Volvo Cars San Antonio

Friendly service but lack of communication Service people at Volvo San Antonio are friendly. However they could do a better job of keeping customer informed about repair schedules. A half day Service people at Volvo San Antonio are friendly. However they could do a better job of keeping customer informed about repair schedules. A half day job turned into a three day job, for good reasons, but Volvo did not keep me adequately informed along the way on the schedule. More

Repair if the Windshield wiper System Went in to have the system looked at, since no water was coming out. I didn't even get a chance to take my traditional nap as the tech and the rep qui Went in to have the system looked at, since no water was coming out. I didn't even get a chance to take my traditional nap as the tech and the rep quickly came and explained what was wrong. It was quick and most importantly, not a penny came out of my pocket. Thank you folks. More

Conflicted Information Upon receiving my diagnostic test from my service advisor, I was told that my repair would be covered; however my spark plugs were compromised and nee Upon receiving my diagnostic test from my service advisor, I was told that my repair would be covered; however my spark plugs were compromised and needed replaced and that they would not be covered in my extended warranty. I argued that if it was caused by the initial repair, then Volvo need to work for me in getting the costs covered from the warranty company. I then got a call a couple of days later stating that the spark plugs being replaced were not necessary. So - which was it? I was not impressed whatsoever. Were the repairs needed? Was the Service Advisor trying to sell me items not needed? It will be hard to tell on future visits what repairs will be necessary and which repairs are actually elective. More

Replace Battery Kevin Nichols, (Service) was, as usual, professional, courteous, friendly, knowledgeable and went out of his way to make our visit very pleasant. He e Kevin Nichols, (Service) was, as usual, professional, courteous, friendly, knowledgeable and went out of his way to make our visit very pleasant. He explained the power uses and showed us how to reduce drain on the new battery. More

Excellent costumer service experience All personnel involved in this made me feel that I was priority one from my arrival, greeting me with a smile and a very clean and well kept loaner ve All personnel involved in this made me feel that I was priority one from my arrival, greeting me with a smile and a very clean and well kept loaner vehicle. Then while I was picking up my vehicle, it must have taken no more than 8 minutes to be in and out of there, That was so great and refreshing, I dislike waiting! Thank you so much for a great job! More

Phillip was very helpful Customer service was excellent. Provided a loaner which was of great help because I'm not from San Antonio. Phillip was very courteous and explained Customer service was excellent. Provided a loaner which was of great help because I'm not from San Antonio. Phillip was very courteous and explained the work done to the vehicle. More

Something is not right! I have had my 2016 XC60 which was purchased Nov 2016 in the shop over 6 times in the last 8 months. It is not a comfortable ride and has many issues ( I have had my 2016 XC60 which was purchased Nov 2016 in the shop over 6 times in the last 8 months. It is not a comfortable ride and has many issues (rough idle, rough ride, does not take off when brake is not engaged, gauges not accurate, rear door panels coming loose/off, speakers with static, shaking on braking at high speeds, screws from door left in side door pocket which were not replaced when fixing at a prior service). Rotors were replaced a week after purchase and again this visit. I am satisfied with the service and the service team but I feel as if my concerns are not taken seriously or are not important to the dealership as they are to me. I have been told they can not duplicate the problems the last several times, but I drive the vehicle daily and I can tell the difference. It does not feel like I am driving a newly purchased vehicle with less than 18k miles.. I have expressed my concerns to the service manager and my sales representative but have not received any feedback. More

Very Pleased I am very impressed with the service I receive at this dealership. Phillip explains what is going to be done and how long it will take. If anything I am very impressed with the service I receive at this dealership. Phillip explains what is going to be done and how long it will take. If anything comes up that is unexpected he keeps me informed at all times. Everyone is extremely friendly and helpful. I usually take a shuttle service to the mall while I wait, and the shuttle drivers always treat me well. I am very pleased with my experience, and would recommend this service department to others. More

Honest and fair While I cannot say I am thrilled with the used S40 I purchased for my son as a result of endless repairs, I am satisfied with the way that the service While I cannot say I am thrilled with the used S40 I purchased for my son as a result of endless repairs, I am satisfied with the way that the service dept has handled the numerous repairs and absorbed certain costs in an effort to soften the financial pain. I researched numerous vehicles before deciding on a Volvo and I think it was just bad luck that the car began to incur problems shortly after the purchase. The vehicle had low mileage at the time of purchase and fortunately I bought an extended warranty or I would have sold it at a loss and moved in. If this continues I will likely sell the vehicle and purchase another car for my son; I would still consider Volvo in addition to Subaru. There was no way of predicting this; just bad luck. That said, the service dept has always been reliable and fair. More

Software update and Battery Check Out Our 2017 XC90 T6 Inscription would not start after sitting in the garage for 13 days. Had service check it out. This was the second such event. We als Our 2017 XC90 T6 Inscription would not start after sitting in the garage for 13 days. Had service check it out. This was the second such event. We also got the software update. More