Volvo Cars San Antonio

Slow service and bad communication. Slow service and inconsistent communication. Quality of work is poor. This type of poor service has been experienced more than once. Have complained, Slow service and inconsistent communication. Quality of work is poor. This type of poor service has been experienced more than once. Have complained, no changes. More

Service to replace a broken rear view mirror The service and consideration given to me during my visit clearly underlined the desire of the Service Manager and Richard Witowski. to get the job do The service and consideration given to me during my visit clearly underlined the desire of the Service Manager and Richard Witowski. to get the job done quickly and in an excellent manner...I don't think it could have been better. Steve Menzies More

Best Volvo Dealership I Have Encountered Our family has owned only Volvos (9 vehicles) over the past 25 years. I have been associated with four dealerships during this same time period. I c Our family has owned only Volvos (9 vehicles) over the past 25 years. I have been associated with four dealerships during this same time period. I can say without hesitation that Volvo of San Antonio has the best Service Department team I have ever dealt with. From the time that I entered the service area, I was greeted by someone within 1 minute, who asked how they could help me. I described my issues, they listened, asked appropriate diagnostic questions, listened to my responses, and indicated that we need to seek further guidance. I was introduced to a service Tech who followed the same listening and response process. The Tech indicated the need to check the issue on the computer and introduced me to Richard, one of the Service staff members. Richard took my information, he car was taken to service, and we were offered a ride to the closest restaurant while the issues was diagnosed. We were returned to the dealership and told a part was required to fix the car. The part was ordered and appointment set to have the part installed. We returned to the dealership for the repair, which took about one hour, as stated at the time we made the appointment. This dealership knows and understands customer service and the specific need to manage customer expectations. Richard did a fantastic job providing us with relevant facts concerning the repair, the ordering of the part, coverage by Volvo, time for the repair, and concern for our overall satisfaction. What a great experience!!!! More

Maintenance Review 12/15-Excellent I took my 2010 XC60 in for scheduled maintenance, and received very courteous help. My service contact was Mr. Richard Witowski and as usual, was very I took my 2010 XC60 in for scheduled maintenance, and received very courteous help. My service contact was Mr. Richard Witowski and as usual, was very helpful and courteous. He noted my questions and concerns so they could be checked into and resolved. The loaner I requested was ready, clean and available for my use. Due to my extensive business travel by vehicle the loaner car is one of the most important features of having my vehicle serviced at the dealership. Of course, the quality of service is the most important reason for returning to the dealership. More

Pre owned XC 60 I would like to thank Joe Lozano for his superb and excellent service this week in my purchase of Pre owned XC 60 Volvo. Joel's outstanding commun I would like to thank Joe Lozano for his superb and excellent service this week in my purchase of Pre owned XC 60 Volvo. Joel's outstanding communication as well as his absolute knowledge regarding Volvo's products were second to none. The last time that bought a car was seven years ago, but I must say, Joel really made my buying experience easy! In the future I will refer and call on Joel to assist all of my friends when searching for a new or pre- owned Volvo. Thank you Joel. More

XC90 popping and did not "feel" right in on Wednesday and out on Friday. Pickup on Saturday. Loaner appreciated. My vehicle did not get a carwash this time. Disappointed. Otherwise good. in on Wednesday and out on Friday. Pickup on Saturday. Loaner appreciated. My vehicle did not get a carwash this time. Disappointed. Otherwise good. thanks More

Great service Brought my car in for an oil change and tire rotation. Service was excellent. thoroughly enjoy working with Jim; he's extremely curteous and profess Brought my car in for an oil change and tire rotation. Service was excellent. thoroughly enjoy working with Jim; he's extremely curteous and professional. More

Great service I am a return customer who always get my service here at this Volvo center. I own two XC90's and I am always pleased with the service. The service I am a return customer who always get my service here at this Volvo center. I own two XC90's and I am always pleased with the service. The service is always impeccable! More

Customer Service at its best Expanding our family called for a bigger car. After research and a day of test drives, I ended my search at Volvo of San Antonio. The 2016 XC90 is f Expanding our family called for a bigger car. After research and a day of test drives, I ended my search at Volvo of San Antonio. The 2016 XC90 is far beyond the other luxury SUVs in safety and features. Salesman Joel Lozano was fantastic to teach me about Volvo and the car I purchased. More

AMAZING TREATMENT Everyone from start to finish were extremely professional. I cannot say enough about our salesman Daniel, he was and still is very helpful. He is ver Everyone from start to finish were extremely professional. I cannot say enough about our salesman Daniel, he was and still is very helpful. He is very knowledgeable about the Volvo products. More