Volvo Cars San Antonio

Lack of service They give you the classic salesman drop, and lie left and right. Service department is a complete joke. Buy a anywhere but here. Consider yourself war They give you the classic salesman drop, and lie left and right. Service department is a complete joke. Buy a anywhere but here. Consider yourself warned. More

Lease buy out I had a leased vehicle and the service department has always been wonderful to me. However, as my lease was expiring next month, I went in to the sale I had a leased vehicle and the service department has always been wonderful to me. However, as my lease was expiring next month, I went in to the sales office to see what kind of terms I could get to refinance the car and keep it. I made it very clear this was a preliminary visit as I had other financing options available. They took my keys to inspect the car and we started going over facts, figures, credit, etc. I thanked my representative for his help. I then asked for my keys and prepared to leave. The next thing I knew, the finance manager (I assume that's who he was) appears to tell me they have paid off the lease and were grounding my car until I financed the car through them. They refused to return the keys and did not allow me to leave with my car until I signed their deal. It was especially troubling to me to be bullied that way as I am a 72 year old widow and was there alone. I should have gone in there with a lawyer and a linebacker! I have never been so angry or felt so helpless. I guess what they say about used car salesmen is true. My advice is to stay as far away from that department as you can get! Awful people! More

New ownership taking Volvo of SA in the wrong direction..? This dealership has seemed to have changed for the worse with new ownership. Longtime service advisors Greg and Eddie are gone, and so is Barry from This dealership has seemed to have changed for the worse with new ownership. Longtime service advisors Greg and Eddie are gone, and so is Barry from Parts. One has to wonder why? In their place are individuals that seem to be fresh out of college and don't understand or have much knowledge of the Volvo product. They dress like sales people, which is not common for the service area unless you're servicing higher end vehicles. And if you are going to staff half of your service dept. with ladies that are dressed up like models, at least make sure they know what they are talking about when I want to discuss the mechanical workings of my Volvo! Regarding price...I compared a battery replacement on my vehicle that I did about 5yrs ago with a new estimate today, same service, price increased nearly 80%! I have purchased three Volvos from this dealership, but with things going the way they are and since there is no other Volvo dealership in San Antonio, I am looking at buying a Mercedes from MB Boerne. I love my Volvos, but service is everything to me and I'm not at all concerned with the price difference. I hope the new Principal Volvo has enough sense to realize that a fresh remodel of the building and eye candy employees are not going to win the sensible minds of the average Volvo owner....maybe the younger S40 owners, but not the ones that hold on to a Volvo for 8-10+yrs...we know where the value is! More

Lack of moral fiber at Principle Volvo I have been a Volvo costumer since I was 16 years old. I recently took my 2009 Volvo S40 in for service (anti skid light was illuminated and the trunk I have been a Volvo costumer since I was 16 years old. I recently took my 2009 Volvo S40 in for service (anti skid light was illuminated and the trunk motor had broken). I was quoted an initial $130 fee for diagnostics. I have never been charged this fee before and only am now being charged this fee because the dealership is under a new ownership. Per www.volvocars.com dealers MAY "perform a preliminary diagnosis and give you a written estimate of what’s needed at no charge and without obligation." I asked the service representative about this statement on the corporate website and was very shocked and disappointed when she said they do no honor what is on the Corporate site. Clearly, the moral fiber of this dealership is lacking and they do not take the advice and suggestions from the Corporate office. The fact that Principle Volvo has a monopoly on certified Volvo service is alarming in and of itself and that as a Volvo owner you are forced to use them if you need any major service done on your car. What is also disturbing is Principle Volvo's extreme lack of regard for customer care and satisfaction. I might just be one Volvo owner, but I want to make it clear to all over Volvo owners in the San Antonio metro area that you should highly reconsider taking your Volvo to Principle Volvo and to find another mechanic to work on your car. More

