Volvo Cars San Antonio

Came is for a follow-up with a check engine light. The staff was very friendly and welcoming when coming in. I appreciate Kevin Nichols for getting my car seen and worked on and for also addressing my The staff was very friendly and welcoming when coming in. I appreciate Kevin Nichols for getting my car seen and worked on and for also addressing my concerns about my vehicles wear-and-tear. More

Oil and Filter Change Service Appreciate the use of a loaner. Our daughter lives in San Antonio, and it gives us a chance to visit her while the car is being serviced. Since we l Appreciate the use of a loaner. Our daughter lives in San Antonio, and it gives us a chance to visit her while the car is being serviced. Since we live in Wimberley, it gives us a reason to use your dealership instead of going to Austin which is about an equal distance. William Bowman More

problem found The San Antonio dealership found the ABS brake problem that 2 visits to the North Miami, FL dealership could not. Very happy about that! Friendly staf The San Antonio dealership found the ABS brake problem that 2 visits to the North Miami, FL dealership could not. Very happy about that! Friendly staff. More

Principle Volvo/Volvo of San Antonio - Stellar Service When my fiance was involved in a horrible three car accident, his 2002 S40 Volvo was totalled. Fortunately, because of his S40 Volvo, he walked away When my fiance was involved in a horrible three car accident, his 2002 S40 Volvo was totalled. Fortunately, because of his S40 Volvo, he walked away with nothing more than some neck pain and a headache. As to be expected with a vehicle of this age, we only had liability on this vehicle. Furthermore, we have had a bad run of things the last three years and had just started to pick ourselves up again when the wreck happened. Our credit and finances are but a shadow of what they once were. So when we went to Volvo of San Antonio, we expected to leave with a list of things we needed to work on before they could help us. But we were pleasantly surprised. Salesman Delwyn Franklin met us at the door. He listened carefully to our financial challenges, NEVER ONCE showing any sort of annoyance or upset with the fact we were not there to purchase a high priced new vehicle. Matter of fact, he kept us apprised of every step of the process and made sure every single one of our needs were met while we waited. He made us feel like we were purchasing the most expensive car in the show room, rather than a lower end used car. Once the finance folks came back with some options, Delwyn found two vehicles that fit our needs. We selected a vehicle, test drove it, and were in and out of finance in no time flat. No stress, no crowds, no walking in the hot sun. We have never spent so little effort, and time, buying a car. We love our new car. It is everything we were looking for and more. But we love how Delwyn made us feel, even more. It is hard enough not to have the resources you once had, to only have sales person treat you badly, because they are not going to make "bank" on your sale. However, Delwyn Franklin made us feel like we were the most important clients in the show room. My family and I have purchased 10 vehicles from a local Toyota dealership in the last 12 years. I myself drive a new Rav4. However, going forward, we will purchase our cars ONLY from Principle Volvo/Volvo of San Antonio and our salesperson will always be Delwyn Franklin. More

