pride in providing quality service. More

Seat adjustment buttons I had a great experience with the service visit. I always receive great care from JIM. As I waited he kept me apraised of my vehicle status. I had a great experience with the service visit. I always receive great care from JIM. As I waited he kept me apraised of my vehicle status. More

Excellent service as always! I dropped off the car without previous appointment as the problem happened unexpectedly. Mr. Gonzalez was very helpful and provided me with a loaner w I dropped off the car without previous appointment as the problem happened unexpectedly. Mr. Gonzalez was very helpful and provided me with a loaner while my XC-60 was in the shop and being looked at. More

Flat Tire to Five Stars CX Had a flat tire and from the moment I called Volvo and the Roadside Assistance, everything was handled so smoothly. Quick response and always profess Had a flat tire and from the moment I called Volvo and the Roadside Assistance, everything was handled so smoothly. Quick response and always professional! I was very impressed because I've worked with many Roadside vendors and this felt seamless and super efficient! Thank you to the team at Volvo for making sure everything was taken care of and beyond! Made a bad day turn into a great day! More

Great experience Received great service in a very reasonable amount of time. Our service adviser makes sure to let us know what our options are and does a great job o Received great service in a very reasonable amount of time. Our service adviser makes sure to let us know what our options are and does a great job of keeping us informed. Excellent service! More

Great!!! Good peoples are doing great jobs. They are friendly and nice. Clean dealership. Quick response to all my questions. Plenty of inventory in new mo Good peoples are doing great jobs. They are friendly and nice. Clean dealership. Quick response to all my questions. Plenty of inventory in new models. Fast processing on paper work. Enough explanation about my new vehicle, especially in all new technologies. Will recommend to my friends. More