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Volvo Cars Rochester

Rochester, NY

4.9
241 Reviews

1500 University Ave

Rochester, NY

14610

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Showing 241 reviews

January 25, 2024

I'm very pleased with the service I received yesterday. Issue was resolved quickly and efficiently. More

by EMILY_KELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
Feb 07, 2024 -

Volvo Cars Rochester responded

Thank you for the positive review of Volvo Cars Rochester, Emily_kelly!

January 19, 2024

I echo others' praise for the excellent service I received. Our 2019 Volvo S60 is running beautifully thanks to the years of care it has received at Volvo Cars. Phil, at service, was very helpful ex More

by George Dardess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Feb 01, 2024 -

Volvo Cars Rochester responded

George, it's great to know that you've had such a positive experience with our team at Volvo Cars Rochester. We're glad Phil and Hector have been able to provide excellent service for your 2019 S60! Thanks for sharing this feedback.

Feb 01, 2024 -

George Dardess responded

In a time of negativity, I always try hard to praise those who really do what they say they'll do, and do it well, or as best as they can. We all need to encourage each other, and resist passing judgment.

January 07, 2024

Had an absolutely amazing service experience at Volvo Cars Rochester. Nick, the service manager, went above and beyond to ensure we were taken well care of and satisfied with the services performed. Look More

by Fairplayinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 22, 2024 -

Volvo Cars Rochester responded

We're delighted to know that you had an amazing service experience with us at Volvo Cars Rochester! Your kind words about Nick and our team are greatly appreciated. We look forward to serving your automotive needs in the future!

January 04, 2024

Paul was great getting me through the trauma of having to have a timing belt replaced., Hector was a wonderfully friendly shuttle driver. Excellent service, as usual. Why wife and I have been been buying Vol More

by George Dardess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul. Hector.
Jan 19, 2024 -

Volvo Cars Rochester responded

George, it's great to know that Paul and Hector provided excellent service during your visit at Volvo Cars Rochester. We appreciate the trust you've placed in us since 2002!

December 29, 2023

Great buying experience. Alexandria was a pleasure to work with and made it a simple process. More

by FKADUC
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alexandria and Joe
Jan 16, 2024 -

Volvo Cars Rochester responded

Thank you for your kind words! I’m thrilled to hear that we provided you with exceptional service during the car-buying process, something we always strive for at Volvo Cars Rochester. Congratulations from all of us on your new vehicle. We hope you enjoy it!

December 29, 2023

Jim is terrific! He is very pleasant and professional. I appreciate the shuttle service from the dealership to home/office. It has saved me so much time. Thank you, V More

by JUDITHLKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Jan 16, 2024 -

Volvo Cars Rochester responded

We're delighted to know that Jim and our shuttle service have been helpful for you! Your time is valuable, and we're glad we could assist in making your experience with Volvo Cars Rochester more convenient. Thanks for the review!

December 29, 2023

Excellent service and outstanding staff. You can be proud of them ! On time,always ready to explain anything.We have been going to this dealership for decades and would never go anywhere More

by KRAMERFH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, Nick
Jan 17, 2024 -

Volvo Cars Rochester responded

KRAMERFH, we're so glad to know that you've had consistently excellent experiences with our team at Volvo Cars Rochester. We appreciate your loyalty and look forward to serving you for many more years!

December 25, 2023

My husband brought my car in and everyone that worked there was sick. Very unprofessional when it was just before Christmas and they are were talking about being sick. Then they did not wash my car which More

by AMBLOVE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Feb 08, 2024 -

Volvo Cars Rochester responded

I'm sorry to read about your recent experience. We aim for professionalism at all times and we're sorry if this was not the case during your husband's visit with us. I'd like to personally assist in resolving these issues - please reach out when you have a moment so we can make things right. Thank you, Nicholas Fabiano Service Manager NFabiano@Volvocarsrochester.com (585) 473-8530

December 23, 2023

Great X X X X X X X X X X X X X X More

by TETHANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Jan 15, 2024 -

Volvo Cars Rochester responded

Thanks for the great review of Volvo Cars Rochester, Tethaney!

December 22, 2023

This Volvo dealership is clean, organized, and friendly. When I wait for my car it’s like a mini respite. The waiting area has coffee, snacks, and a large screen T.V. There’s a small room for conferences bu More

by O
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
All
Jan 11, 2024 -

Volvo Cars Rochester responded

We're delighted to know you enjoy our facilities and amenities at Volvo Cars Rochester. We strive to make every visit a comfortable one! Thanks for the 10/10 rating, we appreciate it!

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