Request for car service incomprehensible During the last week of March 2017, I had my mom's 2001 Volvo towed to the dealership after store hours. I completed the request form and asked the se During the last week of March 2017, I had my mom's 2001 Volvo towed to the dealership after store hours. I completed the request form and asked the service department to inspect the ECM and reinstall software. In 2013, Volvo of Houston stated it required ECM replacement. For three years the vehicle was non-drivable. I decided to tow the vehicle to San Antonio, Texas from Houston, Texas in March 2017 (I year after my mom’s death). I purchased the white 2001 Volvo V70 Turbo in 2007 (pre-owned) in San Antonio and through the years no major problems. I expected some mechanical issues but not more than one major issue. On 7 April 2017, I was informed by Service Advisor, Kevin Nichols that I needed a throttle body installed. During the installation, the mechanic broke a screw (fail to replace it). More than 10 days later, the mechanic couldn’t detect any issue with the ECM. I informed Kevin that my mechanic had the vehicle running for 3 days prior to having it towed to Principle Volvo. The mechanic tried both ECMs, the original one and the one I bought online at a Foreign Part store. The mechanic claimed not reading any codes on the 1st ECM (it wasn’t the original ECM) and no codes from the original ECM. The replacement ECM just needed software download per advice from my mechanic Larry. I was charged $1,416.16 for a car that was running for less than 2 hours. Just enough time to drive to the Department of Motor Vehicle to register for license plate and to my home. The next day, the vehicle wouldn’t start. Since I had to drive to Houston to see my older brother (dying of cancer), I decided to contact Kevin on 10 April 2017. I left a voicemail on his office phone. I received no call back from Kevin. Since I was too busy to return the vehicle within the month due to other obligations in Houston with my brother, I decided to wait until I had free time to do so. I was driving to Houston on a weekly basis and sometimes twice a week prior to the death of my brother on 25 May 2017. While sorting out his estate, I was overwhelmed with stress and anxiety. On 4 August 2017, I stopped by Principle Volvo to speak to the General Manager, Bill Baker. I explained to him my reasons for visiting 4 months after I had the 2001 Volvo in the Service Department. Prior to leaving, he indicated that he will pay for a courtesy tow (no obligation to me) for Monday, 7 April 2017 evening pickup. Both the Tow truck driver and AAA requested for my credit card. I indicated the General Manager stated he would pay the cost for the tow. I never imagined after my lengthy conversation with Bill, I would be lied to about the payment for the tow. If I had known I would be expected to pay for the tow, I would have used my AAA membership that allows up to 4 tows per year. On 10 April 2017, I was told the vehicle was ready for pickup after I declined having the mechanic replace the cylinder head and resetting the timing. Also, the mechanic indicated debris was found underneath the vehicle. The same vehicle that was driven off the premise on 7 April 2017 where there’s no debris in my driveway. I honestly believed that my vehicle was tampered with. After 7 April 2017, my mechanic started the vehicle 2-3 times. After turning off the vehicle, it wouldn’t restart. Not once did Larry state a problem with any belts or the engine. My only observation, the mechanic had to check two ECMs and later decided it was something else instead of the throttle body (just to charge me with a costly part and be done with me quickly) or was tired of dealing with my vehicle. The vehicle was at the Service department more than 10 days from March-April 2017. I felt mislead and assumed no one wanted to own up to their mistake. Before leaving Volvo, I had to pay $274.06. I was charged $78.00 for the tow that was promised by the General Manager. As a woman, my word is my bond. I was also charged for an unrelated charge of $11.06. What could possibly cost $11.06? Of course, the labor was $158.00. I really don’t believe the vehicle was inspected. On 4 April 2017 after leaving Volvo, I decided I would one-day trade-in my 2008 Hummer and become an owner again of a 2017-2018 XC-90. I was an owner of a 2005 XC-90 before purchasing my Hummer. There’s no way I would want to purchase a Volvo and have it serviced at the only Volvo dealership in San Antonio, Texas. My treatment during this time was incomprehensible and disrespectful. When I had my 2005 Volvo serviced at the Volvo Service Department, I received nothing but excellent service. If I had to rate both services regarding my vehicle on a scale from 1 to 5, my rating would be 1. Signed: Not a happy customer or future buyer. Ms. D Smith More

A rainbow after the storm The volvo in question needed some pistons changed. Should have taken a couple of days, but an unexpected problem occurred and it took almost a week a The volvo in question needed some pistons changed. Should have taken a couple of days, but an unexpected problem occurred and it took almost a week and a half to correct. I was patient and by the grace of God, had an alternative vehicle for my son to drive although not thrilled with a sixteen year old driving my BMW, but trusted the plan. On the day the car was ready, I was in a CE class all day and could not get out to the dealer but wanted my son to be driving the volvo. I asked Philip if he could deliver the car to my home. He could and did. I am extremely grateful for the flexibility in getting the vehicle back and although it was a tad inconvenient, the rainbow at the end of the "storm" was a gift that allowed the inconvenience to be worth it I am thankful for Philip who stayed in touch with me through out the process and I am thankful for his willingness to help me when it was not easy for me to get to the vehicle when it was ready. That is good customer service. And I am thankful. More

Quick and easy! The "call to book maintenance" light came on in my XC60, so I did. Service was scheduled within 3-4 days, a loaner car was waiting and service on my The "call to book maintenance" light came on in my XC60, so I did. Service was scheduled within 3-4 days, a loaner car was waiting and service on my car was completed promptly. More

Short notice seevice My new car had a problem with surging on accelerating, so I called & was told to come in next morning & that a loaner would be provided. As promised, My new car had a problem with surging on accelerating, so I called & was told to come in next morning & that a loaner would be provided. As promised, I was quickly given a loaner and my car was repaired. This is an awesome service for a busy professional & I am very grateful to the excellent service center at Volvo. More

Very knowledgeable and patient! Miguel is very knowledgeable about Volvo vehicles and educating the shopper with their features. We shopped multiple brands over a few months, and ano Miguel is very knowledgeable about Volvo vehicles and educating the shopper with their features. We shopped multiple brands over a few months, and another Volvo dealer, but Miguel stands out. More

Professional and courteous Looked after car repairs in prompt manner, while exhibiting great customer service in attending to any needs while waiting in a clean and comfortable Looked after car repairs in prompt manner, while exhibiting great customer service in attending to any needs while waiting in a clean and comfortable area. More