Volvo Cars San Antonio

Cooperative, Patient As always, Jim strives to do his best for each family member's Volvo. Service is about trust and the personal interaction between advisor, tech and co As always, Jim strives to do his best for each family member's Volvo. Service is about trust and the personal interaction between advisor, tech and consumer. Recognize these individuals where possible. (Jim for many reasons, Lucas Myers for respect, knowledge and kindness, My daughter appreciated Dillion's decision making) More

Great Sales! Ask for Lauren if you plan to buy a car at Volvo of SA! She was very knowledgeable, engaging and super helpful! We bought a slightly used Subaru, wh Ask for Lauren if you plan to buy a car at Volvo of SA! She was very knowledgeable, engaging and super helpful! We bought a slightly used Subaru, which we love!, but it needed a little cosmetic attention. Service staff took care of it and it looks great! More

Fixing a flat Had a flat on 410 & IH 10 on a day that was 108 degrees. I called Kevin and he assured me that the tire will be replaced. Went there, but tire had t Had a flat on 410 & IH 10 on a day that was 108 degrees. I called Kevin and he assured me that the tire will be replaced. Went there, but tire had to be ordered. WOW! So stuck on a Friday! Having clients with no car! But Kevin gave me a loaner at the last minute! WOW! That's wht I call great service! And that's why WE will always buy Volvo Cars 😊🤗 More

Top Notch Dealer Overall Sales rep was very responsive with accurate information from the beginning, worked with us on a very short turnaround and all details were right and p Sales rep was very responsive with accurate information from the beginning, worked with us on a very short turnaround and all details were right and professional. Finance arrangements were smooth, courteous and no surprises. Car was ready, spotless and right up front. Rep walked us through what we needed to get going and a bit more: the car's electronics are pretty comprehensive so a full review would have been too much! The facilities are modern, clean and attractive, with good waiting areas, furnishings, etc. Everyone else there was also friendly and helpful. A great experience for a great car.... More

Great Service department! My service advisor, Kevin, was wonderful. He was thorough and gave me straight forward answers and recommendations. I look forward to working with thi My service advisor, Kevin, was wonderful. He was thorough and gave me straight forward answers and recommendations. I look forward to working with this team again. More

Needed tires quick Team worked very quickly to locate n install tires for me when I needed them quick after someone vandalized my car. Very impressed n very grateful. Team worked very quickly to locate n install tires for me when I needed them quick after someone vandalized my car. Very impressed n very grateful. More

Unhappy Customer My car wouldn't start. I had a friend jump-start it, so I took my S80 in to this location due to a possible bad battery. I get a call after dropping o My car wouldn't start. I had a friend jump-start it, so I took my S80 in to this location due to a possible bad battery. I get a call after dropping off the car and confirmed that the battery does need to be replaced, so I'm thinking okay the usual $300-400. But then the service rep, Derek Starnes explains that the top engine pad needs to be replaced. I'm told this is part of the bracket that holds the engine block. I understand that labor is significant for a job like that, and I am convinced by this rep that the bottom should be done as well. He quotes me a grand total of $830 and I decide to go ahead and approve the work. But then this Derek calls me back again and says that the drivers side window has intermittent electrical problems. I decide to wait for a later time for that repair, as that would cost an additional $400-600. This is Friday when the completed the work; I told them I would be in on Saturday to pick up the car. So when I picked up the car, I didn't even think to roll down any of the windows in this hot Texas weather. Fast forward. This Monday morning, as I arrive for work, at the main security gate I attempt to roll down the window to swipe my access badge, but the window doesn't even work! I called Derek Starnes to call me back. It's a pain in the xxx to drive all the way from New Braunfels and fight the San Antonio rush-hour traffic (both ends, morning, evening). I can't help but feel I'm getting ripped off. They're very courteous. But that can only carry so far, if the primary purpose of this transaction is to provide a basic service. All I asked was for my car to start. Right now, if it were possible I would give it negative zero reviews in terms of this location's service. -Very Unhappy Customer More

Goog job We were on a long trip and just passing through San Antonio when car trouble occurred. The dealer took us right in, fixed the problem, and preformed We were on a long trip and just passing through San Antonio when car trouble occurred. The dealer took us right in, fixed the problem, and preformed a routine maintenence which was due). We we were on our way. More

60k service Much improved service department. New staff, new general manager. Kevin Nichols is my service manager and will only do business with him. Good custome Much improved service department. New staff, new general manager. Kevin Nichols is my service manager and will only do business with him. Good customer service, always pleasant, and explains services performed. Did not get that before. More

Friendly and kind. Philip was willing to do whatever was necessary to help me and answer any questions I had regarding the state of my car. He was warm, genuine, and inv Philip was willing to do whatever was necessary to help me and answer any questions I had regarding the state of my car. He was warm, genuine, and inviting and I would be absolutely shocked if he isn't running the whole show in the next few years. More