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Volvo Cars Rochester

Rochester, NY

4.9
241 Reviews

1500 University Ave

Rochester, NY

14610

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Showing 241 reviews

June 15, 2023

I've had my Volvo service at this dealership since I bought the vehicle in 2015. The service here is always top notch regardless of who owns the company. I would and have recommended the service depar More

by RKEENE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Zicari
Jun 20, 2023 -

Volvo Cars Rochester responded

We appreciate your loyalty and trust in our service department, RKEENE0! It's wonderful to hear that we consistently provide top-notch service for your Volvo since 2015. Thank you for recommending us to others, we truly value your support. We look forward to serving you again in the future at Volvo Cars Rochester!

June 14, 2023

The dealership's service dept is consistently excellent, and I have been a customer since the 1980s. I wouldn't want to have my car serviced elsewhere. The location and the shuttle service are excellent. More

by CCORCORAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul and John, Kim Koch
Jun 15, 2023 -

Volvo Cars Rochester responded

Thank you for your feedback. We appreciate our loyal customers and always strive to deliver exceptional service to everyone who visits us. We're glad that our location and shuttle service met your needs. Please don't hesitate to reach out if there's anything else we can assist with in the future.

June 14, 2023

This is a great dealership and we have been happy with the purchase. I would recommend More

by TBAM12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy DeGuzman, Joe Monkelbaan
Jun 15, 2023 -

Volvo Cars Rochester responded

Thank you so much for this fantastic review. Happy customers are what we always strive for, so reading this made my day! I’m thrilled that we were able to help you find your new vehicle. If there’s anything Volvo Cars Rochester can do for you in the future, please don’t hesitate to reach out to us.

June 14, 2023

Has new tires put on, later that same day the tire pressure light has come on and the tires need air. More

by JIMDBRUNKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall, but name is not listed
Jun 19, 2023 -

Volvo Cars Rochester responded

Jim, I apologize for the inconvenience you experienced with your new tires. We strive to provide top-notch service and it's disappointing to hear that we missed the mark this time. I would like to speak with you directly on this matter, so please give me a call at your earliest convenience and I will assist you further. Thank you. -Nicholas Fabiano | Service Manager

June 13, 2023

good, it was a good visit to my husband. We have another Volvo car, we will bring back, when deeded. More

by JFANG8899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Padilla, James Zicari, Kim Koch, Rebecca Slattery, Nancy Whitcombe, Scott Davis, Adam Raftery, Erika Foley
Jun 15, 2023 -

Volvo Cars Rochester responded

We're delighted to hear that you had a good visit with us at Volvo Cars Rochester. We appreciate your confidence in choosing our team and are excited to know that we will be seeing you again soon when it's needed for another service or purchase. Thank you for your feedback!

June 08, 2023

Professional, friendly and helpful. I wouldn’t go anywhere else for service. Answers all my questions well. More

by NROSSI01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Jun 08, 2023 -

Volvo Cars Rochester responded

We're delighted to hear that you trust Volvo Cars Rochester for your service needs, and that we have met your expectations in professionalism and helpfulness. It means a lot to receive such positive feedback from our customers, like yourself. Thank you for taking the time to share your experience with us and we look forward to assisting with any future needs you may have.

June 05, 2023

Worked with Dennis, he is very knowledgeable and answered all of my questions. It was not the right time for me to buy a car but I learned a lot obout Volvos and will be able to make an informed decision. More

by Boatnsonya
Recommend Dealer
Yes
Employees Worked With
Dennis
Jun 06, 2023 -

Volvo Cars Rochester responded

We're glad to hear our team member Dennis could be of such help, Boatnsonya! It's great to know you walked away with more knowledge, and we hope you'll think of Volvo Cars Rochester the next time it is the right time for a new car. Safe travels!

May 31, 2023

Joe made the process so easy and handled everything so I didn’t have to spend a lot of time at the dealership! More

by EBSTAPLETON
Recommend Dealer
Yes
Employees Worked With
Joe, Brian Stapleton
Jun 01, 2023 -

Volvo Cars Rochester responded

We appreciate your positive feedback! It's great to hear that Joe made your experience at Volvo Cars Rochester pleasant and easy. Thank you for taking the time to share your experience with others. We hope to see you again soon!

May 31, 2023

Volvo Cars Rochester is doing a great job of welcoming all who walk through the doors. And they are finding ways to widen the population here who feel comfortable in a Volvo More

by GGOODWINWBL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy DeGuzman, Joe Monkelbaan, Maria Padilla
Jun 01, 2023 -

Volvo Cars Rochester responded

We are thrilled to hear that you feel welcomed and comfortable at Volvo Cars Rochester! Our team is dedicated to providing exceptional service to all of our customers. Thank you for taking the time to share your positive experience with us.

May 30, 2023

Appreciate greatly the care and attention I was given by both Jimmy and Joe to make certain that the purchase of my vehicle went as smooth as possible. More

by MELISSA.CALABRESE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy DeGuzman, Joe Monkelbaan
Jun 01, 2023 -

Volvo Cars Rochester responded

We're grateful for your kind words about Jimmy and Joe's attentive service during your vehicle purchase at Volvo Cars Rochester. We strive to provide our customers with excellent care at every step of the way, and we're thrilled to hear they could make the process smooth for you. Thank you for choosing us and enjoy your new car!