Volvo Cars San Antonio

Excellent! This is my second Volvo and again I was impressed with the excellent customer service i was given. Daniel Garza has sold me my first and second XC90 This is my second Volvo and again I was impressed with the excellent customer service i was given. Daniel Garza has sold me my first and second XC90 and he truelly goes "all the way" for the customer. Always there to answer my questions with a friendly attitude, knows the vehicles and wants to make sure all my questions are answered. Thank you for everything!!!! More

Great customer service Easy to set online appointment. Was promptly met upon arrival and annual service took less than 45 minutes including time for state inspection. Comfor Easy to set online appointment. Was promptly met upon arrival and annual service took less than 45 minutes including time for state inspection. Comfortable waiting area with snacks, drinks and entertainment. More

90,000 maintenance + fix brakes, a/c line and oil line All went very timely and smooth. As usual, a very easy service!! The service at Volvo is why I keep coming back. It is always friendly and convenien All went very timely and smooth. As usual, a very easy service!! The service at Volvo is why I keep coming back. It is always friendly and convenient! More

Excellent sales person Greg Whitlock was terrific throughout the process- main reason why I buyed the car. I would use this dealership again. Greg Whitlock was terrific throughout the process- main reason why I buyed the car. I would use this dealership again. More

Very fair and professional Received everything that was promised for the price that was promised. No tricks, second rounds or hidden fees. Pleasant experience with the salespe Received everything that was promised for the price that was promised. No tricks, second rounds or hidden fees. Pleasant experience with the salesperson. Salesperson did work/was available even after business hours to have the car I wanted ready on a short notice. For Service / maintenance - on time, all problems taken care of without waiting. More

Service Great service! Gave me a loaner car while they were updating and servicing my car. Great service! Gave me a loaner car while they were updating and servicing my car. More

What a great Purchase Experience Me and my wife purchased a Pre-Owned Lexus at Volvo of San Antonio. I have to say that I have purchased many autos in my life and that this was the be Me and my wife purchased a Pre-Owned Lexus at Volvo of San Antonio. I have to say that I have purchased many autos in my life and that this was the best purchase experience I have ever had. They had a great selection of autos to look at and they were all clean and we recieved a Carfax report on the cars we looked at. Just can't say enough about how well we were treated. I would recommend these folks to anyone wanting an auto. Go see my friends at Volvo of San Antonio. More

Courteous, Clean, Professional, and Very Human I put a significant amount of value on a service provider's humanity; when they look you in the eye, call you by your name, listen and respond attenti I put a significant amount of value on a service provider's humanity; when they look you in the eye, call you by your name, listen and respond attentively and kindly, and you know they see you as a person-- not just a client. That is what I felt here. I greatly appreciate their attitude towards those they work with, as well as their readiness to answer any and all questions you may have. Instead of someone telling you they don't know how to answer your question and leaving it at that, I was taken to the mechanic himself who could answer my questions. They were patient and informative, considerate, and over-all just very pleasant people. The new manager as well was incredibly friendly and you could tell everyone was glad to be there-- you never got the sense they disliked their job or were just waiting to clock out. Ill be coming back here for anything and everything having to do with taking care of my baby. (Oh! And the complimentary hand-wash and vacuum ain't so bad either!) More

The most expensive oil change in history My 2007 XC90 was purchased by the original owner from this dealership, so in order to maintain continuity I decided to keep having it serviced here de My 2007 XC90 was purchased by the original owner from this dealership, so in order to maintain continuity I decided to keep having it serviced here despite the outrageous prices. That however all changed yesterday, I made an appointment online which was a pretty simple process, when I arrived at the dealership I was quoted "Around $118" by the female service advisor for the oil change - I know how much 5 quarts of full synthetic cost but I went with it anyway, she then passed me off to Jim B. (who I believe is the Assistant Service Manager) who looks at my paperwork and says "Well based on the mileage you're overdue for the '82,000 mile Service'" -- I inquired as to what additional services are rendered beyond the oil change... Jim stated that in addition to the oil change they "do a multipoint inspection, rotate tires and complete an onboard diagnostic check for trouble codes." I asked Jim how much this "82,000 Service" was and he flipped through his laminated sheets and said "$379.00" - so let's break that down, $379 - $118 = $261!! $261 to rotate my tires, rapidly look over the vehicle during the "multipoint inspection" and plug an OBDII reader into the port to "look for trouble codes"?? What a bunch of crap! I have spent over $5,000 at this place since purchasing my XC90 since it is the only service center in San Antonio, and if you are not in a business suit and arrive in the a 2016 fully loaded XC90 every one of these employees looks at you like you are wasting their time, three additional customers (dressed nicer than myself since I was coming from the gym) were offered coffee and water while they waited and I had to ASK the cashier to ring me up because she was too busy to even acknowledge my presence. So despite the absurd pricing and rude customer service every time I've been here I was also blessed with an incompetent technician who almost completed my oil change yesterday. After paying and departing the dealership, with about 30 minutes before I was supposed to be at work, I got 1.7 miles away when I notice the "Low Oil" light illuminate on the dash! I immediately exited the highway and returned to the dealership. After explaining what happened Jim and a tech came outside to look at the truck and tell me "There's no lights on" -- which was correct, luckily I was able to capture the warning with my iPhone and prove to them that something was not correct. They then pull my truck back into the bay at which point I explained I was going to be late to work, they were able to get me a loaner vehicle quickly and I was on my way. I received a voicemail from Jim several hours later in which he apologized for the mistake but explained that the technician only put enough oil for the V6 model and they added an additional quart as required for my vehicle's V8. So in summary, I will not be returning to the overpriced, commission based service advisor's, incapable of doing a proper oil change and rude employee having "Authorized Volvo Service Center" -- Principle Auto Group needs to take a hard look at what they could do to ensure these things are corrected or they will be losing more customers. Oh wait! No they won't, there's no other options in San Antonio....... More

S40 Volve Air Compressor Anthony service manager is a professional and continues to provide high quality and outstanding customer service. I highly recommend the service d Anthony service manager is a professional and continues to provide high quality and outstanding customer service. I highly recommend the service department. A friendly team and professional. Volve stands By its name and I am so proud to be driving a Volve. More