Volvo Cars San Antonio

S60 warranty service 2016 Vehicle (s60) in for back driver side window issue, appt made, car delivered and problem diagnosed re faulty battery, received lender car while concer Vehicle (s60) in for back driver side window issue, appt made, car delivered and problem diagnosed re faulty battery, received lender car while concern fixed , s60 delivered/fixed under warranty same day Very please with service dept, at Volvo San Antonio More

Great service and completed in a timely manner, Kevin was very helpful and made sure everything I brought to his attention was taken care of. and completed in a timely manner, Kevin was very helpful and made sure everything I brought to his attention was taken care of. More

Great experience!! I just had a great experience with Volvo. Jim Breitler was our service rep. Mr. Breitler gave 110%. He did everything possible to make our service e I just had a great experience with Volvo. Jim Breitler was our service rep. Mr. Breitler gave 110%. He did everything possible to make our service experience excellent. I've been going to Volvo San Antonio for 24 years. I'll continue to go there because of the excellent service provided. More

Oil change The service was good but because they were too backed up, I did not get my complimentary car wash. I didn't want to wait an extra hour. The service was good but because they were too backed up, I did not get my complimentary car wash. I didn't want to wait an extra hour. More

All flash and little substance I purchased a 2013 Volvo XC60 from Volvo of San Antonio. I am intentionally giving the dealership and its employees a “middle-of-the-road” three-star I purchased a 2013 Volvo XC60 from Volvo of San Antonio. I am intentionally giving the dealership and its employees a “middle-of-the-road” three-star review. I had a very uneven experience across the board in the week that it took to fully close my purchase. The positives | The renovated dealership is beautiful and comfortable. Everyone is dressed well and friendly. On first impression, it feels like a great place to buy a car. Before driving down from Austin, I did over a month’s worth of research on cars in the same class as the Volvo XC60 as well as studied pricing on all XC60 models available within a 100-mile radius. Volvo of San Antonio consistently had the fairest pricing. After finding close to exactly the model I wanted and a virtually painless negotiation on the price of the car and the trade-in value of my old Audi, I was feeling better than I ever have in a dealership … and then the fun started. The negatives | Financing -- On a pretty quiet, rainy Saturday, I waited an hour to see the Finance Manager. No explanation for the delay was given (it felt like a psychological ploy). I was then presented with a FICO score 50 points lower than the score I looked up 48 hours earlier. I was at a loss for what my options were, so I did nothing (my fault for not preparing for this scenario). My low reported score continued to bug me long after I closed financing on my car and that night I paid $40+ in fees to get more scores. Two of the three scores were 50 and 60 points higher than the score used by the Finance Manager and they were up-to-date; including the loan I had closed that day in the calculation. Volvo of San Antonio used the lowest of the three scores available. I don’t know if this is standard industry practice, but I will be refinancing shortly. Dent and paint -- Purchasing a 2013 model, I expected there to be some minor dents and scratches. The salesperson assured me that all dents would be removed and all scratches would be touched-up. A week later (more on this to follow) when I came to pick up my car, the dents had been removed, but the scratches were still there. There was an acknowledgement and an apology, but their solution was to hand me a paint pen kit to do the touch-up myself. Never having done this before (and the way it was presented by the salesperson) I assumed this was easy. I came home and did some online research. Turns out it is time-consuming, challenging to get right and the paint is highly toxic. Detailing -- The cleaning of the car was atrocious. Again, this was a used car and it had been “loved” by the family that had owned it. The car was filthy. There was dirt or food in just about every crevice of the car. I was assured by my salesperson that the car would be delivered, “like new”. When I inspected it at pick-up, there was still dirt and or food in every crevice of the car. There was less of it than before the detailing, but it was still there. When I pointed this out to my salesperson, he said, “I know … our detailing guys are not good”. He sent it back to detailing. I expected to wait an hour+ for the job to be done correctly, but miraculously, my car was back in 10 minutes. The detailers had simply cleaned the sticky stuff out of the front cup holder and were done. I gave a sigh of frustration and made a mental note that I would be spending $200 to have the car detailed in Austin. Delivery -- My home, in Austin, is an hour from the dealership. Before I left the dealership in the loaner car (I should add, it was a very nice, new S60) I made a point of stressing that I was an hour away. I respectfully asked that the dealership call or email me in advance on the progress of having my car ready for pick up so I could plan my work week. I was assured that they would do that and that the latest my car would be ready was Wednesday. Mentally, I planned to pick up the car either Thursday or Friday morning and intentionally cleared my work schedule to make that easier. No one from the dealership proactively contacted me that week. I had to initiate all communication. And the flawed body work and detailing (+ the programming of a missing second key) took five days, not two-to-three to complete. The explanation given was that my salesperson was on vacation. It was only a minor irritant to be in a loaner car for a week and to have cleared my schedule for no good reason. It was a major irritant to have the sinking feeling that because someone was on vacation that the whole process had broken down. I have intentionally withheld the names of the people who worked with me at Volvo of San Antonio. While they could be significantly better at what they do, they could not have been nicer. I don’t blame them. I blame the senior leadership that instructs, evaluates and rewards them for customer service that is mostly flash with little substance. More

Nice but Pricey I have to say this is the first time i've had a negative experience at Volvo San Antonio. I like the staff and customer serbice but on this occasion I I have to say this is the first time i've had a negative experience at Volvo San Antonio. I like the staff and customer serbice but on this occasion I know I was iver charged dramatically by the service dept. I had my 75k maintenence done and it was over $800. I priced my service with a local mechanic and it was a third of the cost. I feel taken advantage of and will not be returning for service or next purchase, which I was planning in the next few months. More

long pleasant wait Although I waa there for two hours on my 30K check up, snacks were nice, wspecially tge fruits, and a visit fron my saleman Daniel was rwal thoughtful Although I waa there for two hours on my 30K check up, snacks were nice, wspecially tge fruits, and a visit fron my saleman Daniel was rwal thoughtful on his part. More

Repair They were very helpful and ended up getting the job done. Easy to deal with. There were some hiccups during the process, but we got to a positive ou They were very helpful and ended up getting the job done. Easy to deal with. There were some hiccups during the process, but we got to a positive outcome. More

Some hiccups in organization, but great service! We showed up (with an appt) and they didn't have the part. Not the end of the world, but I had my small children with me, so tricky. We had specifical We showed up (with an appt) and they didn't have the part. Not the end of the world, but I had my small children with me, so tricky. We had specifically said what was wrong before the appt was set. So we come back a few days later and they were so nice, they offered me a rental so I wouldn't be stuck there with all the kids and made sure we had snacks and drinks. The people are excellent! So we set up shop to wait (we didn't take the rental-didn't want to move car seats) and the kids iPad stations don't work. Neither will turn on. We ask for help, again very nice, they go get someone who says she's getting the key. 2 hours later- they never work. Never heard back on it. Again- not huge, I'd still go back, but there are little things that could be improved. Everyone was beyond friendly and always asking if we needed anything. More

Repair My repair was covered by my warranty. I had a loaner vehicle for the days it took to repair and the staff was terrific and professional! My repair was covered by my warranty. I had a loaner vehicle for the days it took to repair and the staff was terrific and professional! More