Volvo Cars San Antonio

Warranty Service Great Service and they really care about the customer experience. My car has had several issues and they have gone above and beyond to solve for them, Great Service and they really care about the customer experience. My car has had several issues and they have gone above and beyond to solve for them, I hope to receive the same experience for maintenance service. More

Battery replacement I appreciate Peyton taking the time to research my account history. He discovered that my battery was under warranty!!! This was a HUGE relief! As a s I appreciate Peyton taking the time to research my account history. He discovered that my battery was under warranty!!! This was a HUGE relief! As a single parent right before Christmas , I needed all the help I could get! Thank you Peyton!! More

Great experience! Will definitely recommend friends & family It was great working with these guys. They definitely made me feel at home and easy to purchase a vehicle. I was in and out in no time and they gave a It was great working with these guys. They definitely made me feel at home and easy to purchase a vehicle. I was in and out in no time and they gave a great price for an amazing car. More

Amazed with the quality and service By far, it was an unsurppable purchase due to the quality and technology of the car and of course the quality of the salesperson and great environment By far, it was an unsurppable purchase due to the quality and technology of the car and of course the quality of the salesperson and great environment and ease of the dealership and its staff. I will definitely recommend it to everybody. More

A great services experience at Volvo Philip was awesome! He kept me updated on the status of my car via text and in person while I waited on sight, counseled me about needing a loaner if Philip was awesome! He kept me updated on the status of my car via text and in person while I waited on sight, counseled me about needing a loaner if necessary, and ultimately ensured that the service was performed in an expedited manner. It was a very pleasant, no-stress experience, thanks! RB More

Change of Customer Service I’ve owned Volvo cars for over 10 years and have always loved them. We recently traded in our XC60 for a XC90 this year. We’ve been using this particu I’ve owned Volvo cars for over 10 years and have always loved them. We recently traded in our XC60 for a XC90 this year. We’ve been using this particular Volvo service center for about 3 years. This most recent service appointment was a HUGE disappointment. I scheduled the appointment with a loaner vehicle. This is one of the perks of buying a Volvo. For me having two small children (under age 2) while working full time and being able to drop off my car and use a loner vehicle while I wait is crucial to me. This appointment I was told there was no loaner car available but I could go through the rental company or wait in the lobby (with my two month old child). I explained I had scheduled the appointment with a loaner and the reply was “we run out of loaners all of the time.” Though this may be true, I have been coming here for 3 years and always received a loaner. So I went through the rental company which the Volvo technician saw my disappointment and offered to ride with me so I wouldn’t have to take a shuttle with my baby. Then about 1 hour later I was leaving the rental car company in a car substandard to what I’m used to driving. When I check on the car I’m told it will be ready end of day (peak traffic time) and I explained that will not work. I’m glad I didn’t wait the 7 hours in the lobby with my baby. I told my service rep what time I would be by to pick up my car whether it was done or not and would return if needed at a later time. My car was rushed and completed by the time I arrived but not washed and it smelled of gas which I had to wash out when I got home but not after driving my two children around with the smell. I expressed my complaints and was told the General Manager would be notified and requested he call me. But alas I received no call. I’m not sure why the significant change in customer service. Previously I gave consistently positive feedback. If there are not enough loaner cars that they are constantly running out then they need to offer less appointments with loaner cars or get more loaner cars. Completely dissatisfied with this visit. We were considering purchasing another car from this dealership but honestly we may consider a different brand all together. More

Great experience everyone was very helpful and professional All the people we worked with were very helpful and professional . I don't remember the persons name that helped with the loaner but she was quick and All the people we worked with were very helpful and professional . I don't remember the persons name that helped with the loaner but she was quick and efficient. More

Rude cashier Every single time the lady at the checkout is so rude. I dread going just knowing I have to deal with her. Getting your car serviced is never fun but Every single time the lady at the checkout is so rude. I dread going just knowing I have to deal with her. Getting your car serviced is never fun but she makes it miserable. More

Maintenance One of the reasons I am a faithful Volvo customer is because of the excellent service department. Thank you for making the service experience pleasant One of the reasons I am a faithful Volvo customer is because of the excellent service department. Thank you for making the service experience pleasant. More

New Lease They worked hard to get my business and it was a great experience. Miguel is not just a great sales person but a good man. I've never had anything but They worked hard to get my business and it was a great experience. Miguel is not just a great sales person but a good man. I've never had anything but great service. More