Volvo Cars San Antonio

Above and beyond. The dealership- staff and manager went above and beyond to make sure our new to us Volvo was perfect!!! They not only charged the price we agreed upo The dealership- staff and manager went above and beyond to make sure our new to us Volvo was perfect!!! They not only charged the price we agreed upon they did extra paperwork to ensure we got the price we discussed. They were wonderful honest and went the extra mile to deliver our new car in Austin where we live. Highly recommend!!! Thanks!! steph b More

Principle Rapport Thank you to Joel Lozano, for the excellent service and attention that went into making the purchase of my "new to me" 2010 xc90 as smoothe as possibl Thank you to Joel Lozano, for the excellent service and attention that went into making the purchase of my "new to me" 2010 xc90 as smoothe as possible. When making a large and important purchase, it takes a village to get things done right. It takes time to build rapport with the numerous people involved in such a purchase, and this can be exhausting. This is why I am pleased that after finding an excellent pre-owned vehicle through Principle Volvo and agreeing to purchase it, sight unseen - Joel Lozano, Peter Shalk, and the amazing team at Principle Volvo, have taken necessary measures to make sure that I am happy and confident in my purchase. I am currently using a loaned vehicle from Volvo as my 2010 xc90 is receiving the attention it requires to get into "Principle Auto" condition. I am so grateful; more than an excellent pre-owned family vehicle, I have confidence in folks at Principle Volvo for servicing my vehicle and I would enthusiastically refer family and friends to Principle Volvo San Antonio. Helen Silantien More

Efficient and courteous service Service agents at the dealer are always courteous and efficient. They handle claims with service and warranty plans and explain what your car needs. I Service agents at the dealer are always courteous and efficient. They handle claims with service and warranty plans and explain what your car needs. I feel at ease knowing they are handling my car service needs. More

Exceptional service from Volvo of San Antonio Ease in making a service appointment, friendly greeting when we arrived, round trip shuttle service to a nearby mall, and peace of mind knowing my Vol Ease in making a service appointment, friendly greeting when we arrived, round trip shuttle service to a nearby mall, and peace of mind knowing my Volvo is in top shape thanks to Volvo of San Antonio. Our service rep, Bryan Gonzalez, was professional throughout- thank you! More

Immediate satisfaction of problem Jim is a great relationship manager and is very professional. Dealership is clean and easy for me to get work done while I waited to get my service d Jim is a great relationship manager and is very professional. Dealership is clean and easy for me to get work done while I waited to get my service done. Quoted 2 hours and they did it in less time. More

Wonderful experience Kevin and Brian were so nice and helpful in my service experience!! Also, the sweet young lady who helped me get the loaner car (not sure of her name) Kevin and Brian were so nice and helpful in my service experience!! Also, the sweet young lady who helped me get the loaner car (not sure of her name) was very helpful as well! Great team in SA! More

Service at Principle Auto The worst part of the experience was telling people that, no, I didn't want water or coffee or anything. They are all so nice and friendly that it's h The worst part of the experience was telling people that, no, I didn't want water or coffee or anything. They are all so nice and friendly that it's hard to turn them down. This was my fourth visit to Volvo, and they have all been wonderful. People are all in a good mood, helpful, and knowledgeable. They make me glad I bought a Volvo. (So does the car make be glad, by the way.) More

Great service Richard went above and beyond when I had my car serviced. He double checked my warranty and was able to bring down my out of pocket cost which I reall Richard went above and beyond when I had my car serviced. He double checked my warranty and was able to bring down my out of pocket cost which I really appreciate. Richard's high level of customer service has made me a repeat customer. More

The visit The service center is clean, the people are friendly; both other guest and Volvo Staff. I have an older Volvo and they treat me like i have a new one The service center is clean, the people are friendly; both other guest and Volvo Staff. I have an older Volvo and they treat me like i have a new one. More

Disappointed in the service. Expectations were low after my entire collection of music cd's were lost during a previous service. Was told there was nothing they could do about it Expectations were low after my entire collection of music cd's were lost during a previous service. Was told there was nothing they could do about it since dealership was undergoing a major remodel at the time. So I was out the cost of 6 music cd's. Took my vehicle in for routine maintenance and they also replaced timing belt. Received call to pick up but the "check engine" light came on when they brought it around to me. Left vehicle there over the weekend. Received call that it was again ready, and they did a test drive with no problems. Once in the vehicle, the air system was blowing warm air in which the service guy noticed as he was getting out of the vehicle. He said to call if it didn't get cooler after giving it rpms? Not sure how that would be quality of Volvo but left not wanting to argue. Will take my business elsewhere for future services. Now I wonder if they really even did the routine maintenance on it?? Lost faith in this dealership for sure. More