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Volvo Cars Mall of Georgia

Buford, GA

4.8
2,144 Reviews
Since opening in 2018, Volvo Cars Mall of Georgia has been a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Volvo Cars Mall of Georgia is a Best of Gwinnett award winner as voted on by Gwinnett residents and shoppers.
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3626 Buford Drive NE

Buford, GA

30519

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Showing 2,144 reviews

March 15, 2021

I had a fabulous experience in buying a CPO Volvo from this dealership. Justin was really responsive and not in the least bit pushy in his dealings with me. I had the car shipped to me in the the Chicag More

by VolvoMan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Dalton, Justin Barnes
Mar 17, 2021 -

Volvo Cars Mall of Georgia responded

Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for the positive feedback, and we hope that you have a great day!

March 15, 2021

Ashley was extremely through, not just about the cars, but also about all available options (e.g. to keep my existing lease, to purchase the lease, to get a new lease, etc.) She made the experience seaml More

by Chuck.kahng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Walls
Mar 16, 2021 -

Volvo Cars Mall of Georgia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volvo Cars Mall of Georgia! We are always more than happy to assist you if anything else comes up. Take care!

March 15, 2021

David was really easy and enjoyable to work with. He’s knowledgeable and friendly, and I felt at ease navigating the buying process with him. I never felt pressured, and he took care to point out certain More

by esbjergchansen
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Volvo Cars Mall of Georgia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volvo Cars Mall of Georgia! We are always more than happy to assist you if anything else comes up. Take care!

March 15, 2021

I had a great experience buying from this dealership from out of state. The team (including David and Alexis) were communicative and explained everything thoroughly. David was quick to respond with any que More

by DanO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Walls
Mar 16, 2021 -

Volvo Cars Mall of Georgia responded

Hi Dano, thank you for your kind review; we are happy to pass along your comments to the team here at Volvo Cars Mall of Georgia! If you have any further questions, please give us a call. We're always happy to help!

March 13, 2021

Just bought our 2nd car from Volvo cars Mall of Georgia and stuck with our favorite salesperson- Johnny! Thank you for great service and a wonderful experience! More

by KELLEYQESATI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Morgan, Alexis Walls
Mar 16, 2021 -

Volvo Cars Mall of Georgia responded

Hello Kelley, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

Mar 16, 2021 -

Volvo Cars Mall of Georgia responded

Hello Kelley, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

March 13, 2021

Johnny is fantastic to work with! He’s responsive, helpful, knowledgeable and great to work with. Left the dealership a very happy customer. The entire experience was actually fun, while also profes More

by Thomas Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Morgan, Alexis Walls
Mar 16, 2021 -

Volvo Cars Mall of Georgia responded

Hello Thomas, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for the positive feedback, and we hope that you have a great day!

March 12, 2021

Fantastic experience!!! Thanks to Taylor, Denton, and Johnny!! I am normally not someone who writes reviews! Our great experience was worth sharing!!! I will begin by saying that I was skeptical about in More

by 2017 Pilot EX-L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denton Gupton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike White great job in service!, Johnny Morgan, Greg Trask, Taylor Johnson , Adrienne Albonetti
Mar 13, 2021 -

Volvo Cars Mall of Georgia responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're so glad that we were able to go above and beyond your expectations! Thanks for the recommendation, and have an amazing day!

March 12, 2021

I pay over $100 for a full detail cleaning and did not receive that. I had a dirty dashboard, steering wheel, pedals and doorway. I did not receive what I paid for More

by BRADSHAWTIANA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Wharton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Volvo Cars Mall of Georgia responded

Hello Bradshawtiana, I am the new General Manager at Volvo Cars Mall of Georgia and I want to apologize that your concern may not have been addressed. Please reach out to me directly at mgerbick@jimellis.com if I may still assist you. Sincerely, Michael Gerbick, General Manager

March 11, 2021

This service department is awesome. Professional, spotless, friendly, and efficient. They keep me well informed of my cars’ needs. We own two Volvos so it’s nice to have a service department thats a More

by dsmith1388
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Wise
Mar 12, 2021 -

Volvo Cars Mall of Georgia responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We look forward to your next visit! Take care!

March 11, 2021

The staff were all very helpful. I did not feel pressured by them as I have with other dealership. My salesmen was Dalin. He was very friendly and honest. He made my purchasing experience a breeze! More

by Chadhahn87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dalin Zeng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Volvo Cars Mall of Georgia responded

Hi, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to see you soon!

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