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Volvo Cars Plymouth
Plymouth, MA
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When a small plastic cover broke on my "Certified by Volvo" 2018 V90 these folks denied coverage under the warranty. That's despite clear warranty language that parts and labor for everything on the car Volvo" 2018 V90 these folks denied coverage under the warranty. That's despite clear warranty language that parts and labor for everything on the car is covered unless specifically excluded. After weeks of hassle they gave in and paid for parts and labor. I continued to service my car and they always provided a loaner so I could go to work. But last time I called for a scheduled service appointment and a detailing, they said "We're not giving you a loaner to get your car washed." Of course, that wash was in addition to the usual service, so the denial was unfair. Moreover, Josh, the service manager was rude and angry. What's up with that? More
I purchased a used car from Plymouth Volvo 2 weeks ago. After completing all the financing paperwork (not before), they told me that they didn’t have the title to the car. They had been advertising the c After completing all the financing paperwork (not before), they told me that they didn’t have the title to the car. They had been advertising the car for sale for over a month. They also told me that because it was to be registered out of state that it would take 7-10 days to deliver the car. It is now two weeks later and they don’t have it registered. They are now telling me that it can take up to 4 weeks for an out of state registration. By the way, I’m in Rhode Island (40 minutes away). I had to buy another car for my new long commute and they will not cancel the agreement. More
After I left the dealership, the low tire pressure came on. My drivers side front was at 18 PSI, the rest were in the 20s. They are supposed to be at 36. It was dangerous to have me drive it that way on. My drivers side front was at 18 PSI, the rest were in the 20s. They are supposed to be at 36. It was dangerous to have me drive it that way More
Great experience from the moment I walked in - not pushy; they allowed me to test drive car alone; fair and upfront pricing. Justin was a pleasure to work with and was able to answer all my questions. Sara w they allowed me to test drive car alone; fair and upfront pricing. Justin was a pleasure to work with and was able to answer all my questions. Sara was great too! More