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Volvo Cars Mall of Georgia

Buford, GA

4.8
2,144 Reviews
Since opening in 2018, Volvo Cars Mall of Georgia has been a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Volvo Cars Mall of Georgia is a Best of Gwinnett award winner as voted on by Gwinnett residents and shoppers.
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3626 Buford Drive NE

Buford, GA

30519

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Showing 2,144 reviews

February 14, 2021

David was great to work with again. Never felt rushed or haggled like at some other dealerships.Would definitely recommend because the service and atmosphere is always top notch. More

by Melissalewis7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Volvo Cars Mall of Georgia responded

Your comments keep us motivated and working hard for all our guests. Please let us know if there is ever anything else we can do for you! Safe travels!

February 13, 2021

Fantastic experience! Zach was incredibly knowledgeable and went above and beyond to make sure I landed in the perfect vehicle! I highly recommend this entire team of professionals - More

by AWoodring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Miller-Hogg, Alexis Walls, Greg Trask
Feb 15, 2021 -

Volvo Cars Mall of Georgia responded

Your comments keep us motivated and working hard for all our guests, Awoodring! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

February 11, 2021

The experience was excellent. I used online chat with Russell first. We went to the dealership and he met us and had the car ready for us to test drive. He took his time to explain things to my wife and More

by DOCCG4K9
Recommend Dealer
Yes
Employees Worked With
Russell Rana
Feb 13, 2021 -

Volvo Cars Mall of Georgia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

February 11, 2021

They sold me a “certified” used 2020 xc90 with warped rotors. Immediately returned and voided my purchase. The entire car was rattling when braking. They tried passing it off as rotor buildup when the ca More

by Sean899
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denton Gupton
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Volvo Cars Mall of Georgia responded

Hello Sean899, I am the new General Manager at Volvo Cars Mall of Georgia and I want to apologize that your concern may not have been addressed. Would you please reach out to me directly at mgerbick@jimellis.com if I may still assist you? Sincerely, Michael Gerbick, General Manager

February 09, 2021

Great service, no issues and I didn't have to come back for anything else. All concerns were addressed and taken care of the first time More

by Becki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Barnes
Feb 10, 2021 -

Volvo Cars Mall of Georgia responded

Becki, thank you for writing this fantastic review and giving our dealership such a high star rating! - Tim Dalton - General Manager - Jim Ellis Volvo Mall of Georgia

February 09, 2021

I do not enjoy a car purchasing experience and never have. I have to say that with my recent purchase it left me feeling a little better. This experience was very easy, no pressure, and everything was u More

by Tim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Volvo Cars Mall of Georgia responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Volvo Cars Mall of Georgia for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you for the opportunity. Tim Dalton - General Manager - Jim Ellis Volvo Cars Mall of Georgia

February 08, 2021

Absolutely the best car buying experience thanks to Taylor Johnson. She was patient, friendly and very helpful in the process from the test drive to the delivery of the vehicle.I highly recommend this More

by BREBOY111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Nourie, Zach Miller-Hogg
Feb 10, 2021 -

Volvo Cars Mall of Georgia responded

Hi, that's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks for the recommendation, and have an amazing day!

February 07, 2021

Everyone was very nice. My sales consultant was very knowledgeable and very polite. I enjoyed working with the sales manager as well as everyone else that took the time to help me purchase the car. Than More

by Joshua_zetinoa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Barnes
Feb 10, 2021 -

Volvo Cars Mall of Georgia responded

Hi Joshua, it is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Volvo Cars Mall of Georgia as your first choice for service!

February 05, 2021

Great place to get your certified pre-owned, internet sales was a breeze, did not try jacking up price once I was in store to test drive. They also made the purchasing process very simple accommodating t More

by PWITT50
Customer Service
Recommend Dealer
Yes
Employees Worked With
Richard Nourie, Zach Cardaropoli, Zach Miller-Hogg, Greg Trask
Feb 07, 2021 -

Volvo Cars Mall of Georgia responded

Hi, that's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks for the recommendation, and have an amazing day!

February 05, 2021

My experience at Volvo Mall of America was a pleasant one. Ashley was upbeat, friendly, and willing to answer all questions. She was very helpful and knowledgeable of Volvo card. More

by Kaye M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Trask
Feb 07, 2021 -

Volvo Cars Mall of Georgia responded

Hi, thanks for highlighting some of our staff who provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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