Volvo Cars Plymouth

Thank you Emma and Laurie Thanks so much, I had fun chatting with Emma and the communication was good even though we ran into a few speed bumps along the way :) Friendly and no Thanks so much, I had fun chatting with Emma and the communication was good even though we ran into a few speed bumps along the way :) Friendly and not intimidating at all for a single girl :). After my visit, Emma sent me a nice card in the mail :) Thanks for my sporty new ride More

Justin, Mark, Lori and Taylor made our experience wonderful. You have a great team. We’re looking forward to picking up our new to us Volvo tomorrow. wonderful. You have a great team. We’re looking forward to picking up our new to us Volvo tomorrow. More

Always a great experience with Josh and his team. The service was completed before the expected time and the vehicle was super clean. Very happy. service was completed before the expected time and the vehicle was super clean. Very happy. More

No hassle . Polite and efficient. Everyone was polite and ready to please .There was no pressure. Everything was done without pretense. This was an easy purchase. Service on return Everyone was polite and ready to please .There was no pressure. Everything was done without pretense. This was an easy purchase. Service on returning was very quick and on time. More

great staff a pleasure to to there the staff in service could not be any nicer. My car is always washed and vacuumed on return. Josh always lets me know if anything should be done. the staff in service could not be any nicer. My car is always washed and vacuumed on return. Josh always lets me know if anything should be done. More

Oil change and inspection Joshua was very accommodating. My only concern was that the showroom people, 4 and sometimes 5 people, were not regularly using masks to protect them Joshua was very accommodating. My only concern was that the showroom people, 4 and sometimes 5 people, were not regularly using masks to protect themselves and me from Covid-19 virus. Caution to all would be appreciated. More

I’m becoming a Volvo man. When it came time to replace my Land Rover I decided on a Volvo. My biggest reason for leaving Land Rover was the service or lack of service from the When it came time to replace my Land Rover I decided on a Volvo. My biggest reason for leaving Land Rover was the service or lack of service from the dealer. Having service done at Volvo has been a whole new experience. Like my title says, I think I’m becoming a Volvo man. Their service has been great and consistent. More

Very disorganized process which required a completely unnecessary trip back to the dealership for something that should have been take care of prior to delivery. When I originally called, I was working w unnecessary trip back to the dealership for something that should have been take care of prior to delivery. When I originally called, I was working with one salesperson and when I arrived, I was with a different salesperson and had to reinvent the wheel a bit. Paperwork was incorrect and required editing after delivery - this was only done at my insistence as the dealership did not follow up. Overall disappointed in the car buying experience at this dealership - I lease and work with dealerships every couple of years and always have a great, amicable experience. This was disorganized from the get-go and, in hindsight, probably should have walked away and worked with a more local dealership. As an example - I was not given spare keys...they were going to be FedEx’d to me but weren’t sent until I called twice about them...I had asked the salesperson about a question I had regarding the radio and she was going to check with service and get back to me...I’m still waiting :) Overall not the best experience - I will chalk it up to an “off” day for the sales staff. More

While I appreciate the service being completed on my vehicle, the customer service was sub-par. I was told several times that they were so busy, I wasn’t asked if I had any questions about the service, vehicle, the customer service was sub-par. I was told several times that they were so busy, I wasn’t asked if I had any questions about the service, and I was accused of damaging a loaner. I pride myself on accountability and did not appreciate the treatment I received. I assume good intent and that perhaps Josh had a bad day. While I don’t appreciate the treatment, I hope he gets the help he needs during his busy days so this doesn’t occur again or with anyone else. More

Delivery of Fleet Vehicle An absolute pleasure to pick up my new vehicle from Plymouth Volvo. Laurie was friendly, efficient and well versed in the paper work! Jared spent si An absolute pleasure to pick up my new vehicle from Plymouth Volvo. Laurie was friendly, efficient and well versed in the paper work! Jared spent significant time with me to help me "set up" the car, and gave an excellent tutorial on all of the features. I would highly recommend this dealership based on my experience! More