Volvo Cars San Antonio

Fixing a flat Had a flat on 410 & IH 10 on a day that was 108 degrees. I called Kevin and he assured me that the tire will be replaced. Went there, but tire had t Had a flat on 410 & IH 10 on a day that was 108 degrees. I called Kevin and he assured me that the tire will be replaced. Went there, but tire had to be ordered. WOW! So stuck on a Friday! Having clients with no car! But Kevin gave me a loaner at the last minute! WOW! That's wht I call great service! And that's why WE will always buy Volvo Cars 😊🤗 More

Top Notch Dealer Overall Sales rep was very responsive with accurate information from the beginning, worked with us on a very short turnaround and all details were right and p Sales rep was very responsive with accurate information from the beginning, worked with us on a very short turnaround and all details were right and professional. Finance arrangements were smooth, courteous and no surprises. Car was ready, spotless and right up front. Rep walked us through what we needed to get going and a bit more: the car's electronics are pretty comprehensive so a full review would have been too much! The facilities are modern, clean and attractive, with good waiting areas, furnishings, etc. Everyone else there was also friendly and helpful. A great experience for a great car.... More

Great Service department! My service advisor, Kevin, was wonderful. He was thorough and gave me straight forward answers and recommendations. I look forward to working with thi My service advisor, Kevin, was wonderful. He was thorough and gave me straight forward answers and recommendations. I look forward to working with this team again. More

Needed tires quick Team worked very quickly to locate n install tires for me when I needed them quick after someone vandalized my car. Very impressed n very grateful. Team worked very quickly to locate n install tires for me when I needed them quick after someone vandalized my car. Very impressed n very grateful. More

Unhappy Customer My car wouldn't start. I had a friend jump-start it, so I took my S80 in to this location due to a possible bad battery. I get a call after dropping o My car wouldn't start. I had a friend jump-start it, so I took my S80 in to this location due to a possible bad battery. I get a call after dropping off the car and confirmed that the battery does need to be replaced, so I'm thinking okay the usual $300-400. But then the service rep, Derek Starnes explains that the top engine pad needs to be replaced. I'm told this is part of the bracket that holds the engine block. I understand that labor is significant for a job like that, and I am convinced by this rep that the bottom should be done as well. He quotes me a grand total of $830 and I decide to go ahead and approve the work. But then this Derek calls me back again and says that the drivers side window has intermittent electrical problems. I decide to wait for a later time for that repair, as that would cost an additional $400-600. This is Friday when the completed the work; I told them I would be in on Saturday to pick up the car. So when I picked up the car, I didn't even think to roll down any of the windows in this hot Texas weather. Fast forward. This Monday morning, as I arrive for work, at the main security gate I attempt to roll down the window to swipe my access badge, but the window doesn't even work! I called Derek Starnes to call me back. It's a pain in the xxx to drive all the way from New Braunfels and fight the San Antonio rush-hour traffic (both ends, morning, evening). I can't help but feel I'm getting ripped off. They're very courteous. But that can only carry so far, if the primary purpose of this transaction is to provide a basic service. All I asked was for my car to start. Right now, if it were possible I would give it negative zero reviews in terms of this location's service. -Very Unhappy Customer More

Goog job We were on a long trip and just passing through San Antonio when car trouble occurred. The dealer took us right in, fixed the problem, and preformed We were on a long trip and just passing through San Antonio when car trouble occurred. The dealer took us right in, fixed the problem, and preformed a routine maintenence which was due). We we were on our way. More

Super impressed and satisfied I'm temporarily stationed here in San Antonio (1100 miles away from home), and of course as Murphy's Law would dictate, an Urgent Service light popped I'm temporarily stationed here in San Antonio (1100 miles away from home), and of course as Murphy's Law would dictate, an Urgent Service light popped up on my 2006 Volvo S40. I made an appointment via the super user-friendly website (because of course this occurred on a weekend). I was randomly assigned to Philip Carroll as my service liaison. The whole team was attentive upon my arrival. I was a little lost, and they helped me out right away. Philip got me settled with my car turn in and loaner vehicle in less than 30 minutes. He was very informative. He thoroughly described the process during check-in and openly and honestly communicated with me regarding the repairs necessary on my vehicle. He didn't seem fussed by my out of the ordinary needs (and hours) and ensured I knew what I was getting into throughout the whole process. I am impressed by your customer service department as well as the technicians. They were able to diagnose things that my home dealership missed. They helped put me at ease during the entire process and they were polite and professional. I didn't feel pressured to do anything and felt they gave me all the information I needed to make an informed decision. I'm grateful to have had a positive experience come out of something not so positive. Kudos! More

Thorough, Efficient & Friendly Brought my car in for 20,000 mile service and received uniformly polite, helpful and efficient service. The Service Department kept me informed of it Brought my car in for 20,000 mile service and received uniformly polite, helpful and efficient service. The Service Department kept me informed of items that needed attention and got the car out ahead of schedule. All-in-all a pleasant and satisfying experience. More

60k service Much improved service department. New staff, new general manager. Kevin Nichols is my service manager and will only do business with him. Good custome Much improved service department. New staff, new general manager. Kevin Nichols is my service manager and will only do business with him. Good customer service, always pleasant, and explains services performed. Did not get that before. More

Friendly and kind. Philip was willing to do whatever was necessary to help me and answer any questions I had regarding the state of my car. He was warm, genuine, and inv Philip was willing to do whatever was necessary to help me and answer any questions I had regarding the state of my car. He was warm, genuine, and inviting and I would be absolutely shocked if he isn't running the whole show in the next few years. More