Volvo Cars San Antonio

Great Service, Friendly Staff. Kudos to Volvo of San Antonio, Service Department. Last Friday, I visited for routine maintenance on my 2016 Volvo XC 90. Needed to reset the Main Kudos to Volvo of San Antonio, Service Department. Last Friday, I visited for routine maintenance on my 2016 Volvo XC 90. Needed to reset the Maintenance Due sensor, as it was incorrectly requesting Maintenance at less than 6000 miles(due every 10000 miles). Worked with Kevin(Service Advisor) who recorded all of the issues that I was experiencing, and provided a loaner of an 2016 XC 90, to accommodate me while the vehicle was in for the Service. I was extremely pleased by the courtesies extended to me by Kevin, and the staff of this Service Department. The staff there is always friendly, and go out of their way to greet me, and make me feel comfortable . I have worked with Steve(Service Advisor) before, and he is always available to answer and resolve any issues that may present itself. Mr Anthony Beraga, Service Manager, never fails to seek me out whenever I am in the Department, to answer any issues that needs resolving. Issac, The Technology Genius (Yes!, this is a real title), was very helpful, in explaining the Apple Car Play, how it is activated, and its various functions. There were a few scratches that appeared on the Sensus screen, that I was uncomfortable with, and he was able to provide a screen saver, free of charge, and installed it as well. Now the scratches are no longer visible, and the touch appears to be more sensitive as well. All in all, I am satisfied with the Service provided by the Volvo of San Antonio, Service department, and the quality of work provided by the Staff there. Looking forward to many happy years of Service. More

Purchased a Volvo w/David Mora & he's a AWESOME person David Mora was wonderful person to work with. He's very professional and very patient w/my husband & I. I'd refer him to anyone! My husband & I David Mora was wonderful person to work with. He's very professional and very patient w/my husband & I. I'd refer him to anyone! My husband & I started looking about 3 weeks ago on-line and in person. We were just trying to find the Volvo with the features and color that we liked. David worked with us until we found exactly what fit us! Thru this entire process, Mr. Mora was always patient, respectful and a very NICE person to deal with. He NEVER was pushy thru this entire process. We can't say the same about the sales person at Roger Beasley in Austin, Linda Lilley. Linda was more worried about her commission than anything else. She never offered for us to test drive the vehicle. She never offered us anything to drink like water, coffee, etc. She SOLD the vehicle that we had put a Down Payment on. She was NOT personable at ALL! More

Great Service Department While everyone in the service department is helpful, I do particularly enjoy the service help of Richard W. He is kind, thoughtful, and very knowledga While everyone in the service department is helpful, I do particularly enjoy the service help of Richard W. He is kind, thoughtful, and very knowledgable. More

service Service department was helpful in getting everything coordinated. The price is a bit high but overall experience was good. Management came out to assi Service department was helpful in getting everything coordinated. The price is a bit high but overall experience was good. Management came out to assist with a problem and solved it right then and there More

Steve in service Every adviser is very thoughtful and attentive. Steve and Jim have always been very professional and easy to work with. However, I am skeptical ab Every adviser is very thoughtful and attentive. Steve and Jim have always been very professional and easy to work with. However, I am skeptical about the service technicians who perform the work. I had my car in 3 times several months ago because my low battery light kept coming on. This month I will take my car in twice to fix the auto lock and unlock door handles. It worked one day. All door handles were replaced. I was given a quote for new tires that was outrageous! Was able to get better tire for much better price with complementary tire rotations for life of tire. I have to pay $50 to Volvo before. When I bought the car in 2012 the finance person recommended tire protection because the car had run-flat tires. Funny- the technician and service guy said I didn't have that kind of tire. So now I will have to fight with you to get that tire protection refunded- what a fraud! More

Excellent Service Daniel Garza was an excellent salesman. He kept me informed at every step of the buying process. Daniel listened to everything I had to say and helped Daniel Garza was an excellent salesman. He kept me informed at every step of the buying process. Daniel listened to everything I had to say and helped me get the vehicle that I wanted. There were no pushy sales tactics or up selling. More

Best car buying experience! Our salesman, Danny was very patient and professional. Great job Danny! Great customer service in financing, service department and management. We are Our salesman, Danny was very patient and professional. Great job Danny! Great customer service in financing, service department and management. We are very happy with our purchase. Thank you! More

Unpleased with results I took in my Volvo on 2/16 due to a faulty no start and unusual noise. After being greeted I was told that the diagnostic test would be done to assess I took in my Volvo on 2/16 due to a faulty no start and unusual noise. After being greeted I was told that the diagnostic test would be done to assess and figure out the problem. After two hours I was told that the noise was coming from the compressor and may or may not be the cause of the problem. I was told that the tech would need more time to assess and I would have to pay again for another diagnostic test. The rep then showed me a list of other non related repairs to my car, maybe if the tech had focused on the no start issue primarily instead of looking at things like suspension and non related repairs maybe the tech could of found the root of the problem. I am very displeased with service I received and will not be going there again since the service team seemed to be concerned about fixing other non related repairs that I was already aware of just to charge me more. More

Unhappy customer I took time out of my busy schedule to have a couple of things addressed with my car. Unfortunately the main reason I took my car in was because the A I took time out of my busy schedule to have a couple of things addressed with my car. Unfortunately the main reason I took my car in was because the AM radio has very poor reception (a lot of static.) It was reported to me that they did not find any issues with it! I informed them it is an issue and asked they review it again. Second time I was told the same thing (no issues found). As soon as I drove away from the dealership the static began! And continues as I drive throughout the city. My opinion is that as a customer I am not making this up. It is a very expensive car to have such a poor AM radio connection; I do not feel like this was handled very professionally. I have owned many cars including other Volvo's and have never had this kind of issue with the AM radio. Most unhappy! More

In Under An Hour I brought the car in at nine to have a rear fog lamp replaced and the windshield wiper blades checked. Bryan Gonzalez greeted me when I arrived, expla I brought the car in at nine to have a rear fog lamp replaced and the windshield wiper blades checked. Bryan Gonzalez greeted me when I arrived, explained what would be done, had me sign the authorization, and gave me a bottle of water. I settled down to read. Bryan came to get me about 45 minutes later. We finished up our business, and I was on my way before ten. That's efficiency! More