Volvo Cars San Antonio

Going to start with the negative because I want to prioritize that because the absolute worse treatment I have ever gotten. Service department manager was rude, condescending and down right disrespect prioritize that because the absolute worse treatment I have ever gotten. Service department manager was rude, condescending and down right disrespectful and degrading. To have the audacity to demand that I look at him when he spoke to me after he had not even greeted me or addressed me when I was 1 foot away from him and when he was discussing my auto with service agent. I had to actually say hello to him to get his attention and to explain the situation which they did not have all the facts about and all the time I spoke to him he kept staring at the computer and addressing the service agent and not myself. I have never been spoken to in that manner. That service department is wonderful and only works because of the wonderful attitude and respect given by everyone in that department. In the half hour I was there I got to see how rude and dismissive the service department manager treated his employees and how they were even mocking him as he walked away from them. On a better note, but not enough to ever make me give my business to this particular Volvo dealership, the sales agent and sales department manager were wonderful, not their fault but the car I purchased was kinda a lemon. Both of them did everything within their power to help the terrible situation.i hope someone addresses this matter and decides to do more than just write an apology for that particular person. Accountability is a very important part of business. Customer service is everything Respectfully and absolutely outraged More

Visit went good and got my car out in a timely manner considering work needed. considering work needed. More

Outstanding customer service. Professional and eager to satisfy needs.Helpful and honest. I definitely recommend them! Professional and eager to satisfy needs.Helpful and honest. I definitely recommend them! More

Cody addressed all my concerns in a professional and timely manner. Car was repaired as desired. timely manner. Car was repaired as desired. More

Cody Kyle was very helpful and courteous and explained everything needed to correct our complains existing during our visit. But, after over $2000.00, only one thing was corrected. I did not mind the ex everything needed to correct our complains existing during our visit. But, after over $2000.00, only one thing was corrected. I did not mind the excessive cost of the repair, if it would have solved the problem. I believe Volvo owners are caught between a rock and a hard place, with only one Volvo dealership in San Antonio. But, that's why we recently bought Mercedes, since there are more than one dealerships in town. My loss. Back to the original problem. We drove straight home and left city for the holidays. When we got back, vehicle did not start. Vehicle still has sluggish acceleration I asked to be addressed. The problem is, I don't want to spend another $2000. on service that will not solve problem. Again, Cody was great, and I would want him to address my concerns. I'm aware company is there to make money and try to make as much as possible from customers. Not his fault. More

Recent visit was for a state inspection for our XC-60. I made the appointment for 2:30 PM by phone at 9:30 AM. Car was inspected and returned to me by 4:30 PM. Customer waiting area was comfortable and I made the appointment for 2:30 PM by phone at 9:30 AM. Car was inspected and returned to me by 4:30 PM. Customer waiting area was comfortable and clean. Quiet enough for reading while waiting. Good experience. More

Exceptional attention and attention to detail. A delight to visit. Done with care the first time. A delight to visit. Done with care the first time. More

It took me 1 month to get a preventative maintenance appointment, for which I had to drive 3 hour for as I live in Rio Bravo, Texas. It took 6 HOURS to get my oil changed. When i asked the technician wh appointment, for which I had to drive 3 hour for as I live in Rio Bravo, Texas. It took 6 HOURS to get my oil changed. When i asked the technician why it would take so long just for a PM inspection, despite me having an appointment, he said the appointment was to discuss my needs with him, not the mechanic. I now have to spend the night in San Antonio when I had planned to drive back home, as I cannot see that well in the dark. I love my car and have had wonderful experiences in the past in Alaska and North Carolina. I bought a $52K car to have a luxury experience. This is the worst experience I have ever had. I had considered buying another Volvo but not if this is what I can look forward to. My Volvo car has been great but this is by far the WORST Service Department ever! If you want a luxury experience because you buy a luxury car...DO NOT GO TO THE VOLVO DEALERSHIP IN SAN ANTONIO. So incredibly disappointing. More

Since my last review, the manager contacted me and worked with me to resolve the issues. Everything went very smooth with the process of swapping out vehicles, and the employees were very respectful. This w with me to resolve the issues. Everything went very smooth with the process of swapping out vehicles, and the employees were very respectful. This was a completely different experience than my first experience, in a positive way. I’d recommend any Principle dealer to friends and family after this experience. More

I’m response to my last review, no one from Principle Volvo has “worked with me” or even contacted me following my review. The manager’s reply is likely an automated response as I sent him a detailed ema Volvo has “worked with me” or even contacted me following my review. The manager’s reply is likely an automated response as I sent him a detailed email and heard nothing in response. This only reinforces Principle Volvo’s terrible customer service and lack of care/empathy for customers. More