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Volvo Cars San Antonio

San Antonio, TX

4.4
1,631 Reviews

1326 NE Interstate 410 Loop

San Antonio, TX

78209

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Showing 1,631 reviews

October 01, 2018

same problem and paid too much i visited same problem for 3 time service which is engine light and i think i paid too much first and second time what did you guys do??? and chargi More

by jungbit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Nichols, Philip Carroll
Oct 04, 2018 -

Volvo Cars San Antonio responded

Hello, and thank you for your review. We are so sorry to hear that your experience with our service department was a negative one, and we would like to do our best to try and rectify the situation. Please give our Service Director, Rocco Margiotta, a call at 210-591-1318, and we will try to get everything squared away for you. Looking forward to hearing from you!

September 30, 2018

Terrible Far from the high end service one would expect from Volvo. Rude and incompetent, lack of follow up, horrible loaner. This is my first time leaving a n More

by XC90 no more
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Erik Juarez
Oct 04, 2018 -

Volvo Cars San Antonio responded

Thank you for your feedback. We’re deeply sorry to hear that your recent service experience left you with such a negative opinion of Volvo of San Antonio. If you could please give our Service Director, Rocco Margiotta, a call at 210-591-1318, we will try to find the best solution for you. Thank you!

September 30, 2018

Oil change and alignment - Excellent Customer Service Principle Volvo, Erik Juarez (my technician) and the team from day one have consistently provided excellent customer service from the initial phone ca More

by MORAYPFEIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Juarez and Brad, Rocco Margiotta
Oct 02, 2018 -

Volvo Cars San Antonio responded

Moray, we are so happy to hear our team went above and beyond to ensure you were taken care of. Please know you're always welcome here at Volvo of San Antonio, and you can let us know if you ever need anything at anytime.

September 29, 2018

A Great Car and Dealership Although I am a new owner, if the experience of buying the car is an indication, my experience over the years of owning the car and having it serviced More

by saundra0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Havlic
Oct 02, 2018 -

Volvo Cars San Antonio responded

Saundra, congrats on your new car--we hope you're loving it! Please know you're always welcome at Volvo of San Antonio, and feel free to stop by anytime.

September 29, 2018

Confused and not confident Different people had different takes on what had been done to my vehicle and what had not. The whole put the sticker on the windshield that is only su More

by ADONOHO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Nichols, Rocco Margiotta
Mar 21, 2024 -

Volvo Cars San Antonio responded

We are very sorry for missing the mark. Although this was a long time ago, we understand how important customer service is and a long term relationship. We have an all new team in place to serve you and look forward to another opportunity to earn your trust back. Thank you! The Principle Volvo San Antonio Team

September 28, 2018

Maintenance & Repair Principle Volvo is the Best Always Professional & Courteous Entire staff treats Customers like Family Always a delight to go there..... Sales Staf More

by SHERRIECAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Nichols
Oct 02, 2018 -

Volvo Cars San Antonio responded

Sherrie, thank you so much for the 5-star review! Please know you're always welcome here at Volvo of San Antonio.

September 28, 2018

Auto purchase Mr. Lozano was veryhelpful from the moment that I entered into the dealership lot. I was a challenging customer because I viewed various vehicles and More

by rslongoria84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lozano, Meredith Gann, Michael Hernandez
Oct 02, 2018 -

Volvo Cars San Antonio responded

Thank you so much for your kind words! We are thrilled to hear Daniel took such excellent care of you--we expect nothing less. Please let us know if you ever need anything!

September 28, 2018

Car wasn't ready as promise We didn't appreciate the fact that my wife went to pick up the car and it was not ready, thus, she had to come back the following day to pick up her c More

by LISANDRA.GALARZA.CIV
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 02, 2018 -

Volvo Cars San Antonio responded

Lisandra, we're so sorry about the miscommunication regarding the delay in servicing your car. We always aim to be on-top of communication and will absolutely make strides for improvement going forward. Thank you for your review and we hope you are well. Take care!

September 28, 2018

The best The staff at Volvo of SA Service Dept are friendly and accommodating. They kept me informed as far as what needed to be done with my car to fix the i More

by BITTERSWEET92310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik
Oct 02, 2018 -

Volvo Cars San Antonio responded

Thank YOU for your positive review! We're so thankful for your continued business and hope to see you soon. Take care!

September 28, 2018

Incredible Customer Service. I'm always pleased with my service advisor, Philip. All the employees in service go above and beyond. It's nice to know you'll be taken care of. More

by MELISSAMARCELL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Carroll
Oct 02, 2018 -

Volvo Cars San Antonio responded

Melissa, we always have your back here at Volvo of San Antonio. Please let us know if you ever need anything!

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