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Volvo Cars Mall of Georgia

Buford, GA

4.8
2,144 Reviews
Since opening in 2018, Volvo Cars Mall of Georgia has been a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Volvo Cars Mall of Georgia is a Best of Gwinnett award winner as voted on by Gwinnett residents and shoppers.
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3626 Buford Drive NE

Buford, GA

30519

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Showing 2,144 reviews

March 23, 2021

This was the second time that I have picked up my car from being serviced and started driving home only to find out that the problem was still not corrected. I had to return to the dealership and start More

by mmsamiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Wharton
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Volvo Cars Mall of Georgia responded

Hello mmsamiller, I am the new General Manager at Volvo Cars Mall of Georgia. I want to apologize that your concern may not have been addressed. Would you please reach out to me directly at mgerbick@jimellis.com if we can still discuss this? Sincerely, Michael Gerbick, General Manager

March 22, 2021

I had the pleasure to renew a lease for a new Volvo 2021 XC 60 Recharge with Ashley Bush. The entire process was very enjoyable, and effective. The returned of my previously leased vehicle was managed seaml More

by CROtterbach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Walls
Mar 23, 2021 -

Volvo Cars Mall of Georgia responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ashley here at Volvo Cars Mall of Georgia! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 22, 2021

UNSATISFACTORY, 0915-1630 TIME FOR A 50000 MILE SERVICE. BRAKE 4MM, DID NOT CONTACT ME IN TIME, SOFTWARE UPDATE NOT DONE, CAME ON THIS MORNING. SERVICE MANAGER HAS NOT RETURNED MY CALL. More

by jsimonton16
Recommend Dealer
No
Employees Worked With
Brian Wharton
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Volvo Cars Mall of Georgia responded

Hello jsimonton16, I have just taken the position of General Manager at Volvo Cars Mall of Georgia. I want to apologize that your concern was not addressed. Would you please reach out to me directly at mgerbick@jimellis.com if I may still assist you? Sincerely, Michael Gerbick, General Manager

March 20, 2021

The entire team made this process incredibly easy and pleasant. They were all courteous and professional. The dealership was clean and calm. I will certainly consider purchasing from this team again! More

by Scaramucci44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Cardaropoli, Alexis Walls, Adrienne Albonetti
Mar 22, 2021 -

Volvo Cars Mall of Georgia responded

Hi, it is great to read such wonderful comments about your recent experience with us! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 20, 2021

Great car buying experience. Dalin was thorough, professional and very accommodating in the purchase of my certified pre-owned S 90. I would recommend him to friends. More

by DocP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalin Zeng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Trask
Mar 22, 2021 -

Volvo Cars Mall of Georgia responded

Hi, thank you for your kind words and congratulations on your new vehicle! Thanks again for the recommendation, and have an amazing day!

March 18, 2021

I had the pleasure of working with Justin Barnes. We did everything over the internet and he provided everything I wanted. Thank you for my XC60 !!!! More

by edurman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Barnes, Greg Trask
Mar 19, 2021 -

Volvo Cars Mall of Georgia responded

Thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

March 18, 2021

Michael Kelly has given us the most unbelievable service. He has gone over and above to make sure our needs are taken care of. He listens to us and gone out of his way to provide excellent service. I cannot More

by KASELL2
Recommend Dealer
Yes
Employees Worked With
Michael Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Trask, Russell Rana
Mar 19, 2021 -

Volvo Cars Mall of Georgia responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Volvo Cars Mall of Georgia for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks for the positive feedback, and we hope that you have a great day!

March 18, 2021

Excellent atmosphere and service! From a very friendly and professional salesman to a very courteous, friendly and excellent service rep! One of my wheels hit the curb and your subcontractor did an excell More

by DEJESUSJOSE88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Ramey
Mar 19, 2021 -

Volvo Cars Mall of Georgia responded

Hi, It is great to read such wonderful comments about your recent experience with us. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

March 17, 2021

Ashley Bush, Zach Hogg, Alexis, and Richard were amazing to work with. Ashley helped me get a teacher discount I didn’t know about! Thanks Ashley!! More

by Jwvadney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Walls
Mar 18, 2021 -

Volvo Cars Mall of Georgia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volvo Cars Mall of Georgia! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 17, 2021

I worked with David Windholz. He was the perfect sales person… Being in sales myself i really appreciated his professionalism. I was really dreading buying this car as my dad always helped me with these More

by Michellepinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Dalton, Chris Corbitt, Alexis Walls
Mar 18, 2021 -

Volvo Cars Mall of Georgia responded

Hi, thank you for your kind review; we are happy to pass along your comments to David here at Volvo Cars Mall of Georgia! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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