I have been a loyal Volvo customer since the late 1980's, most of those years through a Houston dealer and the last three in the San Antonio area, with The Volvo Center. The reception, attentiveness, prof most of those years through a Houston dealer and the last three in the San Antonio area, with The Volvo Center. The reception, attentiveness, professionalism and service in Houston was always at its best, bar none, and I was concerned with this upon moving to the San Antonio area. When I first walked into this San Antonio dealership to get one of our Volvos serviced, I met Greg B. After chatting for a bit, the vehicle needs were discussed and written-up. Greg then took me to the refreshment bar, for a cup of coffee, and from there to introduce me around to the Service Dept manager, the cashier and the dealership GM. My vehicle was returned a bit later, washed and dried, the vehicle situation was taken of and off I went. I was very impressed, have told a number of people about this aspect of the Volvo dealership and remain quite pleased for any servicing our Volvos require. Several months later, we were in the market for the new 2012 S-60. We were introduced to Greg L, sales, and allow me to tell you, a remarkable experience. We knew what we wanted; Joel worked with us (my wife mostly) in mixing and matching the various options she wanted. Easy, smooth, no pressure, most patient and, seamless. Since ordering the S-60, we have been back for two more Volvos (used); without hesitation, Joel was our salesman. In the end, we purchased the two we felt best for our needs, again with the patience and understanding of Joel, as this took quite some time. More

I recently leased a new Volvo from Joel Lozano and he was an excellent salesman! I called him before I went in to just LOOK and he had started a file, plus had two vehicles ready for me to drive. He is ver an excellent salesman! I called him before I went in to just LOOK and he had started a file, plus had two vehicles ready for me to drive. He is very knowledgeable of the features on all of the models and he is patient. Even though I did not intend to buy a car that day, the process was painless. Joel went out of his way to help me find a vehicle that I wanted and spent an entire afternoon without being pushy. At the end of the day, I drove home with a new Volvo and a great deal! More

I'm writing to describe what a positive experience I had purchasing a new Volvo from Joel Lozano at the Volvo Center in San Antonio. He could not have made the buying experience more enjoyable or easy. Th purchasing a new Volvo from Joel Lozano at the Volvo Center in San Antonio. He could not have made the buying experience more enjoyable or easy. This was my first time to purchase a Volvo and I love the vehicle! I wasn't certain about the process, but Joel and staff were polite, patient, positive and met all of my buying criteria. Amy Martinez explained the financing process clearly and completed the signing process quickly. Many individuals came by to introduce themselves during the purchase, including Ceasar Kondo (General Sales Manager) and Charlie (Service Rep).. All were courteous, professional and eager to make our buying experience pleasureable. Not to mention that I drove out with a brand new S60 in record time, including detailing, explanation of the car features, test drive, etc. If you are considering a new car purchase, add the Volvo Center to your list and ask for Joel. You'll be glad you did! More

Volvo for life, at least that is what the motto says. That is until you take your car in for oil changes that vary in price when you take the car in. One time it was in the $30, the next time in the $40 That is until you take your car in for oil changes that vary in price when you take the car in. One time it was in the $30, the next time in the $40s the next time in the $50 - when we said "we payed $30 in the past." The standard reply is "the prices are set" and when we show them what we paid - then they clear their throat and adjust the "standard" price. Yes, ladies and gentlemen - the service department is also on commission. So when you go, be ready to negotiate. Last time I took my car there (it will also be the last) the standard XYZ needs to be fixed next.....and yup you guessed it. Not too long after I took the car home XYZ broke. So I took it back and paid a ridiculous amount of money to fix it. Well, only to have something else break after they "fix" the car. I am not saying that the Volvo service department breaks cars - but I do question what they don't fix or what gets damaged in the process of fixing something. I can go on and on with my interactions and mild negotiations with the service department at the Volvo dealer, but I think you get the point. More

I am so grateful for Greg Bourbonnais, assistant service manager at this dealership. I was traveling with my son across Texas when my gear shift broke at a gas station and I was unable to shift into drive manager at this dealership. I was traveling with my son across Texas when my gear shift broke at a gas station and I was unable to shift into drive or park. I finally got it into drive and called my husband to look for dealerships in San Antonio. We found Volvo Center and I called them. Greg was very accommodating and helpful on the phone. He said he could do it in an hour. I arrived at the dealership at noon, and my car was fixed and I was back on the road in 35 minutes!!!!! I told them I didn't have long to wait because that would put me driving in the dark. If you have ever had an emergency repair situation, or even scheduled an appointment at a dealership for regular service, you know what an amazing thing this is. I would recommend this dealership highly because great service is priceless. More