Volvo Cars San Antonio

Top Notch I have had nothing but great service here since purchasing my Volvo. The advisors are always helpful and make it easy to get in and out when you need I have had nothing but great service here since purchasing my Volvo. The advisors are always helpful and make it easy to get in and out when you need to. More

Fantastic Service Two Times in a Row! My wife went back to the dealership to trade in her 2013 Ford Explorer which was purchased there. In short order, she was able to purchase a 2018 Volv My wife went back to the dealership to trade in her 2013 Ford Explorer which was purchased there. In short order, she was able to purchase a 2018 Volvo without any trouble and worries. the sales representative as well as the financial team was very accommodating and helpful, and even stayed past closing time to research any additional savings available. Definitely professionals! She didn't feel overwhelmed or stressed at all! This is the second purchase from Volvo of San Antonio we have made, and with the same fantastic sales representative, Mr. Daniel Garza! He had provided hassle-free service the first time, as well as helpful advice after the purchase. So it was only natural that we return to him for a second purchase. Mr. Garza was exceptional once again, ensuring a smooth and satisfying car shopping experience. Definitely going back for our next car purchase! More

1 year old battery not replaced under warranty. Wife's S-60 had a problem that was draining the battery last year. She was told the problem was fixed and given a new battery under warranty. The ch Wife's S-60 had a problem that was draining the battery last year. She was told the problem was fixed and given a new battery under warranty. The check battery light keeps coming on less than a year later. This dealership says "nothing is draining the battery but it fails the load test." Then they say she needs to buy a $500 battery in less than a years time because Volvo won't warranty it. I told her to get out of the place. By the way, this is our 2nd Volvo purchase here, More

I waited an hour to half for my car to be washed Not a good experience for me. Took my car in on Saturday picked it up the following Saturday It had not been washed, So they went to go wash it it Not a good experience for me. Took my car in on Saturday picked it up the following Saturday It had not been washed, So they went to go wash it it took an hour and a 1/2 More

Vehicle Maintenance It’truly a pleasure to have our vehicle serviced at this particular dealership. Our service advisor, Kevin, is excellent. His ability to stay in top It’truly a pleasure to have our vehicle serviced at this particular dealership. Our service advisor, Kevin, is excellent. His ability to stay in top of our vehicle maintenance history and recommendations on preventive maintenance services has proven to be outstanding. Kevin’s professionalism and knowledge is what we become to expect. In addition, the technician, Lucus, has a remarkable to diagnose vehicle issues. More

World Class Sales The best of Class of Sales. Everyone was friendly.These people were friendly and outgoing. I expected from a world class of sales. Everyone was open a The best of Class of Sales. Everyone was friendly.These people were friendly and outgoing. I expected from a world class of sales. Everyone was open and ready to work. More

Great 1st Service Experience Best in class service! Friendly staff from start to finish. After I stated that I would be waiting for the vehicle but I brought my laptop to ca Best in class service! Friendly staff from start to finish. After I stated that I would be waiting for the vehicle but I brought my laptop to catch up on some work, they provided me a desk to set up at along with free WiFi, a true deligher vs. the loptop sitting on my legs and attempting to work in the waiting room lounge. The maintenance was completed within the time quoted and the they personally checked in with me multiple times while I was waiting at the dealership, I highly recommend the dealership. More

Professional & Knowledgeable Service personnel are extremely knowledgeable about my vehicle (S80), and communicate specifically work needed, work performed, warranty coverages, an Service personnel are extremely knowledgeable about my vehicle (S80), and communicate specifically work needed, work performed, warranty coverages, and the like. Additionally, they provide print-out confirming vehicle specifications. More

Poor communication I took my car in for routine maintenance on a Tuesday morning and it wasn't ready for pick up until end of day on Thursday. This would have been ok h I took my car in for routine maintenance on a Tuesday morning and it wasn't ready for pick up until end of day on Thursday. This would have been ok had this been communicated in the beginning. When I turned my car in on Tuesday I was told it would likely be ready later that same day but I would receive a phone call by 3:00pm with a status update--3:00pm came and went without a phone call. I sent a text message late that evening requesting an update. The next day I called to talk with my customer service agent, Kevin and was told he was off but someone else would be in touch with me. I received a message from Rocco that afternoon stating they were awaiting approval from my extended warranty company. No additional information or details were provided or a call to explain what that meant. I still had no idea what was happening with my car. Finally, I received a message from Kevin with an update on my car and expected timeframe when it would be ready. I believe the communication from the service department/agent was very poor. So poor in fact I am looking for another dealership for future maintenance needs. I don't believe it's too much to ask to communicate with the vehicle owner and provide status updates when the time line is different then promised. More

Leasing xc40 Everyone was very helpful and went above and beyond to help me out. Overall it was a great experience and I would highly recommended this dealership t Everyone was very helpful and went above and beyond to help me out. Overall it was a great experience and I would highly recommended this dealership to anyone wanting to buy or lease a Volvo in the area. More