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Volvo Cars Rochester

Rochester, NY

4.9
241 Reviews

1500 University Ave

Rochester, NY

14610

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Showing 241 reviews

October 29, 2023

Loaner on short notice was very very very very very very very very very helpful, a—rciatrd. More

by MSUHER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 15, 2023 -

Volvo Cars Rochester responded

We are so happy that our Volvo Cars Rochester team earned your five stars. Thanks, Msuher!

October 26, 2023

Easy to make the appointment, very friendly and thorough. Comfortable waiting area. I have been going here for over 30 years More

by SBERNDT450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim (at the service desk)
Nov 10, 2023 -

Volvo Cars Rochester responded

We're delighted to know that you've been with us for over 30 years at Volvo Cars Rochester! It's always our goal to provide a friendly and thorough service. Thank you so much for your continued support, we look forward to serving you in the future!

October 26, 2023

Everyone there is always friendly and helpful. Having a loaner car available was easy and extremely convenient. More

by BECHOYEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Nov 10, 2023 -

Volvo Cars Rochester responded

We're glad to know you found our service convenient and the team at Volvo Cars Rochester friendly. Thanks for sharing your experience, we appreciate it!

October 25, 2023

Volvo Rochester took care of me. They booked me quickly, gave me a rental, staying in communication with me and offered me options. Their professionalism and level of outstanding s More

by DIANA.CIHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul, Kim
Nov 08, 2023 -

Volvo Cars Rochester responded

We're so glad to know you had a positive experience with us at Volvo Cars Rochester! It's our goal to provide top-notch service and communication. Thanks for your kind words, we appreciate it!

October 24, 2023

I came in for a test drive. Jimmy, was both knowledgeable and thorough in his explanations of ALL the features of the vehicle. He took the time to go over all the paper specs an More

by Emily
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimmy DeGuzman
Nov 08, 2023 -

Volvo Cars Rochester responded

Emily, it's great to know that Jimmy was able to provide you with the detailed information you needed at Volvo Cars Rochester. We appreciate your consideration and look forward to possibly working with you in the future!

October 24, 2023

Took to long and was surprised that we needed brake work done at 37k miles. Also suggested a $695 40,000 mile service that we have never done with our last 4-5 Volvo's More

by SDMEIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
do not know
Oct 27, 2023 -

Volvo Cars Rochester responded

SDMEIER, I'm sorry to read about your surprise regarding the brake work and suggested service. We understand that every vehicle is unique and sometimes requires different maintenance schedules. If you'd like further clarification or have any other concerns, please don't hesitate to reach out directly. Thank you, Nicholas Fabiano Service Manager NFabiano@Volvocarsrochester.com (585) 473-8530

October 24, 2023

They are always a pleasure to work with. Super knowledgeable, fast service, and friendly. Highly recommended More

by KEATON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Nov 08, 2023 -

Volvo Cars Rochester responded

We're delighted to know you had a positive experience with our team at Volvo Cars Rochester! Your recommendation means the world to us. Thank you for your support and we look forward to assisting you in the future!

October 21, 2023

The Service Department at this dealership always has taken care of any concerns I’ve had with my vehicle. They always supply me a detailed description of what I need and the cost . All the staff are gre More

by DMACELLVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, Nick
Nov 06, 2023 -

Volvo Cars Rochester responded

We're glad to know that our Service Department at Volvo Cars Rochester has consistently met your needs and expectations. We pride ourselves on clear communication and excellent customer service, so it's wonderful to see this reflected in your experience. Thanks for the review!

October 21, 2023

Our experience with Volvo Rochester was absolutely outstanding. Our salesman Jimmy was truly excellent and the experience from initial meeting to delivery was outstanding! More

by ADEPETERS0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy DeGuzman
Nov 06, 2023 -

Volvo Cars Rochester responded

We're delighted to know that your experience with our team at Volvo Cars Rochester was outstanding! We'll pass along the kind words to Jimmy. Thanks for choosing us and enjoy your new car!

October 21, 2023

Always courteous, responsive and thorough. The service team is very strong at this dealership. Waiting area is pleasant. More

by AJRAUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Zicari
Nov 06, 2023 -

Volvo Cars Rochester responded

Thank you for choosing Volvo Cars Rochester, we appreciate your positive feedback!

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