Volvo Cars San Antonio

Have had nothing but problems with this service center since we started using them in 2019. Over the last 12 months it's been a comedy of errors or miscommunication with their Service department. Gettin since we started using them in 2019. Over the last 12 months it's been a comedy of errors or miscommunication with their Service department. Getting the Service Manager & the Sales Manager involved has not done anything to improve the situation. The last time I was in there (around 4-5 weeks ago - story is too long to type exactly what all was said & (not) done but Mr barton made assurances to me verbally & via email, the Service Center said those assurances were in place, yet the Service Center denied them when I showed up for my Appointment), the Service Manager said he would would get some information from his Tech on Monday & call me back. He never did. I went in to purchase an after market warranty before our MFG warranty expired & explained my issues to the young lady dealing with the warranty papers. She said she would look into it since Mr. Barton was off that day. Heard back from the Service Mgr after that and asked him why he never followed up with me & again said he'd look into it but again no follow up since & though I have received some automated texts from "Mr Barton", he has never contacted me since I told him we were not looking to purchase a new vehicle, we just wanted out old one repaired. I have a lot of military friends who have purchased new Volvo's direct from Sweden & have returned to San Antonio area with their cars. This is the only dealership in the SA area & I have yet to hear anything good about this dealership. My problem has been so minor (yet annoying), yet despite showing them videos or what it's doing, they can't seem to come up with a simple quick fix. The communication between the Service associates & their management is atrocious. Since we moved back to Texas in summer of 2019, I have dealt with seven different vehicles & 3 other dealerships - none of them were less than 4 stars. Don't know why this one is so consistently disappointing. I guess when you are the only one in town, you can get away with being "mediocre". More

I don’t like the surcharge for using a credit card! That’s all for now. That’s all for now. More

Clean, fast, and efficient. Very good communication. Loved the way we could see what exactly the mechanics were working on without being there. Very good communication. Loved the way we could see what exactly the mechanics were working on without being there. More

Going to start with the negative because I want to prioritize that because the absolute worse treatment I have ever gotten. Service department manager was rude, condescending and down right disrespect prioritize that because the absolute worse treatment I have ever gotten. Service department manager was rude, condescending and down right disrespectful and degrading. To have the audacity to demand that I look at him when he spoke to me after he had not even greeted me or addressed me when I was 1 foot away from him and when he was discussing my auto with service agent. I had to actually say hello to him to get his attention and to explain the situation which they did not have all the facts about and all the time I spoke to him he kept staring at the computer and addressing the service agent and not myself. I have never been spoken to in that manner. That service department is wonderful and only works because of the wonderful attitude and respect given by everyone in that department. In the half hour I was there I got to see how rude and dismissive the service department manager treated his employees and how they were even mocking him as he walked away from them. On a better note, but not enough to ever make me give my business to this particular Volvo dealership, the sales agent and sales department manager were wonderful, not their fault but the car I purchased was kinda a lemon. Both of them did everything within their power to help the terrible situation.i hope someone addresses this matter and decides to do more than just write an apology for that particular person. Accountability is a very important part of business. Customer service is everything Respectfully and absolutely outraged More

Visit went good and got my car out in a timely manner considering work needed. considering work needed. More

Outstanding customer service. Professional and eager to satisfy needs.Helpful and honest. I definitely recommend them! Professional and eager to satisfy needs.Helpful and honest. I definitely recommend them! More

Cody addressed all my concerns in a professional and timely manner. Car was repaired as desired. timely manner. Car was repaired as desired. More

Cody Kyle was very helpful and courteous and explained everything needed to correct our complains existing during our visit. But, after over $2000.00, only one thing was corrected. I did not mind the ex everything needed to correct our complains existing during our visit. But, after over $2000.00, only one thing was corrected. I did not mind the excessive cost of the repair, if it would have solved the problem. I believe Volvo owners are caught between a rock and a hard place, with only one Volvo dealership in San Antonio. But, that's why we recently bought Mercedes, since there are more than one dealerships in town. My loss. Back to the original problem. We drove straight home and left city for the holidays. When we got back, vehicle did not start. Vehicle still has sluggish acceleration I asked to be addressed. The problem is, I don't want to spend another $2000. on service that will not solve problem. Again, Cody was great, and I would want him to address my concerns. I'm aware company is there to make money and try to make as much as possible from customers. Not his fault. More

Recent visit was for a state inspection for our XC-60. I made the appointment for 2:30 PM by phone at 9:30 AM. Car was inspected and returned to me by 4:30 PM. Customer waiting area was comfortable and I made the appointment for 2:30 PM by phone at 9:30 AM. Car was inspected and returned to me by 4:30 PM. Customer waiting area was comfortable and clean. Quiet enough for reading while waiting. Good experience. More

Exceptional attention and attention to detail. A delight to visit. Done with care the first time. A delight to visit. Done with care the first time. More